1. Argonne Windows 7 Migration Project 2013
June 21st, 2013
Argonne National Laboratory
2013 PC Refresh Project Close Out
2. Argonne Windows 7 Migration Project 2013
Staff of 3 Kemtah Resources
• Chad Karkos - Project Lead
• Pete Felonk - Technician
• Imran Mohuiddin – Technician
Greg Podoba – Project Manager
– Chris Waterman – Desktop Support Technician
– Denice DiGiacomo--Desktop Support
– Other CIS members assisted with specialized software installations
when needed
Karl Schmidt – Section Lead, Windows Infrastructure
– Matt Knor—IT solutions associate
– Chris Coglianese—Computer System Solutions Architect
3. Argonne Windows 7 Migration Project 2013
Communication invite sent to user needs to be rearranged to have “You must be present for the delivery and
installation of your new computer” in the 1st paragraph
This did help users understand they needed to be
present and improved communication and attendance
2nd communication may need to be revisited as it
received largely mediocre satisfaction ratings
A centralized location for media and installation instructions would help streamline the installation of legacy
software
We have added to the unique software list on
SharePoint
Information should be assigned to a central location
where it could be updated and maintained for accuracy
Pre-migration/strategy meeting should be held with division contacts and SME prior to start of deployments.
This assists with mitigation of any risks associated with culture, legacy software, hardware, and peripherals.
This was performed with limited success. SMEs
knowledge was largely tribal and not always complete
Include multiple divisions in pilot program. Enhance
recording of instructions for unique applications
4. Argonne Windows 7 Migration Project 2013
Early on users had various RDP problems
TDC users were in the process of moving locations
Energy Hub conference took place W/E 2-9 and had an impact on scheduling and
user availability in the weeks prior, during and after.
CEP had many part time employees that also made scheduling a challenge
NWM and ESQ employees move around quite a bit and property reps made many
last minute changes
Robot arm printers in CEP were encountered and took extra time to configure
properly
Dosimetery PCs were excluded from refresh due to special configuration
requirement for their instrumentation
Several weather events cause employees to cancel last minute on a few occasions
Some software collections with task sequences had to be installed manually
– Adobe Acrobat Pro/Standard, Entrust
Legacy printers in OCF
ADP had no instructions and we could not get support from vendor
Trusted sites issue had to be corrected for access to MBfinacial.com (OCF)
Presidential visit on 3-15 had a major impact on site/ user availability
Could not image for 3 days W/E 5-18
5. Argonne Windows 7 Migration Project 2013
Achieved stated goal of exceeding previous projects CSAT rating
Worked with Infrastructure to advance their tools:
– USMT
– SCCM
– OSD
Spent additional time when we encountered unique equipment or software
to ensure users were transitioned successfully
– Lock shop
– Joseph Kirts
– Print shop
– Robot arm printers
Highly cooperative atmosphere between Kemtah, ANL service desk and
management team
Imran Mohiuddin created new installation instructions for ADP application
used by OCF
Pete Felonk was a standout with regards to customer service
We went back and installed new printers for users impacted by loss of
legacy parallel machines
Matured reporting metrics in cooperation with Argonne management
6. Argonne Windows 7 Migration Project 2013
330 total machines migrated lab wide
– Completed on 6-5-13
– Primarily Legacy equipment running Windows XP
– Secondary, Kiosk, and Windows 7 PCs were pulled in at the end
– Total machines migrated by Kemtah is now 810 lab wide
Delivered a high level of customer service
– Exceeded previous project’s CSAT%
Revamped Deployment Checklist
Performed Burn in process and upgraded BIOS
– Identified 6 failures that were fixed before deployment
– All failure happened after BIOS upgrade (appendix)
Migrated many unique applications across several divisions
– ADP, ProComm, ReportSmith are just a few of the 26 encountered
– Documented and revised instructions where necessary
Worked with Argonne Infrastructure team to advance their tools
– USMT
– SCCM
– OSD
Conducted a Bi-weekly Windows7/ Office 2010 class
– 4 total users attended
• Desk side tutorial is highly effective
• Most people have Windows 7/Office 2010 exposure
7. Argonne Windows 7 Migration Project 2013
– Kick-off on 1/14/13
– 10% complete (33 machines) on 2/6/13
– 15% complete (50 machines) on 2/12/13
– 30% complete (99 machines) on 3/1/13
– 45% complete (149 machines) on 3/21/13
– 60% complete (198 machines) on 4/12/13
– 75% complete (248machines) on 5/1/13
– 90% complete (297machines) on 5/16/13
– 100% complete (330 machines) on 6/5/13
– Project complete (Post-Mortem Presentation)
14. Argonne Windows 7 Migration Project 2013
1st Shipment Hardware Failures
CSI TAG# FAILURE
RESOLUTION
CSI348375
8Y8CPW1 Will not turn on after BIOS update Dell replaced MOBO
CSI348387
8WW9PW1 Will not turn on after BIOS update Dell replaced MOBO
CSI348413
8WBCPW1 Will not turn on after BIOS update Dell replaced MOBO
CSI0348427 8XZ9PW1 Will not turn on after BIOS update Dell replaced MOBO
CSI0348430
8YBDPW1 Will not turn on after BIOS update Dell replaced MOBO
CSI0348431 8WTCPW1 Will not turn on after BIOS update Dell replaced MOBO
CSI348454 8WTDPW1 Hard Drive False positive Chris ran test again and it passed
