Olivier Serrat

knowledge management learning knowledge management leadership creativity internet evaluation innovation organizations culture environment complexity context communication learning organizations performance change collaboration audiences values motivation behavior monitoring feedback asia economy information strategy organizational change organization storytelling communities of practice results organizational learning business ethics capacity decision making emotional intelligence purpose agenda trust critical thinking partnerships education technology experience efficiency dissemination engagement conflict climate change community governance ideas power strategy development human resource management assumptions poverty problem solving operations communications accountability awareness principles global integrity digital financing pacific opportunity identity planning sustainability advocacy commitment sense-making competence hierarchy business models natural resources knowledge management tools action learning appreciative inquiry lateral thinking vulnerability training lessons outcomes impact practice media information technology metagovernance human rights governments perspective future digitization applications basin management livelihoods empathy design membership energy resources effective questioning cambodia ict civil society value people surveys strategic planning process potential reflection groupthink teams retreats facilitators vision individual learning knowledge sharing influence policy organizational culture development exit interviews critical incident technique rewards management techniques networks collaboration mechanisms questionnaires conservation authority indicators knowledge harvesting information and communication technologies readers workplace learning logic models human development inequality social capital policies institutions tonle sap assets effectiveness bureaucracy development effectiveness monitoring and evaluation plain english knowledge assets organizational performance complexity leadership theory sdgs globalization social justice critical psychology decision-making groups millennium development goals infrastructure capability millennials ecosystems stories meaning responsibility incentives products goal corporate participants goals listening digital strategy virtual talent rural development social learners ability research growth adb milestones change management structure functions norms rules mandate domain data relationships reasoning society content outputs outcome knowledge capture and storage knowledge sharing and learning metrics criteria concepts risks dissent inquiry managers coaching personality mentoring most significant change imagination insight narrative powerful questions peer assists after-action reviews reframing matrix motive means transparency mutuality problems debate meetings decisions questioning evidence five whys bias psychological safety social media learning histories good practice tacit knowledge satisfaction function explicit knowledge reporting design thinking futures scenario building mindsets scenario planning perspectives value cycles entrepreneurship activities cause-and-effect health philippines employment interviews empowerment failure results chain human capital brainstorming shocks trends seasonality questions channels multimedia face-to-face links instruction managing for results information and communication technology competencies measuring performance understanding action learning before during after core knowledge activities terms of reference displacement human mobility capital relocation anthropocene nusantara jakarta indonésia environmental migration complexity leadership water resources management population growth irrigation sustainable development chad themes poetry mesopotamia immortality iliad homer heroes gilgamesh epic classics booker achilles workforce vuca disruption digitalization scholarly research organization theory organizational leadership leader development business psychology nike labor global compact factories cultural intelligence controversy communication on progress corporate citizenship bluewashing well-being racism race pinatubo oppression minority populations marginalization indigenous peoples exploitation domination aeta self-development multifactor authentication mlq leadership development whistle-blowing social responsibility moral standards health and safety films environmental pollution erin brockovich truth servant-leadership gandhi altruism virtual teams systems thinking interactive planning idealized design general electric reputation ethisphere dell inc. compliance citizenship team-building status psychodynamic feminism product management product development organizational behavior managing teams managing conflict interdepartmental relations group dynamics designing teams recommendations resistance process consultation independence causal models mission diagnosis adhocracy coordination arrangements alignment united states prisons inmates editorial dementia article alzheimer's olivier serrat socialization individuals diversity ecosystem mountains hindu kush himalayan climate findings clients icimod money harmonization mdgs escap mdbs finance broadband connectivity ict4dev ict4d ictd industry framework facilitation capital investment mechanism protocols induction experimentation needs customers abduction deduction ideation patterns prototypes social networks tacit processes methodology audits auditing maps inventories business plans flows explicit innovators renewal gurus rationalization inertia creative incrementalism innovating disempowerment vocabulary personnel human statements attitude morality guidance social reminiscence private reminiscence narrative techniques reminiscing organizational development memory harvesting knowledge remembering freedom model intellect expertise encouragement leadership styles foresight conceptualization healing persuasion dispersed leadership campaigning food cities forests consumption habitat colleges videos motives animations universities schools teaching frames perceptions matrix interpretations reality reframing deliberation corporate governance forgiveness compassion moral intelligence moral courage character mindfulness corporate reputation motivators demotivators performance indicators smart indicators professional standards fairness accomplishments attribution moral codes innovative access collections authentication emergence cooperation conversation libraries library ethnographic librarian business model innovation customer value proposition delivery channels competitive advantage theory of the business services logic differentiation innovations creative destruction conferences reactions presenters success involvement evaluations conventions seminars forums discussion issues dialogue solutions skills supporting empathizing focus mobile applications international development internet of things stakeholder engagement business processes e-government best practices open data digital culture debriefings learning while doing lessons learned after-action retrospects learning after doing reviews behavior; change; critical thinking; effective que cross-functional teams information and communications technologies affective classrooms situated outdoor field trips children informal students experiential cognitive regulation eq social skills iq emotions psychology stress agreements ecolabels pollution global warming population trade standards transboundary degradation liberalization collective memory poverty reduction history environmental sustainability brundtland human needs future generations control project administration logical framework analysis inputs measures most admired knowledge enterprises knowledge taxonomy networks of practice learning alliances knowledge management maturity knowledge management action plan benchmarking organizational design knowledge strategies quality standards oecd outcome mapping logical framework experiential learning strategic practice social neuroscience carrots change fatigue sticks performance measurement linear thinking social psychology command and control situation challenge readiness ecology resilient organizations fragility organizational resilience critical incidents filters information overload electronic mail signal-to-noise ratios attention association connections mind maps integrating note taking analyzing linearity working environment engagement gap employee motivation barriers productivity employee participation personnel management job satisfaction disengagement employee potential employee attitudes success factors managing knowledge beliefs humans polity value systems culture theory cultural studies laos vietnam relevance people's republic of china capacity development councils chairpersons negotiations committees minutes briefings advisory meetings time management development outcomes capitalization connection project cycle citizens participation anticorruption knowledge products return investing mapping knowledge knowledge services investments intellectual capital top talent clevers organizational effectiveness organization design consequences implications analysis judgment hypotheses conclusions intelligence hindsight sensemaking scenarios cognitive barriers premortem technique postmortems common ground future search stakeholders action planning futurizing futures studies whole system uncertainty roles choices free will decentralization bounded rationality decision-making styles decision cycle alternatives decision rights decision environment cognitive bias staffing recruiting politicians bosses promotion sense making recreation emotion messages rich pictures journaling learning loops effective questions devil's advocate red zone learning environment jazz collaborative learning radical collaboration green zone learning strategy interorganizational relationships compromise alliances shared purpose knowledge creation receptivity competition challenges opportunities presentations follow-up discussions collective learning declarations learning charters political economy national health service web search engine google meta element mekong social network social network analysis funding agendas aid assistance exclusion cognition failure analysis success in business embracing failure learning processes openness business failures risk-taking failing forward knowledge activities staff profile pages learning organization triple-loop learning knowledge work talent management knowledge economy employee relations appreciation teamwork conflict resolution managing by wandering around good practices managing by walking around hybridization hierarchies brokers flexibility networked organizations markets forms of organization machine organizations brokering tacit knowledge capture mutual learning exercises readable writing readability formulas style checkers jargon guidelines rule of 15 social innovation management innovation knowledge behaviors laws karl marx marxist chain of explanation aid effectiveness environmental protection agents causes driving forces key factors strategic decisions showcasing knowledge one pagers operations evaluation intellectual assets learning cycles absorptive capacity knowledge transfer generative learning competences theory of change preconditions interventions external context pathways of change results frameworks prices malaysia reforms policy responses lao peoples' democratic republic republic of korea indonesia family planning human cost asian crisis multiple intelligences inference explanation interpretation explicitation interviews performance records exploration learning interventions focus groups critical knowledge animation after-action reviews and retrospects aptitudes organizational problem solving observation network mapping network theory root cause analysis cause and effect natural capital financial capital livelihood strategies capabilities physical capital practical creativity publishing e-marketing library and records resources learning and development web development knowledge generation and sharing job descriptions duties and responsibilities knowledge components knowledge management work plans rural livelihoods human social natural physical financial capital livelihood approaches discover dream design deliver branding tools for communication communication strategy print broadcast behavioral change knowledge and power keywords meta data titles descriptions document accessibility social roles learning objectives interaction e-learning learning outcomes character-based simulation script flash animations codification project environments personalization practice groups organizational forms project settings project management project-based organizations business as usual influential evaluations self-evaluation credibility learning lessons independent evaluation learning capabilities learning for peace fragile states peacebuilding fragile situations state-building knowledge solutions reflective practice knowledge management and learning users outreach research findings target groups uptake posting dissemination tools and approaches five competencies framework taxonomy strategy 2020 key result areas knowledge management results framework work planning working arrangements staff profiles feedback mechanisms value-to-cost ratios balanced scorecard