This document summarizes a mobile queue management app called Hate2Wait that helps businesses improve customer service and operational efficiency. The app uses automated notifications, reminders and confirmations to keep customers updated on wait times. It allows customers to check wait times remotely and join queues from the app. The app also features integrated CRM, feedback collection, walk-in management, marketing tools, and real-time analytics to help businesses boost customer retention and revenues.

1. We serve you so you can better serve your customers

2. Smart App
for Businesses
Hate2Wait is a SaaS based mobile based multi – utility
queue management app which bridges the gap between
your business and your customer and helps you in:
✓ Delivering Ultimate Customer Service and Delight
✓ Increasing Revenues and Customer Retention
✓ Increase Operational Efficiency
✓ Make every customer a VIP, Reduce No-shows and Turn-away’s
✓ Reduce Wait times for your customers and give them a hassle free
experience - Make sure they come back to you next time
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3. Digital Customer Book
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BEFORE
AFTER

4. Intelligent Queue Management
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Let your customers skip the wait
Make your customers feel special and valued.
Show customers that you care. No extra effort.
Enable them to join queue remotely and reach when its their
turn.
Automated Notifications, Reminders and
Confirmations (IVR, SMS, App)
Notify customers automatically when their turn is coming up.
Automated IVR confirmations.
Erase chaos, Create Delight
Engage waiting Customers and reduce the stress of waiting.
Make them stay for longer and visit again
Ease your operations
Hate2wait Kiosk app enables your customers to key-in their number
to join the queue. Automatic updating of real – time queue
position on customer app

5. Unavailability Notification Feature
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e
Notify your customers when you are not
available to avoid bad experiences
✓ One bad customer experience can make you lose customers.
✓ Now you can make sure this doesn’t happen with zero extra
effort
✓ Let your customers know about the sudden unavailability
through SMS and Notifications

6. Integrated Customer App (Android and iOS)
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Shortcut to Amazing VIP experience and
Customer Delight
✓ Enable your customers to check live waiting status on the App
✓ Enable your customers to be confidently spontaneous without
Reservation or Appointments and experience VIP delight. Erase
uncertainty and frustration
✓ Encourage walk-in’s when you are open and available
✓ In case of queue, Enable your customers to join remotely, keep them updated
about their turn automatically and save time — The ultimate customer
experience
✓ Erase chaos, frustration at reception. Create customer delight
✓ Don’t make your customers fear the wait. Keep them happy and make sure
they visit you next time too.

7. Dedicated Business IVR with Integrated CRM
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Give your business a voice
Enable customers to check live availability by dialing your
dedicated business number.
Integrated Queue
Management
Customers can save time by getting in
the line by calling on your number. Its all
automated. No Manual intervention
required
Integrated Calls CRM
Never miss even a single call. All calls
get registered in the CRM. Reach out
the these customers and boost
business
Capture Every caller’s data;
Even missed calls
Never miss even a single call. All calls
get registered in the CRM. Reach out
the these customers and boost business

8. Private Verified Customer Feedback
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Mobile based Feedback Collection
Gone are the days of asking the Customer to fill up feedback forms on paper
Now send your Feedback forms straight to customer’s mobile phone
Digital Private Feedback
Don’t let fake/unverified feedback harm your business.
Show off the verified customer feedbacks to the world as per your will
Real time response update
Get updated on the feedback response in real time
Make sure no unsatisfied customers walks out.
Detailed Feedback Analysis
Get detailed feedback analysis and past trends on the feedbacks inrealtime

9. Walk - In Management & CRM
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Create customer delight with customer recognition capability and visit based
customer history
Make the most of In-built CRM
Collect invaluable customer data for walk-in customers as well and use the loyalty
builder to boost retention and revenues.
Manage Walk-In Customers with ease
Customers receive In-built Welcome SMS, Confirmation SMS, Regret SMS, Delay
SMS and build healthy Customer relations

10. Business SkyRocket
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Boost Customer Retention and Acquire New Customers
Advanced Marketing Program
Customer Loyalty Builder
Make the most of our
state - of - the art Predictive
Intelligent Pull Notification based
on customer behaviour
Target Marketing
Push special discounts at your Lean
times and attract customers.
Targeted Push Notifications, SMS and
Social Media will help your business
reach new heights with minimum costs

11. Real Time Analytics Suite
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Interactive Dashboard
Get real time analytics and reports on
operational, customer and feedback
metrics. Download reports from dashboard
directly
Customer Trends and Insights
Stay updated with trends and customer behaviour
and make data driven business decisions

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14. Contact Us
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Wonder Peak Tech Pvt. Ltd.
244, Vipul Trade Centre, Sector 48,
Sohna Road
Gurgaon – 122018, Haryana, India
contact@wonderpeak.com