1. C h r i s t o p h e r H i l l
(360)509-8689
Chris98383@hotmail.com
Training professional with 5 years experience in face to face and remote customer relations
in training and supervisory roles. Proficient in MS Office suite. Supervisory and training
experience with range of 15 – 80 direct reports. Excellent public speaking and facilitation
skills.
W O R K H I S T O R Y
02. 2014 - PRESENT ASURION – ANTIOCH, TN
Tech Support Supervisor
 Interviewing and HR action for team of 12
 Training and development of new tech support agents
 Focused coaching and mentoring
 Multi department communication to facilitate process
improvement
 On-boarding of new supervisors
 Quality monitoring and compliance verification
06. 2013 – 01. 2014 SPRINT – BREMERTON, WA
Training Delivery Manager, Sprint
 Scheduling, observing, and evaluating classes
 Mentor and develop a team of 8 trainers
 Write and maintain curriculum
 Multi Department communication for need based change
 Proactively address knowledge gaps
 Driving SAVI learning model to training team
01.2010 – 06.2013 SPRINT – BREMERTON, WA
Trainer, Sprint
 Train classes of 12 – 44 new hires
 Curriculum design and development
 Continuing education of tenured employees
 Travel to open new sites
 Corrective Action and time card management
 Staffing agency liaison to improve ideal candidate profile
 Mentoring and developing new trainers
 Supervisory fill in as needed
05.2009 – 01.2010 SPRINT – BREMERTON, WA
Training Assistant, Sprint
 Train and mentor new hire classes ranging from 12 – 44 agents
 Lead classes through their nesting phase into production
 Subject matter expert assistance to production floor
 Communicate class needs to training leadership

2. CHRIS HILL – RESUME 2
E D U C A T I O N
08.2002 – 06.2007 WASHINGTON STATE UNIVERSITY
Communication, English Lit
 Member of the Delta Chi Fraternity
 New member trainer Spring 2005
 Dean’s list 2004 - 2006
S K I L L S
 Proficient MS Office skills
 Moderate Sharepoint Experience
 Experience in SharePoint
 Knowledge of call center KPIs and tools
 Master Trainer certification – Sprint
 Process Improvement
 Accountability focused Management
 Top notch integrity
R E F E R E N C E S
Available upon request