1. Chastity Root
chastityroot@gmail.com
PERSONAL PROFILE
Motivated, personable business professional with over 20 years of customer service experience. Training in
setting up small computer networks, administering IP addresses, and managing and troubleshooting computer
connectivity issues Talent for quickly mastering technology; experience with a variety design, database, and
account management software programs. Proven ability to self-manage, including in a work-at-home
environment.
SKILLS & CERTIFICATIONS
 CompTia A+
 Active Directory
 Network Security
 Biometrics
 Network Administration
 Incident Response
PROFESSIONAL EXPERIENCE
Convergys Corporation – Home Agent Organization Nov 2010 – Present
Technical Support/Customer Service Account Supervisor
 Assist agents with solving issues, answering escalated calls
 Completed training requirements for three clients
 Follow proper guidelines for call de-escalation, customer care and Equipment and Bundling procedures
 Assist customers with troubleshooting equipment, initial equipment set up, and resolving technical issues
Spirit Airlines – Ft. Lauderdale, Florida April 1999- July 2010
Flight Attendant
 Created a welcoming, safe, and comfortable environment for airline customers and provided direction to
coworkers and passengers
 Maintained compliance with all Federal Aviation Regulations and company policies and procedures.
 Increased revenue through effective marketing of onboard products
EDUCATION
Virginia College Exp. Grad Date Dec 2016
Bachelor of Science Network Management 3.6 GPA
Walter State Community College Aug 2012 – May 2013
General Studies/Computer Science 3.7 GPA
AWARDS AND CERTIFICATIONS
 Dean’s List Fall 2012, Spring 2013
 President’s List Fall 2013, Winter 2014, Spring 2014
 PTK National Honor Society
 Perfect Attendance Fall 2012, Fall 2013