A brief overview of the Chorally SocialCRM and Monitoring platform

1. every employee, every customer,
every channel
UK
TRADE &
INVESTMENT
Innovation Awards 2014

2. Fresh, rapidly growing, proven
with enterprise clients
Rich background in data
science, enterprise applications
Italy/UK based, employs
25 professionals
Expanding to Europe and US
Chorally at a glance
Our profile Company timeline

3. Why Chorally
● Data Driven Relationship Management
● Real-time data access
● Data Enrichment
● Optimized Customer Engagement through Machine Learning
● Easy and short implementation schedules
● Identity Matching
● Enterprise Level Solution

4. Fragmentation is a major problem in customer management
Large enterprises need to engage with customers across diverse channels such as social,
email, mobile apps and more, while leveraging the value offered by public and private data
We see too many (focus on) tools
but partial customer knowledge
Our vision is simplify our Clients’
multi-channel management
allowing a customer single view
and empowering effective and
enduring customer engagement

5. Our Vision
A different vision of engagement:
every employee, every conversation, every channel
customer
interaction
customer
collaboration
customer
advocacy

6. Empower outstanding
engagement across channels
Our mission is to transform data in actionable information to
enable real "data driven" relationship management
One platform, four pillars
Mix and
enrich
Engage, co-create
and spread love
Listen, classify
and analyze
Monitor and
represent

7. First pillar: listen, classify and analyze
Key highlights
Extensive data source available*
Automatic classification
and sentiment
Multi language and multi
country (no limitations)
Analytics simplified through
visual synthesis
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(*) Twitter, Blogs, News, Forums, Facebook Pages, News/Blogs,
Pinterest, Instagram, Youtube, Google plus.

8. Second pillar: monitor and represent
Key highlights
Easily customizable widgets
and views
Rapidly adjustable and
real time feed
Natively responsive and
adaptable to any device
Quickly shareable in
“newsletter mode”
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9. Third pillar: enrichment at work
...to a customer profile
Easily customizable widgets
and views
Rapidly adjustable and
real time feeded
Natively responsive and
adaptable to any device
Quickly shareable in
“newsletter mode”
From a nickname...
Starting from User fcastro72 on twitter.
Using this list of matched sources
we achieved this result:

10. Fourth pillar: engage
Key highlights
Unique and unified Client identification
Agent permission and workflow
management easily configurable
Unified ticketing system
(with full contact history)
Answers (automatic) template fully
customizable
Integration with legacy systems
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The interaction machine

11. We simplify multichannel management
allowing a customer single view and
empowering effective customer
engagement.

12. The enterprise view

13. Fast and agile deployment
Typical deployment in 2 weeks

14. Selected Customers Strategic Partners Geo Focus
telco
travel and transportation
contact
banking
automotive
fashion