Current resume

1. Christian K. Baki
4727 42nd Ave SW, Apt. 420, Seattle, WA 98116, (206) 779-7552, c_baki@me.com
Qualification Summary
An IT projectmanager, servicedelivery and vendor manager with datacenter, helpdesk, network, security,
and server competencies; 20+ years of professional experiencesuccessfully interactingacross all
organizational levels. Well-rounded experiencein IT setup, strategy formulation & execution, solution
design & implementation, transition,operations setup & delivery. Broad competence in the launch of
new IT initiatives,re-design of corporateinfrastructures and contributingtowards the achievement of
organizational objectives. Specific areas of expertise include:
International Business Skills Service Delivery Management
Cross Vendor Management IT Infrastructure Project Management
Change Management/ CAB Performance Optimization
Migrations to new global providers Solution Delivery
SLAs & KPIs Technology Advocate
Professional Experience
T-Mobile via Apex Systems, Snoqualmie, WA May-2016 – Current
Technical Project Manager III
 Responsible for the management of the CIO Dashboard instrumentation and alarming projects
(31), and Tier 1 to SOC Grafana project with project teams made up of client and partner/alliance
resources to deliver solutions and services to clients
 Active Directory, Courion, Customer Hub, ESOA, Grand Central, Remedy Care, SAP, Sterling
File Gateway, Oracle, Wholesale Partner – Netcracker and ACC
 Interacts closely with the client, partners and alliances to define the project parameters and to
develop detailed project documentation outlining the project including Business Requirements,
Project Plans, and Project Schedule
 Manages all aspects ofintermediate projects throughout the infrastructure and software
development project lifecycles including project scope,schedule, resources,quality, costs and
change
 Translates project requirements into project objectives and tasks,managing task assignment to
project resources,reporting on, and managing project scope throughout the lifecycle
 Develops detail project schedules,resource plans, status reports and contributes to the
effectiveness of a team that integrates multiple functions/disciplines
 Interfaces with all areas affected by the project, including end user, services organizations,
vendors and implementations partners
 Review project deliverables for accuracy, apprises management of issues effecting project status,
and offers solution to solve the issues
 Ensure satisfactory transfer of custody and controlof product upon completion (handoff), close all
project documentation, and archive appropriate records
 IT Project experience with strong ITIL focus and ability to work in a fast-paced start-up like
environment
McGraw Hill Education, Seattle, WA Aug-2015 – Apr-2016
Technical Services Delivery Manager, Global Technology Services
 92% reduction in PCI vulnerabilities and 15% reduction in P1s
 IT Service Management (ITSM) based on ITIL best practices
 Leading P1 and (MI) Major Incident escalation calls to drive issues to full resolution including
assigning,delegating action items, and reported results to senior company executives
 Helped support and maintain all environments such as Prod, QA, QA Live, Dev, Demo and liaise
with third-party providers
 Worked with technical groups and business owners to make sure they can identify and diagnose
potential customer quality issues before they become actual problems

2. Christian K. Baki
4727 42nd Ave SW, Apt. 420, Seattle, WA 98116, (206) 779-7552, c_baki@me.com
McGraw Hill Education (con’t)
 Liaison between managed providers, McGraw Hill Education IT, and business units
o Akamai, ATOS, Cloud (AWS) Amazon Web Services, DataPipe, Cognero, EMC,
VMWARE
o Built strong partnerships between internal and external teams
o Defused tensions between vendors and internal domestic and international technical
teams using strong negotiation skills
 Facilitated pro-active communications and engagements with key constituents to ensure effective
support
 Developed and implemented policies for asset management, including maintenance of component
inventory, related documentation, and technical specifications information
 Experience managing environments and data centers being supported by vendors (Atos, AWS,
WiPro)
 Lead PCI remediation activities with global security team to ensure patching compliance on
WINTEL and UNIX Servers (Solaris, Red Hat Linux, and Oracle) using reports from Tenable
Nessus Scanner, Nexpose, and White Hat
 Provided guidance and expertise in relation to systemadministration activity
 Experience in infrastructure capacity planning (e.g. network, storage, data center capacity)
Henkel Corporation, Rocky Hill, CT Aug-2002 - Nov-2014
Global Service Delivery and Vendor Manager, Managed Network Services Americas
Region
 Managed Networks Services Americas (MNS) team lead with 4-7 people
 Experience leading, managing,coachingand drivingindividualsof diversecultural backgrounds
 Over 13 years of experience in LAN/WAN & Security in a global corporateenvironment
 Significantexperiencewith domestic & global WAN suppliers AT&T, BT, CenturyLink, Comcast,
 Infonet, T-Systems, Orange, Verizon
 Ability to lead projects from small to very large,7 million plus, which includes budgetary
responsibility,followingHenkel Multi ProjectMethodologies (MPM) whileusingappropriate
project management tools
 Mini job rotation to AsiaPac headquarters in Hong Kong, SAR
 Regular strategic meetings at corporate headquarters in Düsseldorf,Germany
 Reviewed all servicelevels and contractual commitments on a monthly basis
 Successfully delivered Americas region WAN on time and on budget changingwith an aggressive
time schedulefrom multipledomestic in country providers to singleglobal supplier to leverage
costsavings
 Spearheaded transition fromCisco to Aruba wireless LAN
 Lead successful ITinfrastructureintegration of new business acquisitionsand divestments; Dial,
National Starch,and Manco/Duck Brand
 Incident, Problem, Escalation,Reliability,and Availability Management
 Reviewed and recommended ITIL process improvements
 Change and Release Management/Security & Technical risk Management/Capacity Management
 Performed trend analyses on KPIs and published monthly servicemetrics
 Reviewed and analyzed output of tools such as Nessus,NMAP, Wireshark,Network Physics,
OPNet Application ResponseExpert, OPNet IT Guru, Ipanema, Riverbed, McAfee Intrashield,
McAfee ePolicy Orchestrator,Check PointFirewall,and FWLog with network operations team
members
Praxair, INC via Kelly Services IT, Danbury, CT Aug-2001 - Dec-2001
2nd Level Telecommunications Support Technician
 Configured Cisco 1600,1700,2500,3600, 3660,4000,and 7000 series routers,Paradyne3160,
3165 and Framesaver 9124 CSUs, and strapped USR 56k modems for new Praxair Locations

3. Christian K. Baki
4727 42nd Ave SW, Apt. 420, Seattle, WA 98116, (206) 779-7552, c_baki@me.com
Praxair, INC via Kelly Services IT (con’t)
 Utilized router protocol knowledge EIGRP, OSPF, IGRP, RIP, Static Routes, Multi-point,Frame
Prior to 2001
Sr. Network Administrator
 Administered and maintained LAN/WAN infrastructure
 Implemented a stableand secure web hostingenvironment
Network Administrator
 Supported and maintained local infrastructure,including7 Windows NT Servers, 20 Windows 95,
98, and NT workstations,IIS 4.0, I-mail Server, Windows Media Server, Webtrends Stats
Administration,SQL Server, Front Page Server, Active Server Pages, Serv-u FTP Server, Metainfo
DNS Servers
Network Administrator/Systems Engineer
 Managed MIS department consistingof 7 employees, supported and maintained local
infrastructure
 Configured, maintained,and monitored 3COM Total Control MultiserviceAccess Platform, and
Lucent Technologies PM3/PM4
On-site Support Technician
 Comprehensive computer diagnosisand repair of both software and hardware
 Performed network integration, systems support,and installations
United States Navy - Naval Aircrewman (NAC) – Aviation Electrician’s Mate 3rd Class
 Overseas deployed flightengineer/ crew chief flyingaboard CH-53 helicopters
Education
 Gartner Sourcing& Strategic Vendor RelationshipsSummit - 2013
 AMA Getting Results without Authority – 2011
 AMA Whoever tells the best story wins - 2011
 AMA ProjectCost Management - 2010
 AMA Makingthe transition fromStaff Member to Supervisor - 2009
 AMA ManagingProjects usingMicrosoftProject - 2009
 AMA Fundamentals of Financeand Accounting for the Non financial Managers - 2008
 AMA How to communicate with Diplomacy,Tactand Credibility - 2008
 Ipanema Technologies Business Network Optimization - Dusseldorf,Germany – 2005
 Open System Experience (OSE), Krefeld, Germany – 2005
 TNV-202-TCL: Switched Ethernet Analysis and Troubleshooting - 2005
 TNV-101-TCL: Troubleshootingwith the Sniffer PortableNetwork Analyzer - 2005
 AVD-101-TCL: McAfee VirusScan and ePolicy Orchestrator - 2005
 BuildingScalableCisco Internetworks – 2004
 BuildingCisco ScalableSwitched Networks - 2004
 Check Point NG VPN/Firewall-1 2003
 GeoTrain, San Mateo, CA, (DCN) DesigningCisco Networks, (ICRC) Introduction to Cisco Router
Configuration
 Pensacola Junior College,Pensacola,FL,64 credits toward a BS in Electronic Engineering