1. Christina Stroyeva
Date and place of birth: 16.09.1989, Astana, Kazakhstan
Marital status: married
E-mail: Christy.jn1@gmail.com
Cell: +380679221723 (Whatsapp);
+201207852767 (Viber)
Skype: Christina.Stroyeva
Seeking position: Guest Relation Executive (Guest Relation Manager, Guest Relation Supervisor), Front office supervisor,
Administrator - that will utilize all the skills, internal and external experience needed in hospitality industry and/or guests services.
I would like to explore the possibility of joining your organization based on my extensive experience as a receptionist and guest
relation.
Education
Khmelnitsky institute of Interregional Academy of Personal Management (September 2006 to May 2009)
- Department of Business management
Khmelnitsky institute of Interregional Academy of Personal Management (September 2011 to May 2013)
- Department of Business management
Work experience
Sol Y Mar Makadi Sun,(JazCollection), Makadi Bay, Egypt, Hurghada
June 2015 – November 2015
Guest relation officer
 To provide a friendly welcome and high-quality service upon the guests arrival to the hotel;
To find suitable solutions to meet customers’ needs depending on the possibilities available at the hotel;
To carry out all necessary operations when guests arrive and depart (check-in/ check-out);
Respond to a wide range of guest requests and promote hotel facilities;
 Provide information and direction to stuff;
 Check repeater, VIP arrivaland apply for VIP treatment;
 Collecting the guests comment during hotel rounds, courtesy calls to check the guests’ satisfaction about our services, food,
room cleaning and entertainment. In case of any complain or comment – solving the complaint and delivering the information
to the department heads and the hotel management directly to avoid the same complaint in future, improve the level and
quality of our guests services and insure the guests satisfaction.
 Answering the guests comments and guests question in the websites like Tophotel.com, TripAdvisor and Holidaycheck.com.
 Updating the hotel information and posting the news about the special offers or promotions.
 Monitoring of the rating positions in the web resources and making the statistic reports.
Caribbean World Resorts Soma Bay, Egypt, Hurghada.
April 2015 – June 2015
Guest relation officer
Iberotel Makadi Oasis Resort & Club, (Jaz Collection), Egypt, Hurghada.
November 2014 – April 2015
Guest relation officer
Sol Y Mar Club Makadi / Jaz Makadina, (Jaz Collection),Egypt, Hurghada.
April 2013 – November 2013
Guest relation officer
Ibis Kiev Shevchenko Blvd., (Accor hotels), Ukraine, Kiev.
February 2012 – April 2013
Receptionist, Shift leader, night auditor
Responsibilities:
 To provide a friendly welcome and high-quality service over the phone and upon the guests arrivalto the hotel;
 To find suitable solutions to meet customers’ needs depending on the possibilities available at the hotel;
 To carry out all necessary operations when guests arrive and depart (check-in/ check-out);
 Respond to a wide range of guest requests and promote hotel facilities;
 Manage invoicing payments and cash operations during the day shift;
 Check the “room report” and keep housekeeping informed of any modifications;
 To promote the Le-Club loyalty program to the guests;
CURRICULUM VITAE

2.  To achieve 100% occupancy; Work with over-bookings, avoiding turn-away;
 Provide information and direction to stuff if needed;
 To take reservations and business enquiries out of office hours.
 Night audit (End of Day procedure, general statistics)
Coliseum Hotel restaurant Complex, Khmelnitsky, Ukraine
April 2010(soft opening) – May2011
Receptionist, FO Manager, Event coordinator, Art-director, Advertisement manager, Restaurant manager
Responsibilities:
 Checking guests in, allocating rooms and handing out keys;
 Checking guests out;
 Manage invoicing payments and cash operations;
 Dealing with special requests from guests;
 Answering questions about facilities in the hotel and the surrounding area;
 Dealing with complaints or problems;
 Organising celebration events (birthday parties, weddings, private parties, thematic parties)
 Marketing statistics and development of advertisement strategy according to the customer needs;
 Development of special promotion rates and discount system for frequent guests;
 Searching for provisor of expendable materials and bath and bed household cloth;
 Teaching new employees what, how, when to do/say to make the guest being satisfied with our services;
 Creating learning courses for employees to acknowledge them with worldwide hospitality standards, procedures of check
in/out, cash discipline, main hotel policies.
Lybid Plaza Hotel Restaurant Shopping complex, Khmelnitsky, Ukraine
December 2008 – February 2010
Receptionist, Website information editor
 To provide a friendly welcome and high-quality service over the phone and upon the guests arrivalto the hotel;
 To find suitable solutions to meet customers’ needs depending on the possibilities available at the hotel;
 To carry out all necessary operations when guests arrive and depart (check-in/ check-out);
 Respond to a wide range of guest requests and promote hotel facilities;
 Manage invoicing payments and cash operations during the day shift;
 Check the “room report” and keep housekeeping informed of any modifications;
 To take reservations and business enquiries out of office hours,
 Night audit (End of Day procedure, general statistics)
Additional information:
Computer skills literal: MS Office, Outlook, Internet, Opera Full service v.5 PMS, Fidelio, Micros, Shelter, R-keeper, TARS, RESA
Web, etc.
Language speaking skills:
Ukrainian, Russian – mother tongue; English – fluent; German – spoken; Arabic – beginner
Personal skills:
 Leadership skills
 Good team player
 Self-motivated
 Knowledge of foreign languages
 Problem solving skills
 Communicative and guest oriented personality
 Able to work under pressure / Stress resistant
 Able to be creative and have wise experience in hotel, restaurant/entertainment and retail fields
References:
1. Mr. Shady Kamal – Front of the House Manager Carribean World Resort. Cell.: +201205552294; Email:
fom@cwrsoma.com
2. Mr. Osama Mohamed – Executive assistant Manager Iberotel Makadi Oasis & Family Resort. Cell.: +201289900223,
Email: eam@iberotelmakadioasis.com
3. Mr. Gunnar Wassong – GM Iberotel Makadi Oasis Resort & Club. Cell.: +20123963567, +200653590050
4. Mr. Sayed Abo Elseoud – FOM Sol Y Mar Club Makadi( Jaz Makadina) hotel. Cell.:+201208561354; Email:
fom@jazmakadina.com
5. Mr. Ivan Petryschyk – FOM of Ibis Kyiv Shevchenko Bd., Kyiv. Cell.:+380963378601
6. Mrs. Irina Uzdenova - HR Manager of Lybid Plaza HoReCo, Khmelnitsky. Cell.:+380676059095