1. Christopher D. DeFord 865.951.6641
www.cdefordwebdesigns.com
cdeford09@gmail.com
Professional Profile
Current student at an NSA designated Center of Academic Excellence. Results-oriented, dedicated professional with over
23 years of experience in Customer Service and currently working toward the completion of an Associate’s Degree in Computer
Programming. Will be taking A+ Certification within next three months and Network+ Certification thereafter.
Training and Coursework
Database Management:
SQL, Database Design, Commands & database concepts using MS Access, MS SQL & Oracle
Intro to Programming:
Java Script, C++ Programming, Graphic user interfaces, Modular design, sorting & recursion
Project Management:
Microsoft Project software
Professional Development:
Microsoft Office Suite, PowerPoint, Word & Excel
Website Design:
HTML5 & CSS3 coding, JavaScript, PhP, XML, Produce & troubleshoot websites and/or provide interface to different classifications
of data
Design Portfolio can be viewed at: cdefordwebdesigns
Networking:
File-transfer-protocol (FTP), IP addresses and customizing subnetting masks, Windows/Linux, Internet Security
Education
Fountainhead College of Technology, Knoxville TN
Associate in Occupational Science in Computer Programming Anticipated graduation May 2015
Strayer University, Knoxville TN May 2010 – January 2014
Transferred to Fountainhead College of Technology in January 2014
Studied Information Technology

2. Experience
Hallsdale-Powell Utility District, Knoxville, Tennessee November 1991 – October 2014
Customer Service, Field
- Completed customer requests through Cityworks Server
- Assisted a diverse population and managed conflict resolution
- Mapped new water meter sets and created an account for each
- Provided connection services for commercial and residential customers
- Trained new employees in a variety of departments within the company
- Achievements: Certificate in Windows 98, XP and Internet Explorer
Professional References
Chris Corum
Supervisor/Field Representatives
Hallsdale Powell Utility District
(865)922-7547
Chris Schrimshaw
Instructor of Computer Core
Fountainhead College of Technology
(865)688-9422
William Jenkins
TNOne Call Locator
Hallsdale Powell Utility District
(865)388-4790