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Investigating the
Halfalogue
The Psychology of Mobile Phone Etiquette: Why it’s annoying
to overhear a mobile phone conversation

daniel.Bennett@ogilvy.com
92% believe other
people practise bad
mobile phone
etiquette
Intel (2012)

daniel.Bennett@ogilvy.com
48% admit using their
mobile phone in public
toilets
CNN (2013)

daniel.Bennett@ogilvy.com
75% admit using their
mobile phone on their
home toilet
Wtop.com (2012)

daniel.Bennett@ogilvy.com
?

?

?

Make and
take calls

Play with
Apps

Both

daniel.Bennett@ogilvy.com

Wtop.com (2012)
Make and
take calls
daniel.Bennett@ogilvy.com

Play with
Apps

Both
Wtop.com (2012)
Make and
take calls
daniel.Bennett@ogilvy.com

Play with
Apps

Both
Wtop.com (2012)
Make and
take calls
daniel.Bennett@ogilvy.com

Play with
Apps

Both
Wtop.com (2012)
6.8 million mobile phone
subscriptions globally
International Telecommunications Union (2013)

daniel.Bennett@ogilvy.com
x

daniel.Bennett@ogilvy.com
Half as much noise … but
is twice as annoying?

daniel.Bennett@ogilvy.com
1) Limited
attention
2) Make
sense of
the world

daniel.Bennett@ogilvy.com
x

daniel.Bennett@ogilvy.com
1) Limited
attention
2) Make
sense of
the world

daniel.Bennett@ogilvy.com
Need-to-listen Effect
Speaker 1: what would you like from the
supermarket?

Speaker 2: erm I dunno, maybe something
with ham and cheese?
Speaker 1: Shall we make sandwiches?

daniel.Bennett@ogilvy.com
Need-to-listen Effect
Speaker 1: what would you like from the
supermarket?
Speaker 2: ??????????????????
Speaker 1: Shall we make sandwiches?

daniel.Bennett@ogilvy.com
‘Isn’t it just noise?’

daniel.Bennett@ogilvy.com
Noise vs. Meaning

daniel.Bennett@ogilvy.com
daniel.Bennett@ogilvy.com
The Results

Theory
supported

daniel.Bennett@ogilvy.com
Mundane vs. Salacious

daniel.Bennett@ogilvy.com
The Results
Decrease
Annoyance
High Interest
Ratings

daniel.Bennett@ogilvy.com
daniel.Bennett@ogilvy.com
daniel.Bennett@ogilvy.com
The Results
Decrease
Annoyance
High Interest
Ratings

daniel.Bennett@ogilvy.com
Dan Bennett
Choice Architect
#ogilvychange

@danbenyork
daniel.bennett@ogilvy.com
Read the paper here
daniel.Bennett@ogilvy.com
Dan bennett presentation

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Dan bennett presentation

Hinweis der Redaktion

  1. ‘Boggers’Sat down + conference calls
  2. ‘Boggers’Sat down + conference calls
  3. ‘Boggers’Sat down + conference calls
  4. ‘Boggers’Sat down + conference calls
  5. ‘Boggers’Sat down + conference calls
  6. Almost as many phones as there are peopleRyan Air, Emirates, other transatlantic providersJapanese trains have banned, we have quiet coaches,
  7. Virgin trains to Manchester have installed signal boosters actually
  8. Curious to note
  9. Split attention
  10. Split attention
  11. Split attention
  12. Curious to note
  13. These are Halfalogues, not dialogues or monologuesMentally anticipate the side of the conversation you don’t hear
  14. English and Chinese
  15. We were refused permission from every single train operator in the countryAcross 2 floors of an NHS waiting room in Bury, ManchesterWe avoided anybody who was notably ill, and only found out after if patients were deaf.100’s of patients were subjected to overhearing a 1 minute call, and were then approached by a research assistant
  16. At the time of fifty shades of grey, some might say we were primed to think about what we did nextWe thought that all we’d tried so far was mundane conversations, talking about tesco’s, whereas actually not all conversations are as dullCould we actually turn this around?We tried conversations mobile and face to face which were more intriguing
  17. At the time of fifty shades of grey, some might say we were primed to think about what we did nextWe thought that all we’d tried so far was mundane conversations, talking about tesco’s, whereas actually not all conversations are as dullCould we actually turn this around?We tried conversations mobile and face to face which were more intriguing
  18. At the time of fifty shades of grey, some might say we were primed to think about what we did nextWe thought that all we’d tried so far was mundane conversations, talking about tesco’s, whereas actually not all conversations are as dullCould we actually turn this around?We tried conversations mobile and face to face which were more intriguing