This document contains the resume of Mengu Chaitanya. It summarizes his work experience as a System Engineer working with Citrix/Windows environments at Techmahindra, Hyderabad for over 2 years. It also lists his educational qualifications including a B.Tech in Computer Science and Engineering. His technical expertise includes administration and support of Citrix XenApp, XenDesktop and Windows servers. He has experience managing large Citrix environments with over 400 servers and 5000 concurrent users.

1. Mengu Chaitanya Email:Chaitanyasiva89@gmail.com
Mobile: +9963857755
Objective:
To hold responsible & challenging job having informal and energetic organization where
ideas initiatives and performance shape the profile of which we are and form the essence
of what we endeavor to be the best in the IT environment.
Work Scan:
 Working as a System Engineer on Citrix/Windows Domain in Techmahindra,
Hyderabad from April 29th 2014 till Present.
Work Experience:
.
 2+ years Experience on Citrix/Windows.
 Involved in Bison Application Go live Project at customer Location for 1 month.
 Involved in XD 7.8 Go live Support for 1 month
EDUATION/ACADEMIC DETAILS:
Degree/Class University/College
Percentag
e
Year
B.Tech (Computer
Science Engineering)
Sri sai aditya institute of
science and technology,
surampalem,east Godavari
district.
71 .85% 2010-2013
Diploma In computers
State board of Technical
Education and training
78.8% 2006-2009
Secondary School
Certificate
Board Of Secondary Education 70.0% 2005-2006
TECHNICAL EXPERTISE:
 Understanding on Farms, Zones, Server load, Load Balancing and Load
evaluators.
 Good Exposure on Appsense User profile Management
 Devising and implementing a proactive monitoring strategy for Citrix
environment.
 Administration of Citrix XenApp 6.5 Sound Knowledge on Access Management
console and XenApp Advanced ConfigurationTool.

2.  Good Expertise on Xendesktop 5.6 and Xendesktop7.8 , delivering the VDI
machines Via Machine creation service.
 Experience on migration, supporting and administering of Citrix (XA 5, 6.5).
 Involve in Cycle of Citrix Xenapp 6.5 Support, Planning, Implementation, and
testing.
 XA server remediation’s and installing the application bundles on the servers
 Managing Windows server 2003 and 2008 R2.
 Windows 2012 upgrade.
 DHCP, AD user and Group Management..
 Server Commission and Decommission as per Client (Cummins) Standard.
 Application deployment and managing 3 production farms (UK, US, SGN) 600+
Citrix applications with 250 Citrix Servers.
 Citrix Printer Management through Universal Print Technology.
 Installation and Configuration of Citrix 4.5, Xenapp 6.5.
 Having technical Knowledge in managing AD, Datacenters, and Application.
 End User support for troubleshooting their problems
 Working with Incident Management, Change Management.
 Good knowledge on creating new VM’s.
 Applying Citrix Patches and Security updates in Citrix Environment.
 Good work ethics with excellent communication and interpersonal skills.
 ITIL V3 Certified (Foundation Certificate in IT Service Management)
 Knowledge on XenDesktop 7.5, Appsense suite.
 Creation of Machine Catalogs and troubleshooting issues on XenDesktop.
 Knowledge on Provisioning services and Machine creation services.
 Knowledge on Image delivery process through Machine creation process.
Detail Work Experience
Organization: Techmahindra, Hyderabad.
Designation: System Engineer
Duration: April 29th to Present
Domain: Windows/Citrix Admin
Project: GSK
Brief Description: GSK is science-led healthcare company operating in three main areas
– Pharmaceuticals and Vaccines and Consumer Healthcare with R&D centers in the UK,
USA, Spain, Belgium and China. GSK manufactures billions of products to high quality
standards and supply them to more than 150 countries worldwide.

3. Project : GSK: Citrix/Windows
 Supporting Xendesktop 5.6, 7.8 XenApp 6.5 and XenApp 5, XenApp 4.5 Citrix
Farm.
 Managing Citrix Servers on Windows 2003 and 2008.
 Monitoring the XA Servers daily Bases and sending the health report across the team
 Server Remediation and installing the Application bundles based on Server owner
requirements.
 Incident Management and End User Support for UK and US.
 Troubleshooting Lync, Outlook issues hosted on Citrix Servers on daily basis.
 SPOC for resolving backlog tickets coordinating with the user/Client.
 Providing RCA for the Critical issues and working till the closure.
 In Process of migrating Windows 2008 to windows 2012 and install Citrix on the
servers.
Accountabilities
 Providing Administration support to worldwide GSK Citrix infrastructure with
more than 400+ Citrix servers in 2 major datacenters. 5000+ concurrent users
with 3 Production farm (US, UK ) Servers including Xenapp 4.5,5, 6.5, Web
interface 5.4, License sever.
 Expertise with Remote Management Tools like RDP and offering Remote
assistance.
 Deploying Virtual and Physical 2003, 2008 R2 servers. Citrix as well as Windows
(P2V and V2V).
 Providing application access to users through citrix.
 Having Technical knowledge in maintaining Active Directory, Data Center, and
Applications.
 Decommissioning of applications as well as servers with proper documentation as
per Cummins standards
 Responsible for troubleshooting day to day issues related Citrix servers and
monitoring more than 600+ applications published on them.
 Involved in migrating presentation server 4.5 to XenApp 6.5.
 Started installation of XenApp 6.5 on 2008 R2 servers.
 Working with Application owner to test and setup application in new Xenapp 6.5
environment with 2008 64 bit R2.
 Provide reports to manager and client through Citrix report manger
 Check application load and provide least loaded servers for new application setup.
 Responsible for Route Cause Analysis on server performance, Profile and printer
issues.

4.  Accountable for maintaining service level agreement over 90% and customer
satisfaction over 95%.
 Monitoring Servers and troubleshooting User/application issues.
 Applying Monthly Citrix Patches and Security updates in Citrix Environment
 Configuration changes on the Citrix applications as per the instructions from
application team.
 SPOC for managing process within team and attending CAB meeting every week
for Client approvals.
 Raising Emergency and normal changes on Pandora and following up with
Clients for approval and driving till the closure.
 Prepared Technical/Process level documents and shared with the team.
 Star Performer for consecutive two weeks in delivering excellent Service to the
Customer.
Software/ Hardware Summary
 BMC Remedy Action Request System v7.5
 SMARTS
 Outlook
 Pandora Change management tool
 Chameleon Change management tool
VMware
 Deploying the Virtual Machines using the predefined templates for windows
Operating System
 P2V and V2V conversions by using VMware Converter
 Storage Vmotion , Snapshots, Template creation.
 Troubleshooting user issues from Vcenter.