1. CHAMPIONSWAY/PERFECT
MIND
Orientation

2. Who am I ?
 Nima Jazbi
 Director of Customer Service
 Been with Company for 5 years

3. How did it Start ?
 Company Started in 1998
 The Company was started by Master Farid Dordar
 Farid Dordar is a 4 time world Champion in Kickboxing
 He owns a Martial Art School in Vancouver, Canada for 20 years
 Developed simple application to help with redundant tasks
 Interest from other colleagues in the industry which resulted
expansion and investment on the application.
 Birth of ChampionsWay and the First application called “MAS”

4. Products over years
 MAS
 Myoffice
 Billing Direct
 PerfectMIND – Smart Client (Aka. PM1, PM Desktop)
 PerfectMIND – Browser (Aka. PM2, PMB)

5. Industries
 Martial Arts
 Yoga
 Fitness, Dance & others..

6. What's going on Here ?
 ChampionsWay currently has 2 locations. Our main location is located
in Vancouver, BC which is our HQ and the secondary location is
located in New Jersey, USA
 In our HQ department we have the following departments
 Development
 QA
 Product Managers
 Development
 Marketing
 Sales
 Inside Sales
 Outside Sales
 Website/Design
 Support
 Level 1
 Level 2
 Level 3
 Customer Success

7. Support Department
 Responsibilities
 Email
 Chat
 Lounge/Social Media Channels
 Calls *

8. Support Structure

9. Training Plan

10. Today

11. Questions ?