1. Chris Conover
chris.p.conover@gmail.com • (949) 413-1221 • 1292 Grayson Ave., St. Helena, CA 94574
Profile
Performance goal-oriented professional with a passion for craft beverage culture seeking the opportunity to
represent a premium Napa Valley brand. Performs well in a challenging environment applying skills in
personalized customer service, collaboration and consistency in sales and marketing. Offering specialization in:
Craft Beverage Industry • Customer Relationship Management • Leadership and Teamwork
Experience
Huneeus Vintners • Venture Markets Coordinator December 2014 – Present
• Maintain customer database to provide relevant, segmented list management
• Worked with Venture Markets manager on pricing, goal tracking, and invoicing for Venture Markets
• Help to maintain relationships with distributors in Venture Markets
• Create and analyze monthly reports for each state and distributor
• Research and resolve customer/member issues with detail, grace, and efficiency
• As the Direct to Consumer Operations Coordinator maintained inventory of DTC wine
• Accurately process orders/returns in customer management system and maintain customer account by keeping
latest customer information accurate and current
• Create yearly membership shipments working on repackaging schedule, product movement, and fulfillment
• Provide proactive, top quality customer service and sales support as needed
• Coordinate fulfillment of consumer vintage release offerings including assisting with production of materials,
coordination of ecommerce and POS data generation, order processing and fulfillment and reporting
The Bruery • Reserve Society Associate March 2012 – November 2014
• Serving as brand ambassador to fine beverage club members
• Applying suggestive selling techniques throughout enjoyable customer experience
• Ongoing research of related products within focused, competitive industry
• Preparation and service of gourmet food accompaniments as Provisions Server and Bartender
• Maintaining draft lines, keg systems, glassware, and other bar operations
Barnes & Nobles Booksellers • Café Manager March 2010 – January 2012
• Applied previous experience as Starbucks Coffee Store Manager
• Monitored and maintained broad inventories, adjusting based on anticipated demands
• Impacted major business decisions based on key business indicators
• Researched detail of extensive product line up
OPIS Network • Junior Partner March 2008 – November 2009
• Core team member of boutique marketing company
• Formed plans based on report analysis as Project Manager
• Devised action strategy based on findings
• Executed and maintained Sales strategy as Account Executive
Starbucks Coffee • Store Manager May 2003 – March 2010
• Monitored key business indicators to implement informed business decisions
• Hired and maintained high performance of team members
• Implemented employee programs to meet, and exceed, operational objectives
• Supported all store operations
• Directed, deployed and motivated employees to meet fluctuating operational needs
• Oversaw and developed team members
• Crafted hand-made beverages in fast paced environment
• Discovered and respond to customer needs using innate, and learned, customer service skills
• Embraced the "customer comes first" attitude and other Starbucks business philosophies
Education
2004 Coffee Master • Starbucks Coffee Master Training Program
2012 Certified Beer Server • Cicerone Certification Program
2014 Bachelor of Science in Business Administration with Marketing Emphasis
Chapman University, Orange, CA
References available