2. The Transition to
Nearshore

3. How does one transition to nearshore?
Once the opportunities and benefits have been understood and the decision
made, where do we start?
 Identify your nearshoring country of choice .
It's important to visit contact centre facilities, observe the teams and talk to them
personally.
The following are some guidelines to begin the process internally before scouting
potential outsourcers:
 Who does what? -Decide upon roles & responsibilities.
 How do we get feedback? How often will reporting take place?
 How will we know what our clients are asking for and how they feel about the
services?
 How will we make sure we're adhering to quality performance levels previously
provided (or aiming for)?
 How much can we afford to pay for the service to keep operations viable?
Once you have answered these questions internally you are ready to confidently
contact outsourcing companies.
The Transition to Nearshore