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Mardi 20 Novembre 2018 – Les Enjeux Innovation B2B
DES PROPOSITIONS PERSONNALISÉES ET
HOMOGÈNES SUR L’ENSEMBLE DES
CANAUX
Christophe Lafont
Director Partner Enablement, PROS
clafont@pros.com
©2018 PROS, Inc. All rights reserved. Confidential and Proprietary.2
AMAZON| Smartphone, Computer
ECOMMERCE| Smartphone, Computer
DIRECT| Telephone (old school), Salesperson
DISTRIBUTOR| Brick & Mortar Store, Computer
RESELLER| Brick & Mortar Store, Computer
GOVERNMENT| Telephone (old school),
Salesperson
VAR| Brick & Mortar Store, Computer, Salesperson
MANUFACTURER
BUNDLES
BUYINGGROUP
QUANTITY
MOSTFAVOREDNATION
Distributor
BUYER
BUYER
BUYER
BUYER
Complexification des canaux….
©2018 PROS, Inc. All rights reserved. Confidential and Proprietary.3
….et des attentes clients
62%
de l’inefficacité
est due à des
problématiques
internes
40%
des acheteurs :
la lenteur des
réponses est la
frustration #1
Vitesse de
réponse
Efficacité Impact
*Sources: CEB and McKinsey
50%
des transactions
gagnantes sont
celles dont l’offre
est reçue en
premier
©2018 PROS, Inc. All rights reserved. Confidential and Proprietary.4
Segmentation
Machine Learning
Determine What
Matters
Create Peer
Groups
Patterns &
Preferences:
• Frequency to buy
• Propensity to buy
• Willingness-to-pay
• Attrition patterns
• Personalization
patterns
• Cross-sell patterns
Price Strategies
Business Rules
AI Pricing Guidance
Customer Buying History
Market Pricing Insights
CPQ
CHALLENGES SOLUTIONS RESULTS
5
Incremental $1B revenue, 200 basis points margin helping
contribute to HP turnaround.
Fortune 17 high tech manufacturer of
printing and computing hardware,
software and services
Hewlett-Packard Company
• Loss of sales to competition due
to slow quote turnaround.
• Complex manual deal approval
process.
• Leaving money on the table with
current pricing approach.
• Real-time targeted price
guidance by customer segment.
• Intelligent pricing enables auto-
approval for deals within
threshold.
• Integrated with Salesforce.com
for seamless rep & deal desk
experience.
• 200 basis point margin
improvement.
• Increased deal auto-approval
from 10% to 80%.
• Reduced quote response time by
more than 25%.
• More nimble, customer and
partner centric company.
The Pricing Framework
©2018 PROS, Inc. All rights reserved. Confidential and Proprietary.6
Medium
Large
Medium High
INCENTIVE LEVEL
Low
Small
OPPORTUNITYSIZE
PARTNER/SALES SELF-SERVE
• Self-Serve CPQ
• Customer-Specific Pricing
• Fast Approval based on data-driven thresholds
INSTANT
• Immediately orderable
• Competitively priced products
HIGH TOUCH NEGOTIATION
• Opportunity specific pricing
• Bid desk approval
• Analysis enabled by data-driven
price guidance
©2018 PROS, Inc. All rights reserved. Confidential and Proprietary.7
Prochaines étapes
• Venez nous rencontrer sur notre stand pour des
informations complémentaires et obtenir une étude
internationale sur les attentes et les initiatives numériques
de plus de 700 décideurs B2B, dont plus d’une centaine
en France
• Visitez notre site web: https://bit.ly/2qUsWNS et prendre
RDV pour une démo
PROS Headquarters
Houston, Texas
3100 Main Street, Suite 900
Houston, TX 77002, USA
+1-800-555-3548
PROS San Francisco
101 Montgomery Street,
Suite 400
San Francisco, CA 94104,
USA
+1-415-283-3000
PROS Chicago
5215 Old Orchard Road,
Suite 505
Skokie, IL 60077, USA
+1-847-583-8450
PROS Austin
3600 Parmer Lane,
Suite 205
Austin, TX 78727, USA
+1-713-335-5829
PROS Toulouse
Le Galilée
185 rue Galilée
31670 Labège
France
+33 (0) 811 70 78 78
PROS München
Leopoldstrasse 23
80802 München
Germany
+49 (0) 89 24442 3097
PROS Paris
10 Boulevard Haussmann
6th Floor
75009 Paris
France
+33 811 70 78 78
PROS London
4th Floor, East Wing
Communications House
South Street
Staines-Upon-Thames TW18
4PR
United Kingdom
+44 (0) 1784 777 010
PROS Frankfurt
Frankfurt Herriot’s
2nd Floor, Herriotstraße 1
60528 Frankfurt, Germany
+49 (0) 69 677 330 15
PROS Sydney
The Ark
Level 32
101 Miller Street
North Sydney
NSW 2060
Australia
+61 2 8912 2199
PROS Dublin
Ormond Building
31-36 Ormond Quay Upper
Dublin 7
Ireland
+1-800-555-3548
PROS Sofia
49B Bulgaria Blvd.
2nd Floor
1404 Sofia, Bulgaria
+359 2 958 05 95
©2018 PROS, Inc. All rights reserved. Confidential and Proprietary.8
Christophe Lafont
clafont@pros.com
https://www.linkedin.com/in/christophe-lafont-077b5819/
Merci

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PROS_Pricing_Propositions-Personnalisées-Homogènes

  • 1. Mardi 20 Novembre 2018 – Les Enjeux Innovation B2B DES PROPOSITIONS PERSONNALISÉES ET HOMOGÈNES SUR L’ENSEMBLE DES CANAUX Christophe Lafont Director Partner Enablement, PROS clafont@pros.com
  • 2. ©2018 PROS, Inc. All rights reserved. Confidential and Proprietary.2 AMAZON| Smartphone, Computer ECOMMERCE| Smartphone, Computer DIRECT| Telephone (old school), Salesperson DISTRIBUTOR| Brick & Mortar Store, Computer RESELLER| Brick & Mortar Store, Computer GOVERNMENT| Telephone (old school), Salesperson VAR| Brick & Mortar Store, Computer, Salesperson MANUFACTURER BUNDLES BUYINGGROUP QUANTITY MOSTFAVOREDNATION Distributor BUYER BUYER BUYER BUYER Complexification des canaux….
  • 3. ©2018 PROS, Inc. All rights reserved. Confidential and Proprietary.3 ….et des attentes clients 62% de l’inefficacité est due à des problématiques internes 40% des acheteurs : la lenteur des réponses est la frustration #1 Vitesse de réponse Efficacité Impact *Sources: CEB and McKinsey 50% des transactions gagnantes sont celles dont l’offre est reçue en premier
  • 4. ©2018 PROS, Inc. All rights reserved. Confidential and Proprietary.4 Segmentation Machine Learning Determine What Matters Create Peer Groups Patterns & Preferences: • Frequency to buy • Propensity to buy • Willingness-to-pay • Attrition patterns • Personalization patterns • Cross-sell patterns Price Strategies Business Rules AI Pricing Guidance Customer Buying History Market Pricing Insights CPQ
  • 5. CHALLENGES SOLUTIONS RESULTS 5 Incremental $1B revenue, 200 basis points margin helping contribute to HP turnaround. Fortune 17 high tech manufacturer of printing and computing hardware, software and services Hewlett-Packard Company • Loss of sales to competition due to slow quote turnaround. • Complex manual deal approval process. • Leaving money on the table with current pricing approach. • Real-time targeted price guidance by customer segment. • Intelligent pricing enables auto- approval for deals within threshold. • Integrated with Salesforce.com for seamless rep & deal desk experience. • 200 basis point margin improvement. • Increased deal auto-approval from 10% to 80%. • Reduced quote response time by more than 25%. • More nimble, customer and partner centric company.
  • 6. The Pricing Framework ©2018 PROS, Inc. All rights reserved. Confidential and Proprietary.6 Medium Large Medium High INCENTIVE LEVEL Low Small OPPORTUNITYSIZE PARTNER/SALES SELF-SERVE • Self-Serve CPQ • Customer-Specific Pricing • Fast Approval based on data-driven thresholds INSTANT • Immediately orderable • Competitively priced products HIGH TOUCH NEGOTIATION • Opportunity specific pricing • Bid desk approval • Analysis enabled by data-driven price guidance
  • 7. ©2018 PROS, Inc. All rights reserved. Confidential and Proprietary.7 Prochaines étapes • Venez nous rencontrer sur notre stand pour des informations complémentaires et obtenir une étude internationale sur les attentes et les initiatives numériques de plus de 700 décideurs B2B, dont plus d’une centaine en France • Visitez notre site web: https://bit.ly/2qUsWNS et prendre RDV pour une démo
  • 8. PROS Headquarters Houston, Texas 3100 Main Street, Suite 900 Houston, TX 77002, USA +1-800-555-3548 PROS San Francisco 101 Montgomery Street, Suite 400 San Francisco, CA 94104, USA +1-415-283-3000 PROS Chicago 5215 Old Orchard Road, Suite 505 Skokie, IL 60077, USA +1-847-583-8450 PROS Austin 3600 Parmer Lane, Suite 205 Austin, TX 78727, USA +1-713-335-5829 PROS Toulouse Le Galilée 185 rue Galilée 31670 Labège France +33 (0) 811 70 78 78 PROS München Leopoldstrasse 23 80802 München Germany +49 (0) 89 24442 3097 PROS Paris 10 Boulevard Haussmann 6th Floor 75009 Paris France +33 811 70 78 78 PROS London 4th Floor, East Wing Communications House South Street Staines-Upon-Thames TW18 4PR United Kingdom +44 (0) 1784 777 010 PROS Frankfurt Frankfurt Herriot’s 2nd Floor, Herriotstraße 1 60528 Frankfurt, Germany +49 (0) 69 677 330 15 PROS Sydney The Ark Level 32 101 Miller Street North Sydney NSW 2060 Australia +61 2 8912 2199 PROS Dublin Ormond Building 31-36 Ormond Quay Upper Dublin 7 Ireland +1-800-555-3548 PROS Sofia 49B Bulgaria Blvd. 2nd Floor 1404 Sofia, Bulgaria +359 2 958 05 95 ©2018 PROS, Inc. All rights reserved. Confidential and Proprietary.8 Christophe Lafont clafont@pros.com https://www.linkedin.com/in/christophe-lafont-077b5819/ Merci