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Introduction to GMB
Google My Business
Ryan Joos
Vulpine Marketing
@ryanjoos
Meet Ryan
Google My Business
(GMB)
Vulpine Marketing
@ryanjoos
What is GMB?
Vulpine Marketing
@ryanjoos
What is GMB?
Google My Business is Google’s business listing
platform and dashboard. Comparable to Yelp.
Formerly known as Google Local and Google
Places
Vulpine Marketing
@ryanjoos
What is GMB?
Google My Business is Google’s business listing
platform and dashboard. Comparable to Yelp.
Formerly known as Google Local and Google
Places
business.google.com
What does GMB do?
Vulpine Marketing
@ryanjoos
What does GMB do?
● Provides quick business info for users
○ Address
○ Business hours
○ Contact info
● Simplifies business comparison process
○ Reviews
○ Location
○ Price range
○ Menu
Vulpine Marketing
@ryanjoos
Knowledge Graph
Generally comes up when a user does a
branded search example:
Tandoori Oven Idaho Falls
Gives users access to the quick info
● Address
● Phone number
● Business hours
● Website
● Reviews
● Photos
● Menu (or order delivery)
Vulpine Marketing
@ryanjoos
Local Pack
Shows results in or around a particular
location. Generally shows multiple
options for comparison.Example:
Indian food Idaho Falls
● Map with pins
● Business info
○ Business name
○ Business type
○ Hours of operation
● Reviews
Vulpine Marketing
@ryanjoos
Google Maps
Generally used for deeper comparison
(more options). Example:
Mexican food Idaho Falls
● Map with pins (location)
● Business info
○ Business name
○ Business type
○ Phone number
○ Hours of operation
● Reviews
Vulpine Marketing
@ryanjoos
Challenge:
Try selecting a place to eat without
using GMB (or Yelp)
Vulpine Marketing
@ryanjoos
Why does it matter?
Vulpine Marketing
@ryanjoos
Be Found
Vulpine Marketing
@ryanjoos
Site visitors from state were down
Be Compared
Vulpine Marketing
@ryanjoos
Photo views
Read reviews
Be Chosen
Vulpine Marketing
@ryanjoos
60-75% of first time caller never coming
to the website
How can I use GMB?
Vulpine Marketing
@ryanjoos
What is GMB?
Google My Business is Google’s business listing
platform and dashboard. Comparable to Yelp.
Formerly known as Google Local and Google
Places
business.google.com
business.google.com
business.google.com
business.google.com
business.google.com
What are some of the GMB features?
Vulpine Marketing
@ryanjoos
business.google.com
Business info, contact info, service
area, business times, etc.
Info
Vulpine Marketing
@ryanjoos
Business info, contact info, service
area, business times, etc.
Info
These can be
super important
Vulpine Marketing
@ryanjoos
How customers search for
your business, what words
they use to find you, how
many calls, visits to your
website and much more
Insights
Vulpine Marketing
@ryanjoos
How customers search for
your business, what words
they use to find you, how
many calls, visits to your
website and much more
Insights
Vulpine Marketing
@ryanjoos
How customers search for
your business, what words
they use to find you, how
many calls, visits to your
website and much more
Insights
Vulpine Marketing
@ryanjoos
How customers search for
your business, what words
they use to find you, how
many calls, visits to your
website and much more
Insights
Vulpine Marketing
@ryanjoos
View and respond to
your reviews
Reviews
Vulpine Marketing
@ryanjoos
View and respond to
your reviews
Reviews
Vulpine Marketing
@ryanjoos
● Show your work
● Your storefront
● Your office (business interior)
● Your staff
Photos
Vulpine Marketing
@ryanjoos
Brief company updates, promotions, events,
product promotions etc.
Google Posts
Go into greater detail into the
services you offer.
Example:
Search Engine Optimization (SEO)
as a service under Marketing
Agency
Services
Showcase your products
Products
Websites
Free website options
Questions? Reach out!
Vulpine Marketing
@ryanjoos

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Introduction to Google My Business - Ryan Joos - Expert Session