Robinson & Associates

Boise, Idaho Area United States

We provide tested turn key programs to help casinos measure, manage and improve their guests experience. When guests have a great experience they not only come back more often they tell family and friends about it! We help our clients create a culture of casinos customer service excellence. Specialties: Guest Service Training, Field Research (Mystery shopping), Train the Trainer, Presentation Skills, Executive Retreat Facilitation. We recently introduced Simply Share+ to allow guests to share real time feedback with the casino before they share it with Twitter, Yelp or Facebook. Our platform also helps our clients generate more 5 star reviews on sites like Yelp, Google and TripAdvisor.