Mintivo is a true IT service management company with customer service at the core of everything we do. Our recommended approach to ITIL service management combines people, process and technology to create a continuous improvement plan. We partner with leading companies to be best of breed and vendor independent, we tailor modern solutions that suit your business. Skilled at the highest level in virtualisation, cyber security, cloud technologies and Microsoft products. We can support, manage and deliver projects to SME and corporate environments.

1. We inspire businesses through technology
www.mintivo.co.uk

2. Managed IT Support
Relax with our fully bespoke managed IT support
Managed IT support services… About Mintivo and our
support services
Software supportService reviews
Proudly supporting
Support
– Infrastructure hardware design & management
– Automatic monitoring of critical services
– Automatic ticket logging and resolution
– Desktop hardware design, configuration & management
– Backup hardware design, management and documentation
– Provision of support for infrastructure & desktops
– Technical Road-mapping
– Service Reviews
– 3rd party vendor management/liaison
We have a wealth of experience in the design, implementation,
management and support of infrastructure projects that touch
every aspect of business-critical computing; servers and storage,
networking and connectivity, security and software solutions.
Mintivo support services are underpinned by a comprehensive
SLA, and we review our performance against this with each client
on a regular basis.
Our engineers are trained and have experience in a significant
number of bespoke and supported software platforms, e.g. Sage.
However, the specific nature of these applications are typically
covered under support agreements from the software vendors
and therefore Mintivo provide general IT software support
and provide a ‘best endeavours’ approach using our engineers’
knowledge and experience.
Mintivo provide a comprehensive suite of reporting and review
services. Service management meetings are scheduled every 3
months. Every client benefits from an Account Manager who can be
contacted to discuss any aspect of service delivery.
Monthly statistics on service delivery are provided at every service
review meeting, covering:
- Critical alerts received
- Backup status
- Service improvement recommendations
- Number of hierarchical escalations
- Recommended future improvements to infrastructure
- Type and number of incidents per site, department and user
- Identification of reoccurring incidents
Our state-of-the-art Service Desk provides clients with access to
first class support facilities. Mintivo have adopted the ITIL service
management framework into our business, providing a consistent
approach to delivery of service, and providing our clients with
industry recognised standards.
www.mintivo.co.uk 03300 88 33 10

3. Infrastructure Management
We will take care of your infrastructure
Infrastructure services… Fast, reliable IT infrastructure…
Solid foundations for your
business growth
Managed infrastructure
Virtualisation
Solution design
Disaster recovery & business
continuity
Proudly supporting
– Infrastructure Monitoring
– Virtualisation Projects
– Infrastructure Audits
– Capacity Planning
– Infrastructure Consultancy
– Solution Design
– Performance Improvements
– Disaster Recovery and Business Continuity
Is your Infrastructure unreliable or under-performing? Or do you
need to refresh your current infrastructure? We always take a
consultative approach to understanding your business goals to
align modern technology solutions to match.
Whether you have on-premises, hybrid or cloud Infrastructure
managing key services and statistics is a difficult job, our cutting-
edge monitoring and remediation software has been fine-tuned to
keep your Infrastructure performing as it should.
We are huge fans of virtualisation and the benefits it can bring
especially around High Availability, Load Balancing and Fault
Tolerance, get in touch with us to see if Virtualisation can help
your business.
We believe that technology should enable your business to grow,
having a solid foundation in your IT Infrastructure is the key to
enabling value-add services.
Do you have a Disaster Recovery plan for your IT systems and
services? is it tested regularly? Given the high risk of Cyber threats, a
recovery of key services, files or systems is more likely than ever. We
can help create, test and execute your plan, preparation is everything.
www.mintivo.co.uk 03300 88 33 10

4. Cyber Security
Keeping your business safe from hackers
Cyber security services… Prepare your organisation against
cyber threats growth
External vulnerability scanning
Cyber security audits
Phishing emails
GDPR compliance
Proudly supporting
– External Vulnerability Scanning
– System Hardening
– Cyber Security Audits
– Social Engineering
– Phishing Emails
– GDPR Readiness
– Data Encryption
– Two Factor Authentication
Our Cyber Security consulting services cover everything
from External Vulnerability scanning to GDPR compliance
to Cyber Essentials.
Gain visibility into services your company is exposing to the
internet. Our external penetration test will highlight configuration
errors, vulnerabilities and patches on your web-facing applications
and services.
You can’t protect your network if you don’t know what to protect,
every great IT Security strategy starts with an audit to give you an
understanding of your current estate.
With over 90% of Cyber attacks starting with a phishing email,
teaching your staff what to look for is a vital part of any IT Security
strategy, our phishing email simulation.
On 25th May 2018 GDPR enforcement (with fines of up to 4% of
global turnover) comes into effect, it brings with it a change to the
way everyone records, uses and retains personal data. We work with
specialist GDPR experts to ensure you are GDPR compliant.
www.mintivo.co.uk 03300 88 33 10

5. Cloud Solutions
Access files from anywhere in the world
Cloud solutions… Why cloud?
Secure & reliable
Uptime & disaster recovery
Scalable & flexible
Cost savings
Proudly supporting
– Highly scalable
– On-demand Infrastructure
– OPEX pricing to control budgeting
– Highly available & globally redundant
– Work from anywhere
– Updates & Patches covered for you
– Highly secure
– Instantly create Test environments
– SaaS, PaaS and IaaS options
The cloud provides you with the infrastructure or applications you
need when you need it.
Need more performance or additional servers? instantly scale
up or create new. Need a full test environment for just 48 hours?
done! and you only pay for the time it was being used.
Managing servers, SANs and switches on-premises can be costly,
time-consuming and inefficient. Our cloud solutions take away the
worry of cooling, power provision and networking ensuring your
data and applications are always available and secure.
Our cloud service offering uptime is hard to beat. If you are still
unsure about running live workloads in a cloud environment then
using a cloud DR solution may be for you. Forget about tapes and
enjoy impressive RTO and RPO figures with servers and services
able to run on-demand from a cloud environment in the event
of a disaster.
Moving workloads to the cloud provides you with near unlimited
resources which are instantly scalable (down as well as up). If your
workloads peak and trough through the year the benefits of cloud
are huge.
Replacing hardware on-premises is extremely costly, moving
workloads to SaaS, PaaS or IaaS options can provide huge cost savings
as well as moving to an OPEX cost model easing budgets and allowing
for predictable spend.
www.mintivo.co.uk 03300 88 33 10

6. VoIP
A service for real-time collaboration
Our VOIP offering... Save money
Stacked full of features
Integration with other applications
Easy to manage
Proudly supporting
– Unlimited telephone numbers (all area codes)
– Call transfer, pickup and parking
– Voicemail with email alert
– Music on hold
– Free calls between extensions
– Save money on line rentals and call costs
– Remote working
VoIP calls are significantly less expensive than traditional landlines
and there is no cost for internal phone calls. VoIP systems also
mean the investment in servers and other hardware is the
responsibility of your hosting company, utilise your existing
internet connection and reduce your phone bill!
All the features you would expect to have with a traditional system
are available with a Hosted VoIP system. Features such as call
groups, hunt groups, voicemail, auto-attendant phone menus, call
transfer, music-on-hold and many many more are standard.
VoIP can be integrated with other applications such as email, web
browsers, social media and instant messenger. Typical examples
would be click-to-call on websites or CRM’s, voice call button on
an email and voicemail delivery to your inbox.
VoIP phones are very easy to install and manage. There is no need for
extra cabling or wiring work to be done, you simply plug the phone
into an internet connection and you’re off! VoIP software makes it
easy and inexpensive to add new users, and a convenient web portal
makes it easy to move, add, or change the system’s configuration.
Take advantage of non-geographic numbers and log in to your phone
anywhere in the world, make calls from your number anywhere with
an internet connection. Redirect numbers at the click of a button to
other VoIP devices, landlines or mobile phones.
www.mintivo.co.uk 03300 88 33 10

7. Connectivity
Fast, secure & reliable internet and WAN
Connectivity… Overview
Reliable and secure
Fully managed
Fast
Seamless migration
Proudly supporting
– Dedicated leased line internet
– Super-fast, business fibre broadband
– Private MPLS WAN solutions
– Ultra-low latency
– Resilient and fault tolerant
– Highly secure and scalable
– Cisco Meraki SD-WAN
– Extend your network, work from anywhere
Mintivo have access to a wide range of connectivity options,
from super-fast fibre broadband all the way up to a fully managed
MPLS network.
We carefully balance speed, resilience, fault tolerance and cost to
make sure we get the perfect solution for your business.
All of our connectivity options come with fantastic SLAs (100% up-
time guarantee on leased lines!) We use market-leading routers
and firewalls and test firewalls regularly, all as part of the service.
We don’t believe you should be the first one to know if there’s
a problem, our fully managed connections are monitored 24/7
and we regularly scan for Cyber Security issues and make sure
firewalls are configured correctly.
The internet is a key part of every business, stop settling for slow
broadband and move to a modern, fast, fibre-based business solution.
Fibre speeds of 76Mbps and dedicated, uncontended leased lines up
to 10Gbps.
Moving your internet or WAN connectivity doesn’t need to be
complicated or stressful, with installation of fibre broadband in as
little as 2 weeks (no MAC codes required) and leased lines
installation in as little as 6 weeks, we manage the whole project
from start to finish.
www.mintivo.co.uk 03300 88 33 10

8. Virtualisation
Flexible & Scalable
Virtualisation… Why should I virtualise my servers
and desktops?
Reduced costs
Highly available infrastructure
Increased flexibility and scalability
Disaster recovery & business
continuity
Proudly supporting
– Reduce capital and operating costs
– Minimise or eliminate downtime
– Provision applications and resources faster
– Increase IT productivity
– Greater agility and responsiveness
– Simplified data centre management
– Improve disaster recovery and business continuity
– Add/improve fault tolerance and high availability
Virtualisation can increase IT agility, flexibility and scalability
while creating significant cost savings. Greater workload mobility,
increased performance and availability of resources, automated
operations – they’re all benefits of virtualisation that make IT
simpler to manage and less costly to own and operate.
Gone are the days of buying a new physical server for every
application you need to run, virtualisation not only gives you the
ability to run multiple servers or desktops from the same physical
server but also gives you the ability to leverage licences in a more
cost-effective way.
Features such as High Availability, Load Balancing and Fault
Tolerance are standard with virtualisation, this means you are
no longer reliant on hardware for availability, workloads can
seamlessly be moved from one physical host to another.
Virtualisation brings with it the ability to deploy servers and desktops
with the click of a button, run multiple operating systems on one
physical machine and divide system resources between virtual
machines. Adding additional RAM, Disk or CPU can all be done with
the virtual machine running!
Replacing hardware on-premises is extremely costly, moving
workloads to SaaS, PaaS or IaaS options can provide huge cost savings
as well as moving to an OPEX cost model easing budgets and allowing
for predictable spend.
www.mintivo.co.uk 03300 88 33 10

9. Disaster Recovery
Reduce the risk to your business
Thinking about Disaster Recovery? Fast, reliable IT Infrastructure…
Solid foundations for your
business growth
Why Mintivo?
Experienced engineers
Disaster recovery strategy
Testing, testing, testing
Proudly supporting
– Machines & Hardware Fail
– Humans Make Mistakes
– Nature Is Unpredictable
– 365 Days A Year Availability
– When was the last time you tested your plan?
Having backups is great but a tested disaster recovery strategy is
essential to ensure your business can recover from the unforseen.
Don’t risk it.
That’s what Mintivo have been successfully doing for over 15
years. We delivery IT disaster recovery and businesses continuity
when unforeseen disruptions bring organisations to a standstill.
Expect the best, plan for the worst and prepare to be surprised,
is the motto Mintivo engineers live by. They have thousands of
hours of experience recovering IT systems from all types of media
and using a wide variety of technologies. They work on a daily
basis with our customers to help them test and refine their IT
Disaster Recovery plans. So that when the worst happens they
can be confident their plan will work and their business will suffer
minimal disruption.
Whether it is a fire, a flood or a ‘man-made’ disaster you CAN
mitigate the risks by having a well-planned disaster recovery strategy,
supported by a professional disaster recovery company, who will
ensure that your business is equipped with the most appropriate
technologies and skills to enable a rapid return to ‘business as usual’.
So, you have a Disaster Recovery Plan, that’s a great start, but do you
KNOW your DR plan will work? When was your plan last updated
and tested? Have you taken into account the new applications
and services your organisation has recently acquired? Have you
considered the new technologies that can make it easier to recover
from a disaster?
www.mintivo.co.uk 03300 88 33 10

10. Project Management
Delivered on time and on budget
Project Management… Mintivo believe that…
Talk to usBenefits of using Mintivo
Proudly supporting
– Virtualisation
– Desktop Rollouts
– Cabling
– Cloud Solutions
– Disaster Recovery
– Solution Design
– Infrastructure Upgrades
– Data Management
A structured approach to planning, organising, leading, and
controlling information technology projects leads to success.
Mintivo have managed many projects from Desktop rollouts to full
virtualization projects, any company investment in technology is
important, speak to Mintivo to ensure you have piece of mind that
your project will be successful.
The main advantage of using Mintivo to manage your projects is
that you know you are in experienced hands, we follow the correct
practices and by using us you will: –
– Improve your chances of achieving the desired result
– Gain a fresh perspective on your project
– Prioritise your business’ resources and ensure their efficient use
– Set the scope, schedule and budget accurately from the start
– Stay on schedule and keep costs and resources to budget
– Improve productivity and quality of work
www.mintivo.co.uk 03300 88 33 10

11. About Mintivo
And our fresh take on business technology
What makes Mintivo special... About Mintivo...
Get in touch today...Our fresh take on IT...
Proudly supporting
– Superior customer service
– Dedicated account management
– Consultative approach
– Experts in technology
– Dependable and reliable
– Using technology to enable your business
The Mintivo directors have over 60 years combined IT experience
working with small to medium enterprises. Technology is a core
part of all businesses and we understand that aligning IT to
business goals achieves success.
Mintivo is a true IT service management company with customer
service at the core of everything we do. Our recommended
approach to ITIL service management combines people, process
and technology to create a continuous improvement plan.
www.mintivo.co.uk
hello@mintivo.co.uk
Give us a call on 03300 88 33 10
We partner with leading companies to be best of breed and vendor
independent, we tailor modern solutions that suit your business.
Skilled at the highest level in virtualisation, cyber security, cloud
technologies and Microsoft products. We can support, manage and
deliver projects to SME and corporate environments.
www.mintivo.co.uk 03300 88 33 10
“We have worked with Mintivo for over 3 years. We are extremely
pleased with the support and quick response times… We wouldn’t
hesitate to recommend them”
John Williams Heating

12. Our Partners
We are proudly working with our trusted partners
Proudly supporting
www.mintivo.co.uk 03300 88 33 10
“We have worked with Mintivo for a number of years and can strongly
recommend them to you. Mintivo are my fourth emergency service!”
GreenSquare Group

13. hello@mintivo.co.uk 03300 88 33 10
Businesses breathe easy with Mintivo
Get in touch today and see how we can help your business
We inspire businesses through technology
www.mintivo.co.uk