Over the past number of Cedar Day’s A&O have presented their journey to HCM 9.2 and the process efficiencies that the new platform has enabled them to deliver for their UK Shared Service Centre. In this session we will hear how that journey has continued through a PeopleTools and Image upgrade, to deliver a better user experience, to extend process efficiencies to global offices and to drive new process improvements through the adoption of new PeopleSoft functionality.

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Kevin Gavaghan
23rd May 2018
Winning a PeopleSoft Innovator Award:
Hear how we did it!

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Agenda
1 Introduction
2 “The Award”
3 Global Optimisation
4 Building further capability
5 Questions

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Introduction

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A little bit about my background
1996
v6.5
9
13
v9.2
HCM

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Allen & Overy – global law firm
530
Partners
2,700
Lawyers
5,200
People
44
Offices
31
Countries

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HR Systems Team structure
Technical
Functional
Helpdesk
Reporting
1 +1
3
2 +2
44 +2
1
2
Kenexa
Cognos
PeopleSoft
ELM
Objective
Manager
HighGround
PeopleSoft
HCM

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“The Award”

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UX is Increasingly important
UX Not traditionally a strength of PeopleSoft
Delivering a modern look and feel
Meeting the expectations of the smartphone
generation
Easier navigation, more intuitive, less training
Encouraging adoption
Smarter systems driven processes
Extends the life of the platform to drive
greater ROI

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2015
… and UX has evolved
2017
2007

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A homepage for all users

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An end to complex navigation

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Queries in context

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Different database, different brand

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Reaction to the new UX has been fantastic

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Global Optimisation

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Rolling system improvements out globally
Email
Notifications
Activity
Guides
Self Service
Packs
Guided
Processes
In-built
User Guides

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Real returns from our efforts
Transaction
Volume
(last 12 months)
Time saving per
transaction (mins)
Total time saving (hours)
Change in hours activity guide 279 18 83
FTC to perm activity guide 83 18 24
Leaver activity guide 508 18 152
New Hire activity guide 651 20 217
Emails notifications (payroll) 269 20 89
Emails notifications (HR) 1,488 10 248
ATS integration 618 15 154
TOTAL 967
Over the last 12 months we have saved approx. 967 hours (120 days) of administration
effort, predominantly for the HR Advice team in Belfast.

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Building further capability

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Reporting & Analytics Repository

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Fluid forms and HTML email approvals

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We have an interesting and active pipeline
Extend range of data held on Partners
Trainee Data Management
Self Service Reference Letters
Single Sign On – driving adoption of MSS
Extend system validation with the use of event mapping

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And lots of ideas for what’s next
Interface via configuration
Other fluid forms use cases
Extension of Guided Processes
Wider use of HTML Email Approvals
Further replacement of spreadsheet / manual processes
Greater adoption of MSS
Selective Adoption

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Questions?