What did visitors from Sweden learn by visiting Eindhoven, its CityLab and the LivingLab Stratumseind 2.0? This report gives you an iimpression

1. answer the question: can we make this
happen?, ImpactLabs answer the
question: how do people want to use this,
what is the desired impact? ScaleLabs
should answer the question: how do we
get it financially sustainable into the
market?
ATOS (Jan-Joost van Kan) gave their
perspective on Privacy by Design
strategies & interface development
towards a future of MyCity as an event
that never stops.
What is it Smart Cities are being
developed for? What’s the purpose of
Smart City innovations? Michiel Oomen
(municipality of Eindhoven) gave his
answer: for a municipality to help people
become more happy and healthy. He
detailed the journey so far on the quest of
the real estate department to optimize its
portfolio for exactly that purpose.
Finn Vossen (Brink Group) detailed the
thinking in a real estate consultancy on
how to facilitate decision making in
municipalities based on IoT data.
Deniz Tuzcuoglu (Eindhoven University of
Technology) described how important it is
to focus on users at three levels: as users
of a smart building, as inhabitants of a
smart district and as citizens in a country
focused on Health & Happiness.
Report SKL Eindhoven Study Trip
Smart City efforts in Eindhoven: technology & purpose!
The programme addressed two
questions:
1) what can we share from a
technological perspective?
2) what is the perspective in Eindhoven
on the longer term purpose of the
Smart City?
The technological content was given
by 3 speakers: Tinus Kanters (Founder of
the CityLab Eindhoven), Rick Schager
(Smart City architect of the
municipality of Eindhoven) and Jan-
Joost van Kan (ATOS).
Tinus Kanters gave an overview of the
development of an IoT Living Lab for
Safety & Security. He detailed that the
original microphones were intended to
make life easier for code enforcement.
Whereas the current ambition is to use
them, in combination with analysis of
movement patterns, to try to get police
officers to an incident earlier to save
lives.
Rick Schager xplained how important
‘architecture’ was and how Eindhoven
contributes to upscaling efforts (like
SynchroniCity). One of the challenges
for a Smart City is the question: how to
engage citizens? In his opinion, to
make that happen, Living Labs need to
be complemented with ImpactLabs
and ScaleLabs. Whereas Living Labs
“Det var faktiskt en av de
bästa och mest relevanta
studieresor jag har varit på
någonsin!”
Claus Popp Larsen, RISE
“Please pass on my
regards and big thank you
to everyone involved in
hosting us. Great
hospitality indeed!
Bo Baudin,
Sveriges Kommuner och
Landsting
Everybody in the joint session @CityLab Eindhoven
What was learned?
• The helpful information gave
a good starting point in an
internal dialogue about our
implementation strategy
regarding Smart City
• My biggest lesson learned is
to do! Try out new things!
Start building you digital twin
and see if it works out or not.
How can we get sensors
and visualize it? If no one
starts doing things and just sit
around waiting for someone
else, nothing will happen.
• It is important that all
partners in society work
together to create a smart
society
• Working on smart solutions,
we should unite as friends
within Europe,
understanding that we have
backup from government(s)
2019 ● Report SKL Eindhoven Study Trip ● ceesjan@venturespring.biz

2. Which solutions can you use?
• Do you use reference
architectures? Are they
related to BIM models
and/or Geo data?
• Do you have common info
models?
• How is data exchange
arranged?
• How do you make good
organizational decisions as a
municipality?
• How do you scale up in the
city?
• What are pathways to full
digital transition?
• Innovation Hub? What’s
that?
• How do we go from IoT to
Smart City to Health and
socially meaningful
applications?
What did participants want to learn?
At www.smartcitystarterkit.com you will find 5 years of Living Lab
experience packaged in a freely available downloadable
combination of policies, research paper and software.
• Where does CityLab
Eindhoven come from?
• Where is it heading to?
• What have been failures?
• What are lessons learned?
• What’s your best advice?
• Give me hands-on stuff!
• How have you connected
nationally and for
collaboration?
• How does it help
municipalities from a real
estate perspective?
• What are the short and long
term capabilities of
technological data?
• Are solutions available?
From Eindhoven, a number of solutions are shared
and can be made available.
1. The software created at Living Lab Stratumseind
2.0 is available on the Internet as a Smart City
StarterK!t. It also contains the original report by
Mol and Khan and their advice to the Strategy
Department of the municipality of Eindhoven
and all related original policies. This is an ‘as-is,
non-commercial’ package. Support can be
provided by ATOS.
2. Living Lab Stratumseind has collaborated with
ViNotion and Sorama, as well as with Axis (from
Sweden). They have concrete products that can
be purchased.
3. In the course of its development, Living Lab
Stratumseind has dealt with the GDPR. It may be
interesting to dive into the approach taken and
to test that (compliant) approach with the
Swedish authority.
4. In Eindhoven, we have found it is useful for
municipalities to use the ‘4 tier’-model as a way
to understand the different phases of the Smart
City development and to staff personnel
accordingly. It doesn’t make sense to start
developing applications with citizens, when the
connectivity is not in order and when no provision
has been made to create a ‘data lake’.
2019 ● Report SKL Eindhoven Study Trip ● ceesjan@venturespring.biz
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3. which you can share with others. It’s
not only about ‘open source
software’, it’s also important to work
from and with a shared ‘reference
architecture’.
➔ Europe advocated FIWARE. Its
reference architecture was the
most advanced we could find
in 2015. Now, it makes more
sense to look at Large Scale
Pilot Projects like SynchroniCity
Smart City & IoT developments are
not instantaneous: they require
technology to mature, software to
be created, interfaces to be
shared. Meaning: it may take some
time before you can really do
something for citizens as end-users.
➔ Involve them earlier through
hackatons! Help them join this
digital revolution!
Which mistakes can you avoid? And how?
A short biography of a Living Lab
Philips was one of the first multinationals to
engage with Cisco to build a worldwide
Internet infrastructure. Philips needed that
Intranet to send designs for Integrated
Circuits from the research lab in Eindhoven
to the Taiwanese Semiconductors
Manufacturing Company (TSMC).
The team of CityLab Eindhoven believes
that IoT and Smart City developments are
not the 1st digital revolution. Internet is now
merely reaching our everyday environment.
Because of that, we believe we can re-use
instruments from previous digital revolutions:
4 tier model, strategic architecture & re-
usable modules and roadmapping.
Something as big as a transition to
Smart City (or even Smart Society)
requires learning-by-doing: you
have to just get on with it.
➔ You will make mistakes, which is
what learning is all about
At the start, it is likely that you will
listen to suppliers who tell you they
have ‘The Solution’. You won’t be
able to determine if they are telling
the truth.
➔ In Eindhoven, we also initially
worked with a supplier who said
their solution was ‘open source’.
Yet we ended up in a vendor
lock-in anyway. The ‘up-side’ of
that, was that we rapidly
learned how important Open
Source really is.
Like in all previous digital revolutions,
it’s important to find an approach
Living Lab Stratumseind 2.0 was realized after a
successful proof of concept presented in the
Eindhoven City Hall in 2012. It was part of a bigger
effort to make the largest pub street in Eindhoven
more friendly and attractive and to reduce the
number of incidents related to violence.
One of the first implementations, was the use of
directional microphones. Before they were used,
someone from code enforcement needed to patrol
the streets in order to determine if the volume was set
too high. With permanent microphones, that could
be done automatically 24/7.
Video cameras were used to count the number of
people present. At every point where people enter
the street, cameras now identify ‘walking people’
and ‘cycling people’ (with a trained algorithm
installed on the camera) and transmits the number of
incoming and outgoing people through a low-
bandwidth (LoRaWAN) network.
Having received international exposure for its early
prototypes, the software was converted into Open
Source programmes compliant with EU policies (i.e.
FIWARE). The starting points of that architecture have
been shared with the national standardization body
in the Netherlands, the Dutch Association of
Municipalities (VNG) and OASC, plus they found their
way into the large scale pilot programme
SyncroniCity
Page 3 2019 ● Report SKL Eindhoven Study Trip ● ceesjan@venturespring.biz

4. Feedback cont’d
What feedback did visitors give?
It would be interesting to test how to create a calm
environment for school children with today's
technology. Can you, for example, develop
sound/motion sensor technology to help school staff
to intervene at the right time when children are being
bullied or when there is trouble between students?
Tomas Vasseur, Katrineholms Kommun
Technical solutions and systems already exists and will
continue to have impact on us as humans and the
way we live our lives. We have the opportunity as
municipalities to use this in a wise way. Not only in
limited use-cases and POCs, but as a way of
enabling a movement and awareness in what these
solutions might mean to a complex organisation that
a municipality is.
it is my belief that it is necessary to look at it as a
system and a change and development, not only in
governance or technical systems, but a shift in needs
pushing forward a system/pardigm shift in our
behaviour that are of great interest.
Ulrika K. Jansson, Örebro kommun
2019 ● Report SKL Eindhoven Study Trip ● ceesjan@venturespring.biz
Page 4
My biggest lesson learned is to do! Try out new things! Not just go around the
world, write things down what possibly could work for your own organization
and then wait “for the right reason/time” to get started. Start building you
digital twin and see if it works out or not. How can we get sensors and visualize
it? If no one starts doing things and just sit around waiting for someone else,
nothing will happen.
Jesper Hedlund, Örebroporten Fastigheter AB
Eindhoven has come far within “smart city” and can be seen as a role model
for Swedish cities. It was very reassuring to understand that the Swedish cities
are working in line with what you have already practically experienced.
Claus Popp Larsen, RISE Research Institutes of Sweden
It was helpful for me to come to you and see with my own eyes what can be
accomplished today. How important it is to have an innovative organization
with driven people to be able to test things that are a bit unexplored. And
that you get the freedom to test.
Also, further evidence of how important it is that all important partners in
society work together to create a smart society.
Tomas Vasseur, Katrineholms Kommun

5. Can cities learn from each other?
“We see many cities with
ambitions to become more
sustainable, smarter and to help
their citizens become more
healthy and happy. The Creative
Ring aims to connect those cities
to share solutions from one
ecosystem to another. Mobilizing
more creativity to speed up
innovation in Europe, will help us
make our cities nicer and better
places”
CeesJan Mol,
Chairman Director of Creative Ring
2019 ● Report SKL Eindhoven Study Trip ● ceesjan@venturespring.biz
• City of Västerås
• City of Stockholm (3 people)
• Katrineholm Municipality
• Örebro Municipality (3 people)
• Linköping Municipality
• SALAR (3 people)
• RISE
• VINNOVA
Contact: Bo Baudin, Growth and
Community Development Division
+46 8 452 78 53, bo.baudin@skl.se
Who visited Eindhoven?
In Eindhoven we have experienced the
value of Living Labs. It’s the one
approach that helps you learn what you
need to learn in a transformation into
something completely different. A Living
Lab answers the important question ‘Can
we get this to work?’.
What it does not do, is answer the
questions ‘Which of the new
technology’s impact is preferred in
society?’ and ‘How can new technology
be financially sustainable be introduced
into the market?’.
In a brainstorm session with the Creative
Ring, Brainport Development and Royal
Philips, the idea was born to combine
those three questions as three different
labs in one Innovation Hub. Living Labs
we know. ImpactLabs investigate
desired impact. And ScaleLabs
experiment, test and develop pathways
to the market.
What do we need an Innovation Hub
for? In Eindhoven we think that we can
What do we see as a next
evolution?
If you have any questions,
especially related to what you
want to learn or what you can
share, please contact
CeesJan Mol (+31 6 473 642
56)
Or send an email to:
ceesjan@venturespring.biz
Get in touch!
Tinus Kanters, Dutch Institute
for Technology Safety &
Security (DITSS)
Rick Schager, municipality of
Eindhoven, ICT department,
system architect
Jan-Joost van Kan (ATOS),
through Fethawi Mehari
(ATOS, Sweden)
Osman Khan (ex-Philips, O.
Khan Consulting)
Michiel Oomen, municipality
of Eindhoven, Spatial Domain
Deniz Tuzcuoglu, PhD student
Eindhoven University of
Technology
Finn Vossen (Brink Group)
Carolien van Hout-Van Delft,
Brink Group
Robert Metzke (Royal Philips,
Chief of Staff Innovation &
Strategy, Global Head
Sustainability)
Where is the CityLab located?
You will find it above the
Erfgoedhuis (Heritage Center),
which is located at:
Gasfabriek 2
5613 CP Eindhoven
mature the Living Lab function. In the new
phase, i.e. the development of CityLab
Eindhoven, what we need is to add the
ImpactLab and ScaleLab function.
Creative Ring will mobilize the creative
sector in Eindhoven to join the ImpactLab.
And together with business ScaleLabs will be
designed. That’s what we see as our next
ambition level.
Living Lab
Living Lab
Living Lab
Impact Lab
Impact Lab
Impact Lab
Innovation Hub
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