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WHY
should you include
IN YOUR
MARKETING PLAN?
CONTENT
TIPS
HOW
can you use
TO REACH
MILLENNIALS
POOR GOOD BETTER
CREATE
A Social Media
IN 8 STEPS
TOOLS
to consider
TAP TO
JUMP TO
SECTION
START
SocialMedia
&Millennials
WHY
should you include
IN YOUR
MARKETING PLAN?
Millennialsarerelentlesslyconnected
throughtechnologysocially,
whichmakesthemdemanding,
discerningandsophisticated,
andimportantly
influential.
Theyarealsooptimisticandbrave,
witha‘nothingtolose’
approachtolifewhichmakes
themnaturalinnovators
andentrepreneurs.
Believeitornot,18-24yearoldsareone
ofthemostloyalconsumerdemographics.
Thebrandsthatmillennialslove
aretheonestheyshare
withtheirfriends,
notasstatussymbols,
butsocialsymbols.
Millennialswantuniqueexperiences
thattheycanenjoyandsharewithothers.
Theywanttolovebrands
thathelpthemlivea
fullerlife. myperfecttravelcompany.com
Millennialschecktheir
smartphonesanaverage
of 43 timesperday.
2:30
2:00
3:00
2:45
2:15
3:15
2outof 3millennials
use2ormoredevicesto
accesstheInternetand
socialmediaeveryday.
LeadingSocial
MediaApps
AmongMillenials
bySmartPhone
Penetration
Source: comScore Mobile Metrix, U.S., June 2014
	 FACEBOOK	75.6%
	INSTAGRAM	 43.1%
	 SNAPCHAT	32.9%
	 TWITTER	23.8%
	 PINTEREST	17.9%
	 GOOGLE+	18.0%
	 VINE	10.7%
	 TUMBLR	6.3%
+
=
5outof6millennials
choosetoconnectwith
companiesusingsocial
media,buttheywant
somethinginreturn.
MillennialsWant:
MATERIAL
GAIN
FREE
PRODUCTS
A GOOD
DISCOUNT
WINNABLE
COMPETITION
TO BE
ENTERTAINED
Correct!
That’sprettymuchit.
Havingaconversationisnotenough.
+Past
experience
brand
trust
…makes
millennialswilling
tosharepersonal
information.
Transparencyand
messagerelevance
isveryimportantin
gainingtrustand
encouragingthisaudience
toshareyourmessage.
HOW
can you use
TO REACH
MILLENNIALS
Before
yougetstarted…
ASSIGN
OWNERSHIP
TEST
THETOOLS
SUMMONYOUR INNER
CREATIVE GENIUS
Yup—
it’s in there
Whowillberesponsible
fordevelopingcontentand
executingyourstrategy?
ASSIGN OWNERSHIP
Social media marketing takes time...
and continuous engagement.
Experimentvarioussocial
mediaplatformstomakesure
youunderstandhowtouse
them.Haveyoucheckedout
SnapChatyet?
TEST THE TOOLS
Looking For Work?
Millennialswanttobe
entertained…youcan’tjust
useyournormalsalespitch
forthisplan.
SUMMON YOUR INNER CREATIVE GENIUS
CREATE
A Social Media
IN 8 STEPS
1
Identify
OBJECTIVES
Your
Whatcansocialmedia
helpyouachieve?
LEAD
GENERATION
ENCOURAGE
COMMENTS
ENCOURAGE
ENGAGEMENT
BUILD
REPUTATION
giventheresourcesyou
have,identifybarriers;
addressthem.
Chooseobjectives
youcanachieve
Relevant
Time-bound
Specific
Measurable	
Achievable
Makeyourobjectives
SMART
EXAM PLES :
1000
videoshares
within
6months
25
registrants
toa
specificevent
2
Identify
TARGET
Audience
Your
Createa PERSONA
usingthishandyguide
TAP HERE
TO GO TO
LINK
3 ResearchYour
COMPETITION
if
this audience
isn’t using
your service…
what are they doing
to achieve
the same outcome ?
Examinehow
thosealternatives
areusing
social
media
4
Choose
Social
Networks
Your
Usethenetwork(s)
youraudienceisusing
Consider
nichenetworks
Ifyourmessageisspecificto
employment,considerLinkedIn
–studentsandrecentgradsare
activeinthisspaceeventhough
itisn’tatthetopoftheirlist.
Youdon’tneed
tobeeverywhere
STARTSMALL
5 Findyourvoice
andtone.
What?
Startwithquestions
likethese…
if
your
company
was a
person
…
Whatkindofpersonality
wouldithave?
My company
is hip!
Whatrelationshipwouldit
havewithyourcustomer?
My company
is a leader!
…coach, friend,
teacher, etc.
Howdoyourcustomers
perceiveyourcompany?
Useadjectives
todescribewhat
yourcompany
IS
Useadjectives
todescribewhat
yourcompany
isnot
6
Strategize:
PlanYourPosting
Strategy
amazingcontent
+perfecttiming
+idealfrequency
= SUCCESS
Useimagesandvideo
totellthestory
Createa
socialmediacalendar
Planyour
frequency
Identifyyour
message
1 2
Downloadaplanningcalendarfrom HubSpot here.
Filloutyourprofiles
completely
Partialprofilesimply
lackofeffort;take
sometimetofillinall
theblanks.
7
Execute
Analyze
Test
Startposting
andwatchyourstats
Themoreyoupost,the
moreyouwilllearnabout
whichcontent,timingand
frequencyarerightforyou.
x
x
Mostsocialnetworkshave
builtinmonitoringtools
After a month or
so you can set
some benchmarks
and new targets
TAP TO
JUMP TO
LINK
8
Automate
andEngage
Onceyougetyourplaninplace…
EXAM P L E :
Automate
Scheduleposts,listentoconversationsand
reviewyourmetricsallinoneplace(forafee).
Engage
Don’tforgettotalkback–
conversationsareatwo-way
dialogue.
Setsometimeasideeachday
tolookatyourprofilesand
respond–alittleattention
paidherewillgoalongway.
Use internships
to determine the kind of
career you want.
Would you be
interested in being my
job search
buddy?
CONTENT
TIPS
Usehashtags
Keep#hashtagssimple,short,memorable
andrelatedtothetopic.
WATCH
Brandyourpage
Useauniquecoverphototoshowcaseyour
organization–notjustyourlogoandbuilding.
CreateInfographics
Infographicsaresharedonthewebmorethan
anyothercontentonline.
GO TO
EASEL.LY
Addvalue
Demonstratethebenefitsofyourproductsand
serviceswithavideoversusjusttext+image.
My cool
offer:
FREE
WEBINAR
FREE
EBOOK
FREE
CONSULTATION
SPECIAL
DISCOUNT
Takethepictureyourself.
Createanimageusingsimple
designsoftware:
>canva.com
Findtheperfectimage
Finditonline.
Trythesesearchtools:
>creativecommons.org
>compfight.com
Be sure to use
only images
without copyright
infringement.
Createyourownvideos
Testimonials,demonstrations,invitations,tips…
countlessideasforcreatingvideocontent.
Useasmartphoneto
recordandedityourown
recordingsortryoneof
theseneattools:
>prezi.com
>GOanimate.com
>sparkol.com
Createaresource
Fillyourpageswithenoughinformationto
getthepointacross,leavethemwantingmore.
Askquestions
Peopleliketosharetheirideas.
Goodorbad,ideasleadtomoreideas.
Here’s an
idea Excellent
idea
Expandyourreach
Createpostsonatopic
unrelatedtoyour
business,butofgreat
interesttotheaudience.
YOURBUSINESS
TARGETAUDIENCE
UNRELATEDTOPIC
Network,post,update
LinkyourFacebook
pagetoyourother
socialmedia.
Updateyourmost
popularposts,
re-sharethem.
Updateyourcoverphotooftenandpinanew
posttothetopofyourpageeachweekto
highlightyourteam,services,events…
POOR	 GOOD	BETTER
EXAM PLE:
The image can’t be seen and
appears sloppy.
Information is friendly and conveys
urgency.
EMPLOYMENT SERVICES
EXAM PLE:
This post does not include a
picture and the #hashtag is not
location specific.
This post includes a picture of a
person making it more relatable. It
also includes an @mention which is
great for online engagement.
EMPLOYMENT SERVICES
EXAM PLE:
The picture on the right is taken from Google images rather than using
the image that generates automatically when sharing a linked article.
ENTREPRENEURSHIP
EXAM PLE:
Give reasons to encourage young
entrepreneur growth. Follow
and retweet local and famous
entrepreneurs to inspire millennials.
This tone is conversational and stirs curiosity.
It would be better with a picture.
This would be more appealing if it had
an image and included a #hashtag.
ENTREPRENEURSHIP
EXAM PLE:
The post on the left is good but needs a different picture if trying to
reach millennials. The image should support the subject while offering
new information and ideas. An urgent call to action is more likely to get
an immediate response.
SKILLS TRAINING
EXAM PLE:
Millennials are unlikely to
respond to a Tweet that doesn’t
offer incentive. There is no
picture and the #hashtag used
does not coincide with their
professional message and
purpose.
There is a price included, a question
asked and a picture. All of these will
gain the attention of millennials.
SKILLS TRAINING
EXAM PLE:
Posting on LinkedIn is similar to Facebook in that
people can like and comment on your posts. LinkedIn works well for posts
on workshops, training and professional development. Get involved in
groups like the Brantford Entrepreneurs LinkedIn group or create your
own to promote an online discussion and provide information.
PROFESSIONAL DEVELOPMENT
TOOLS
to consider
1.3 billion monthly active Facebook users
75% of the engagement on a Facebook
post happens in the first 5 hours
Populate your news feed and place
targeted advertising; news feed ads are
an effective, cost-efficient choice.
TAP FOR
BY THE NUMBERS
CONSIDER THIS
288 million monthly active Twitter users
500 million Tweets are sent per day
80% of Twitter active users are on
mobile devices
Present your brand and start
connecting; test some promoted
tweets.
TAP FOR
BY THE NUMBERS
CONSIDER THIS
187 Million monthly active LinkedIn users
There are over 39 million students and
recent graduates on LinkedIn
41% of LinkedIn visits are via mobile
devices
44,000 = the average number of daily
LinkedIn job applications
Create a business profile, post regularly
and get involved in groups; use
targeted ads and sponsored updates.
TAP FOR
BY THE NUMBERS
CONSIDER THIS
12 million+ people blog via social networks
23% of Internet time is spent on blogs and
social networks
Companies with a blog have 97% more
inbound links than others (WOW!)
B2B marketers using blogs generate
67% more leads
Blogs should be updated regularly with
casual articles about specific topics.
BY THE NUMBERS
CONSIDER THIS
200 million monthly active Instagram users
20+ billion Instagram photos have been
shared to date
70 million active Pinterest users
There are 400 million Snapchat snaps
per day
Photo and video
sharing is growing
rapidly, join in. INSTAGRAM PINTEREST SNAPCHAT
BY THE NUMBERS
CONSIDER THIS
EXAMINER
MASHABLE
HUBSPOT
M-PROFS
Once you have a plan you may find
yourself needing a bit more advice on
how to use a specific social media site,
how to create an ad,
how to write a blog post…
For more great tips on how to engage
your customer using social media
follow some of these great blogs.
CONSIDER THIS
Brant Resource Centre
Brant Skills Centre
Brantford Public Library
Career Link
City of Brantford/OntarioWorks/
Brant Jobs
Community Resource Service/
Employment Service
County of Brant
(Economic Development)
Enterprise Brant
Fanshawe Employment Services
Grand Erie Business Centre
Grand River Employment andTraining
Haldimand County Economic
Development
Haldimand/Norfolk Social Services
Kissinger HR Services
Norfolk Economic Development
St. Leonard’s Community Services
Venture Norfolk
Thank you to our partners
for supporting this project.
ThisEmploymentOntarioProjectisfundedbytheGovernmentofOntario.Theviewsexpressedinthisdocumentdonot
necessarilyreflectthoseofEmploymentOntario.ThematerialinthisreporthasbeenpreparedbyWPBGEandisdrawn
from a variety of sources considered to be reliable.We make no representation or warranty, expressed or implied, as
to its accuracy or completeness. In providing this material, WPBGE does not assume any responsibility or liability.
OUR VISION
A skilled, adaptable workforce
contributing to a vibrant economy
Prepared By:
Christina DeVries
Communications/Project Officer
Workforce Planning Board of Grand Erie
Graphic Design:
Cath Strung
Strung Design House Inc.

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