1. CHRIS ATKINS
INFORMATION TECHNOLOGY SUPPORT MANAGER/SPECIALIST/INDIVIDUAL CONTRIBUTOR
8 North Garfield Street Arlington Virginia 22201 chrisatkins.tech@yahoo.com 571-403-2041 mobile
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Chris offers 25 years of technical experience in supporting large enterprise clients. Solutions-
oriented IT Support Specialist with notable success supporting a broad range of IT initiatives
while participating in planning and implementation of information solutions in direct support of
business objectives.
 Track record of increasing responsibility in secure network design, systems analysis and
development, and full lifecycle project management.
 Demonstrated capacity to implement innovative security programs that drive awareness,
decrease exposure, and strengthen organizations.
 Hands-on experience leading all stages of system development efforts, including
requirements definition, design, installation, testing, and support.
 Outstanding leadership abilities; able to coordinate and direct all phases of project-based
efforts while managing, motivating, and leading onsite support staff.
 Adept and adhere to effective security policies and procedures, project documentation
and milestones, and technical/business specifications.
CORE COMPETENCIES: Network & Systems Security; Business Impact Analysis;
Regulatory Adherence; Data Integrity/Recovery; Disaster Recovery Planning; Contingency
Planning; Research & Development
Platforms: Microsoft Windows® operating systems from 95 on, Mac OS,
Networking: TCP/IP, Novell, IPX/SPX, SMS/SQL, Ethernet, Token Ring, VPN,
Applications: Microsoft Office System (including Microsoft Word, Microsoft Excel, Microsoft
PowerPoint®, Microsoft Access, and Microsoft Outlook®), Health Master, NutriKids, Destiny,
Board Docs, United Streaming, ID and fingerprinting apps, Lensec Security, Barracuda, and
Microsoft Training SIM's, Smart Card security with Active Identity and NetIQ Secure Login
Tools: Symantec Firewall and Ghost, McAfee/Norton Virus Protection, Sophos, Backup Exec,
Spybot, Remote Server, Remote Desktop, VNC, Bomgar and WhatsUp.

2. PROFESSIONAL EXPERIENCE
Environmental Protection Agency Contractor 2015-Present
Computer Support Analyst
Install, support, and upgrade both hardware and software for the Environmental Protection
Agency at the Washington DC and Virginia locations @17000+ users. This position requires
several security and records management training classes. This position requires the knowledge
of loading and debugging many different EPA specific tools and databases with specific
hardware and software requirements.
Incident Logic, LLC 2013-2015
Computer Support Technical Lead
Support and manage corporate LAN and WAN programs. First line of support for cloud based
“Information Visualization” www.IncidentLogic.com. Support companywide information
technology. Supports “Performance Board Group” management, employees and members and
maintains www.PerformanceBoardGroup.com website with administrator duties.
Spotsylvania County Schools 1992 – 2013
Computer Support Analyst
Support and manage LAN and WAN programs. Support enterprise efforts to identify and
evaluate all critical systems. Collaborate with external vendors to install and troubleshoot a wide
range of software applications and hardware devices. Tandberg, NEC wireless projectors, Ricoh
copiers and Lexmark MFPs, Smart devices, Weather Stations, AES Training Labs, Compass
Training Labs, DES Training Labs. Develop curricula and facilitate support training for
management and employees. Supervise daily activities of computer faults, threats, and assure
backup procedures are working. Key Contributions:
 Instrumental in supporting inventory control, modifications to inventory, and appropriate
placement of unused or outdated equipment
 Assisted with hiring employees for the Information Technology department to build
department to analyze all critical systems, developing reports to document systems
vulnerabilities, and recommending appropriate solutions.
 Created company procedures helping to install a wide variety of network related installs,
bugs, and fixes.

3. Halifax Corporation 1990 – 1992
Field Analyst
Support civilian and military personnel computer systems at Pentagon, Nav Sea, Nav Air, US
Courts, NIH and Vint Hill. Key Contributions:
 Upgrade and security checks on systems frequently
 Develop routine preventive maintenance schedule.
 Stocked onsite parts depot at various locations for immediate response.
Shreve Systems 1988 – 1990
IBM/Mac Technician
Purchased, repaired, and sold computer parts and accessories throughout the world. Key
Contributions:
 Extensive repair, burn in, and testing of equipment.
 Verified user integrity
 Assisted with the setup of new warehouse facility while supporting current users.
 Trained new personnel
Chesapeake Computer Solutions 1986-1988
Computer System Engineer/Network Developer
Provide comprehensive onsite support for IBM system 36 VAR/VAD mini and mainframe
computers. Key Contributions:
 Designed and implemented customer call-center support procedures and customer
network design strategy.
 Assisted with the creation of support depot and repair facility
 Maintained advanced training certifications for IBM dealer support.
EDUCATION AND CREDENTIALS
Bachelor of Science in Computer Networking (BSCN)
STRAYER UNIVERSITY – Washington DC.

4. Associates in Electronics (AA)
Computer Learning Center – Alexandria Va.
Northern Virginia Community College
George Mason Bachelors (MBA) program
Professional Training and Certifications
 Microsoft Certified Systems Administrator (MCSA)
 Novell (CNE)
 Word Press Class
 Hewlett Packard Laptop and Desktop Certified
 Lexmark Printer Certification
 Legacy Apple/ Mac Server, Workstation, and Printer Certified
 IBM System 36/38 Certified
 Information Security and Records Management training at EPA
 COOP,FOIA and Workplace training at EPA
 Office 365, Remedy, and Lotus Notes training at EPA