Christopher A. Kuntz Sr.
Executive Summary
15 years as a versatile and creative IT Infrastructure manager and System Administrator, leading technical
groups, with a documented history of developing superior solutions. Areas of expertise include: Infrastructure,
project management, Operational Excellence, SDLC, training, finance, governance, security, disaster recovery,
business continuity, vendor management, incident and change management. Exceptional business partnering
and communication skills, able to bridge the gap between shareholders at all levels. A proven leader with one of
the most recognized brands in the world.
Accomplishments
 Over 15 years as an IT Service Manager
 Information Technology Infrastructure Library (ITIL v3) Foundation certified
 Spent the last 8 years managing cross functional teams throughout the Western US
 Over 20 years of experience in IT Service Management, SLM, Lifecycle management, asset management,
incident management, change management, and request management
 When Coca-Cola migrated from Remedy™ to Service Now™, I worked to create the SLM strategy and
established the SLA’s for literally thousands of Configuration Items (CI’s)
 Managed the Los Angeles data center for 2 years
 Supply Chain Initiative Area Manager for the Atlanta Division SAP WM implementation
Professional Experience
Coca-Cola (2006–Present): Field IT Market Unit Manager
 Developed high performance teams throughout the Washington, Oregon, Montana/Wyoming, and Northern
California Market Units for over 8 years, supporting nearly 1000 internal customers from production to sales,
VIP’s to service technicians
 Collaborating with facility managers, contractors, and maintenance personnel, successfully managed numerous
site remodels. Extensive knowledge of infrastructure requirements, and understanding how to apply a variety
of solutions to achieve the desired results, allowed Coca-Cola to leverage its IT resources more effectively
 Lead the West in developing wireless solutions for a myriad of applications. Partnering with equipment
vendors, determined how best to apply a standard setup for a variety of a situations, enhancing flexibility and
effectiveness, resulting in substantial savings in the capital infrastructure spend
 As a charter member of company Operational Excellence (OE) team, wrote detailed process plans for tracking
and life cycle management of PC’s, tablets, phones, and printers. Enabled nearly 200 technical analysts with
process flow for everything from onboarding new hires, to disposing of assets at end of life, which created more
reliable tracking of assets, a Sarbanes Oxley requirement
 Managed Los Angeles Data Center for two years from 2009-2011. This was a Tier-2 facility which housed
AS/400, imaging servers, application, and file and print servers
M: 510-719-6416
ckuntz537@gmail.com
ckuntz@coca-cola.com

Coca-Cola (2000-2006): Lead Technical Analyst
 Leading the Northern California hand held deployment, a multi-million dollar project encompassing nearly six
months of preparation and implementation, required coordination of efforts from a large number of groups,
internal and external. Enabling 13 facilities for wireless communication, analyzing hundreds of delivery routes,
and developing a meticulous training and deployment schedule. The precise execution of this hugely
successful endeavor has helped Coca-Cola to realize an almost immediate increase in delivery efficiencies,
decreasing overtime and greatly enhancing the work experience of our logistics and distribution force
 Coordinated all PBX and IP telephony installations, working with local user’s, corporate Telco entities, LEC’s,
CLEC’s, equipment vendors, cable vendors, and business partners to ensure efficient, effective installations
with virtually no disruption to the business
 Coordinated Northern California’s router and switch upgrade project, achieved huge savings to IT by
eliminating the need for contract personnel
 Determined the need for a more efficient method of interchanging data with business partner Information
Resources Inc. Ideated and coordinated the direct link between Coke and IRI, greatly enhancing our ability t o
exchange information and resulting in saving each Consumer Marketing Group location 20 hours, on average,
of non-productive time each week
Coca-Cola (2004-2005): Supply Chain Initiative Area Manager
 Reviewed application and process teams requirements for the implementation of SAP Supply Chain in the
Atlanta Division, leading the team responsible for determined all hardware requirements
 Conducted product evaluation to determine compatibility, survivability, and supportability in the various critical
environments, including production environments and customer facing sales
 Worked with Architectural Assessment teams to determine viability of introducing each new piece of equipment
in to the Coca-Cola network
 Determined component review standards for differentiating capabilities never before utilized by the company,
including fixed scanners, and VMU’s to take full advantage of SAP WM.
 Through process integration and leveraging unparalleled vendor cooperat ion, realized a 30% savings on the
$2.2M project
Coca-Cola (1999-2000): Senior Technical Analyst
 Provided network and desktop support to division users and senior staff members
 Migrated File and Printers servers from Novell to Windows Server 2000
 Lead the Norcal IT team in the piloting and automated migration of Windows 2000 to over 500 users
 Project lead for Y2K transition, conducting extensive testing and evaluations of infrastructure and local systems
Additional Professional Experience
US Navy (1977-1999): Electronics Technician Chief
 Experienced technician, supervisor, and manager in the electronics and information systems field
 6 years providing formal classroom instruction and curriculum development in the theory and repair of
electronics equipment; designated Master Training Specialist
 Carried a TOP SECRET clearance as cryptographic SME dealing with Information Security on a daily basis
 Introduced the use of PC networking; responsible for system development, testing and evaluation,
implementation and configuration of all hardware and software. Monitored network security, managed system
growth and procurement
 Naval Air Station Lemoore; Honorable Discharge/Retired
Affiliations
Community Emergency Response Team (CERT)
International Facilities Management Association ID: 908221
IFMA Information Technology Council