Business Communication and Soft skills

1. Ms. Shalini Sharma
Assistant Prof.
University School of Business

2. “ Most Important thing in Communication
is to hear what isn’t being said”
Peter F. Drunker
“Communication is any behavior that
results in an exchange of meaning”
American Management Association
Business Communication

3. Need of the Hour (MANDATORY for every
Profession)
 Enhance Interactive Skill
 Personality Grooming
 Build Confidence
 Improve Public Speaking
 Help them to have dialogue with Peers
 Success In Future Professions
 Develop Emotional Intelligence

4. Skills
Written & Verbal
Creative thinking
Personal
Attributes
Flexibility
Motivation
Self Esteem

6.  Interactive classes
Rising Mercury :- Brilliant Performer
Fire Starters :- Average Performer
Bubbling Pluto:- Slow learner
All three categories equally involved in activities
 Technology Usage (Promoting WhatsApp
Communication)
 Article writing (Classroom Activities)
 Promoting Interpersonal Relations (Classroom
activities)
 Cross cultural Communication (Peer Learning)
 Time Management (Time bound assignments)

7.  Daily used sentences introduced as starters
 Proverbs added in conversations
 Whole class divided in groups with a Leader
 Leader ensures involvement of all
 Develop positive attitude
 Regular Intimacy with every individual
 Encourage confidence
 Involve students in GD’s & debates
 Public speaking topics
 Mock Dialogues

8.  Master the handshake
 Smile for a positive impression
 Make eye contact
 Mirror your mate
 Use gestures while talking
 Nod while listening
 Cross your arms while
talking/listening
 Look here and there while listening
 Stare
 Slouch
 Move too much
 Ignore your attire

9.  Standard stages in Conversation
a) Introductions
b) Warm ups & small Talks
c) Role plays
d) Wrap up summary
e) Extemporaneous Speaking
 Public speaking
 Promote Debates & Declamations
 Exposure for business writing

10.  Know your audience
 Be courteous
 Use positive non-verbal cues (smile, eye contact, nod,
thumbs up)
 Avoid fillers
 No clichés
 Rehearse

11.  Backbone of personal & professional life.
 Builds mannerisms & etiquettes
 Enhances individual’s employability Skills
 Improves interpersonal relations
 Boost confidence & morale of an individual
 Complete changed outlook (Personality Grooming)

12. Thank
You