Charles Watson

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Workforce optimization executive with a strong track record of delivering results for multinational organizations in multiple industries. Extensive experience in B2B, strategic business planning, workforce management, human resources, finance, resource and call allocation strategies, project management forecasting and budgeting as well as P&L management. Specialties: Workforce optimization, Contact center management, forecasting and planning, international business, strategic planning, outsourcing and offshoring, workforce management, capacity planning, business strategy, and human resources

efficiency workforce management workforce optimization labor spend call center back office productivity contact center

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Aktuellste Beliebteste SlideShares

The case for workforce optimization

Vor 8 Jahren • 668 Aufrufe

Leveraging the power of WFM to drive profitability

Vor 8 Jahren • 515 Aufrufe