1. CHRISTOPHER C. FLOWERS
6267 Streamside Dr | Galena, OH 43021 | 614.325.3982 | christopher.c.flowers@gmail.com
TELECOMMUNICATIONS PROFESSIONAL  ENERGY PROFESSIONAL  MANAGER/LEADER
PROFILE 
Accomplished manager with 8+ years of experience in leading technical teams, the
majority of experience in Telecommunications.
Cultivates positive relationships within the immediate team and other internal
organizations to achieve our objectives and goals.
Focus on customer experience and partnering with all resources available to
achieve success, especially on large customer solutions.
Strengths in working as a collaborative team player or leader, delivering results in
fast-paced settings, resetting priorities in an ever-changing environment, staying
calm and positive in pressure situations.
EXPERTISE 
Team Development
Process Improvement
Partnering with IT for Application Enhancements
Creating a Positive and Always-Learning Culture
Exceptional Internal and External Customer
Experience
Budget Creation and Successful Tracking
Managing High Profile Projects
Setting/Obtaining Goals for the Team/Individual
EXPERIENCE 
IGS Energy – Dublin, OH
Operations Manager (2012-2014)
PARTNERED WITH OUR IT ORGANIZATION TO CONSOLIDATE INTERNAL APPLICATIONS TO SAVE OVER $10 MILLION ANNUALLY
■ Managed a team of 15 Operations Analysts (consisting of 3 supervisors with direct reports) whose primary focus was
ensuring data integrity between IGS and the utilities in which we were active.
o This included verifying correct customer status, billing, rate and usage.
■ Worked fallout transactions/problems in 4+ different applications by identifying through SQL audits and extensive utility
knowledge. Researching problems and maintaining great utility relationships were keys to success.
■ Conducted one on one and team meetings to ensure prioritization of goals/principle objectives were being met, as well
as coaching as needed.
■ Prioritized IT ticket enhancements with our Business Analyst to obtain improved functionality across our internal
applications (very large 200+ ticket backlog to manage).
■ Performed daily morning “Stand-up” meeting with whole team to discuss current issues and items to be aware of that
could be impacting.
■ Managerial duties including budget planning, interview/staffing, semi-annual/annual reviews, training, day-to-day
problem resolution.
Verizon, Inc. – Hilliard, OH (1999-2012)
Manager, Network Implementation (July 2006 – March 2012)
ESTABLISHED VoIP TEAM IN HLLIARD OFFICE AND LED BOTH ONSHORE AND OFFSHORE ENGINEERS TO SUCCESS
■ Managed a team of 10-20 Network Engineers who provided WAN Internet services such as IP/VPN, MIDA, and VoIP to
large customers such as Allstate Insurance, Ann Taylor, & BB&T Bank.
■ Served as a primary escalation point for internal teams and/or customers to ensure the meeting of SLA’s.

2. ■ Coordinated internal/external best practice calls for large projects.
■ Instrumental in implementing processes/procedures in support of ever-changing VoIP products.
■ Partnered with IT department to deploy effective enhancements to in-house engineering applications.
■ Held quarterly one on one meetings with each engineer to discuss progress on objectives/goals for the current year.
■ Standard management administrative duties.
■ Collaborated with other Managers and Senior Engineers often to work through any problems with customer installs, and
to help learn from/prevent future mistakes.

3. CHRISTOPHER C. FLOWERS - CONTINUED
614.325.3982 | christopher.c.flowers@gmail.com
Verizon, Inc. – Hilliard, OH – Continued…
Internet Product Engineer 3 (Jan. 2001 - July 2006)
PROMOTED AND ADDED NEW RESPONSILBILTY BY HELPING TO MAKE THE HIGH-VISABILITY ALLSTATE PROJECT SUCCESSFUL
■ Continued x.25 and Frame-Relay duties.
■ Implemented IP/VPN solutions for a dedicated customer, Allstate.
■ Provisioned VPN’s using 3rd party software from SmartPipes©.
■ Configured Cisco routers, tested circuits, and kept internal Project Management team up to date.
■ Worked with Allstate’s helpdesk to facilitate customer acceptance and troubleshoot as necessary.
LAN/WAN Engineer (Nov. 1999 - Jan. 2001)
EXCELLED AND WON RECOGNITION FOR WORK IN THIS ORGANIZATION
■ Installed x.25 and Frame-Relay solutions for external customers.
■ Configured Verilinks for circuit termination at our hub and customer site.
■ Provisioned PVC’s for frame network solutions via StrataCom switches .
■ Loaded Cisco routers with configurations to support customer designs.
■ Loaded nodes for use on the x.25 network.
■ Configured modems for out of band access to all equipment.
Planning Engineer (July 1999 to Nov. 1999)
EXCELLED AT POSITION AND RECEIVED A PROMOTION AFTER 4 MONTHS
■ Created topologies for Frame-Relay and x.25 solutions.
■ Ordered circuits for customer installations.
■ Managed customer orders and insured delivery intervals were met by internal teams.
Fortis, Inc. (formerly John Alden Life Insurance/North Star Marketing): Dublin, OH
Systems Engineer (May 1996 - July 1999)
OBTAINED MY CCNA CERTIFICATION TO GAIN PROMOTION
■ Help desk role in supporting on-site users, as well as remote insurance sales offices and their LAN’s.
■ Duties included: Troubleshooting hardware and software problems with desktops, laptops, servers, printers, and all
software applications.
■ Worked various projects such as desktop/server replacement for entire offices and new application training/testing.
Purchasing and Inventory Control Specialist (March 1995 - May 1996)
PROMOTED FROM MAILROOM AFTER 5 MONTHS
■ Purchased all equipment and software licenses for all sales offices and tracked everything for auditing purposes.
■ Maintained relationships with various vendors to negotiate competitive pricing.

4. ■ Worked closely with Help Desk staff in signing out incoming equipment to be repaired and shipped out replacement
equipment.
EDUCATION 
Franklin University - Columbus, Ohio (2007)
Bachelor of Science, Business Administration with Minor in Marketing
Graduated with honors (Magna Cum Laude and a 3.82 GPA)