1.  (773) 495-6973 |  CJWEIPERT76@GMAIL.COM
15095 THOMPSON PEAK PARKWAY #1008, SCOTTSDALE, ARIZONA, 85260
C H R I S W E I P E R T
I am a highly motivated business Analyst with five years of experience working within a Scrum/Agile SDLC environment. I have a proven
record of developing innovative market driven solutions within budgeted time allotments. I have achieved Pragmatic Marketing Level Three
certification, and use its tenants to better the customers experience and improve the efficiency of hotel operations. My extensive history in
Hospitality Management roles refined my skills in both customer care as well as budgeting, staffing, and purchasing to meet P&L goals. I
look forward to continuing to build on my current skill sets at your company and advancing my career and your company’s success together.
QUALIFICATIONS & ACCOMPLISHMENTS
Independent thinker and problem solver with leadership, organizational, and time management skills
Pragmatic Marking Certification in Foundations, Focus, and Build to provide market driven results
Certified trainer in Kaizen approach to process improvement though associate driven incremental changes
Trained as a Green Belt in Six Sigma Methodology of process improvement
Experienced using Jira, Rally, Salesforce SDLC software
Proficient in Galaxy & Galaxy Lightspeed Operating Systems, Starsource Purchasing System, Timesaver Labor Management, Microsoft
Word, Outlook, and Excel
Proficient in P&L analysis, Maintaining Productivities, and Meeting CPOR for multiple Resort properties
WORK EXPERIENCE
SkyTouch Technologies (Choice Hotels International Inc.),
Scottsdale, AZ
Business Analyst, July 2012 - Present
Work to deliver a SAAS based Property Management System (PMS)
for over 6000 hotels internationally across 8 countries
Collaborate with Product Managers to analyze market problems and
create market driven Solutions by identifying the Problem,
Pervasiveness, Impact as well as ROI
Created documentation for development into user story format for
development teams
Educate, Guide, and Support Product Development teams to meet
the Business Requirements and create Market driven solutions acting
as Product Owner
Successfully Lead Offshore, Near Shore and In-House Developments
teams using Rapid Development Methodologies including Scrum and
highbred Kanban frameworks
Partner with Quality Assurance to ensure usability from development
to certification
Developed user guides and functional support documentation to
teach users about updated functionality
Review, Evaluate and Prioritize customer facing defects
Use creativity to develop groundbreaking features for our PMS
including making our software truly mobile friendly using mobile web
design, creating a guest recognition program for our hotels,
expanding the software’s reporting ability, and so many other
innovative projects
Westin La Paloma Resort & Spa (Starwood Hotels and
Resorts Worldwide, Inc.), Tucson, AZ
Director of Housekeeping, March 2011 - April 2012
Department Head for staff of up to 80 associates including seasonal
and contract labor associates
Critical in the implementation of Guidant Staffing program, to
process contact services to ensure staffing, while complying to local
labor laws and regulations
Controlled operational budget of $50,000 per month
Consistently hit company P&L goals in both productivity management
as well as budgeted purchasing
Maintained a cleanliness score in the mid 8’s on a 10 point scale with
a goal of 8.17
Achieved 98% in Products and Services on yearly compliance review
of meeting Starwood standards
Implemented Housekeeping Galaxy Lightspeed Operating System
Championed Property Sustainability Program to conserve water,
chemicals and electricity up to 15%
Prepared and successfully submitted capital project requests of up to
$250,000 in capital needs to ownership group
WORK EXPERIENCE CONT.

2. WORK EXPERIENCE (CONTINUED)
Westin Kierland Resort & Spa (Starwood Hotels and
Resorts Worldwide, Inc.), Scottsdale, AZ
Housekeeping Manager, 2007-2011
Trained in the ABC’s of housekeeping to ensure guest room
cleanliness and guest satisfaction
Actively involved in the resorts Guest Satisfaction Committee
Managed a team of up to100 associates depending on the season
Worked with Outside staffing agencies to properly staff the
department when needed
Oversaw the integration of new web based scheduling systems
Scheduled staff on a Productivity equation to meet and often exceed
Resort P&L goals
Intimately learned the Housekeeping portion of P&L including Rooms
Profit, CPOR, Productivity, as well as FTE analysis
Managed monthly ordering and controlled a budget of up to
$75,000 per month
Lead the team in a full resort rooms renovation
Front Desk Manager, 2005-2007
Oversaw all aspects of overnight operations
Worked closely with outlet managers through the evening
Preformed night audit functions to balance revenues
Sheraton Chicago Hotel & Towers (Starwood Hotels and
Resorts Worldwide, Inc.), Chicago, IL
Front Desk Manager, 2005-2005
Controlled house management to insure maximum revenue
while maximizing possible sell situations
Formed partnerships with local properties to ensure guest
room availability
Created daily organizational tools for daily operation
Handled all overnight guest concerns
Highly involved in associate engagement programs
Managed Hotel’s VIP Club Lounge
Front Desk Supervisor, 2004-2005
Supervised all front office staff consisting of 15 GSAs , 8 PBX union
associates, 13 Concierge/Servers
Worked closely with Sales Department to ensure smooth
Arrival/Departure experience
Actively participated in GSA training projects to ensure consistent
positive guest experience
Acted in MOD capacity on a regular basis, to ensure smooth
operation and resolve guest concerns
Guest Services Supervisor, 2000-2004
Simultaneously managed Bell Staff, Business Center, and
Package Room
Managed two supervisors, eighteen union employees, and six
non-union employees
Worked closely with Sales to control $200,000+ in annual room
distributions
Created a spreadsheet to monitor payroll efficiently and effectively
Actively involved in interviewing and hiring candidates for Guest
Services Department
 (773) 495-6973 |  CJWEIPERT76@GMAIL.COM
15095 THOMPSON PEAK PARKWAY #1008,
SCOTTSDALE, ARIZONA, 85260
C H R I S W E I P E R T
EDUCATION
Iowa State University, Ames, IA, Graduated 2000
Bachelor s of Business; Marketing
Minor: Hotel, Restaurant, & Institutional Mgt.
AMA Marketing Club 1998-2000 Director of Events, Financial Coordinator