1. Experience
Summary
UAE Experience
3 years as:
Office Admin,
manager,
PA to CEO/COO
HR & Payroll
Administrator
PRO Coordinator
Catherine Muchina
Mobile: +971 56 9757631
Email: catherinegmuchina@gmail.com
Creative & pro-active professional seeking assignments in fields like Office Manager cum HR Administrator
with an organization of high repute.
PROFILE SUMMARY
 Dedicated and technically skilled business professional with a versatile administrative support
skill set developed through experience as an office manager, and HR /Payroll administrator;
 Excel in resolving employer challenges with innovative solutions, systems and process improvements proven
to increase efficiency, customer satisfaction ;
 Offer advanced computer skills in MS Office Suite and other applications/systems.
CORE COMPETENCIES
 Office Management
 Teambuilding & Supervision
 Staff Development & Training
 Policies & Procedures Manuals
 Report & Document Preparation
 Accounts data entry Peachtree/QuickBooks
 Accounts Payable/Receivable
 Bookkeeping & Payroll
 Records Management
 Meeting & Event Planning
 Inventory Management
 Expense Reduction
ORGANIZATIONAL EXPERIENCE
Since March 2014 to Present - Active M Investments LLC (category Venture Capital Firm as
Office Manager cum HR Administrator
Responsible for Admin and PA to CEO/COO
 Personal Assistant to CEO support manage workload and activities;
 Responsible for heavy calendar management;
 Book tickets and accommodations related to the executives heavy travel schedules;
 Involvement in management discussions on the organization’s policies & strategic development;
 Deal with incoming email, telephone, faxes and post, often respond on behalf of the senior
management;
 Design and implement filing systems, uploading all official documents in google docs and ensuring
security and confidentiality of data;
 Maintain client database, arrange printing of management business cards and advertising
marketing materials;
 Organize the office layout and maintain supplies and equipment repairs and replacements;
 Recording office expenditure and managing its budget;
 Respond to customer enquiries and complaints;
 Coordinating meetings and networking events;
HR Administrator cum PRO Coordinator
 First point of contact for all HR-related queries;
 Planning and directing all areas of Human Resources that includes but is not limited to:
benefits, compensation, employment law, employee relations, on-boarding, payroll, performance
management, policy & procedures, recruitment, safety, supervision & training, employment
contract, employee medical insurance, annual leave scheduling; Organize periodic renewal of
Licenses;
 Maintain and update the Free zone portal on a regular basis by checking for expiry on company
licenses, employment visa and uploading of required documents in portal accounts and ensure
to manage the minimum required fund on the portal;

2. PERSONAL SKILLS
Time management
Reliable &
trustworthy
Communication
skills
Organisational
skills
Making decisions
Multi tasking
 Submission and ensuring the processing of all types of applications to the local government bodies,
including visit visas, employment or residence visas, car registrations, Trade License, labor permit,
Emirates ID; Medical test and efficient collection take place when completed;
 Represent the Company at locations such as the Police Station, Airport, Hotels, Embassies,
Ministries/Municipalities & other significant Departments & in accordance with services such as
mobile & landline phone services (connections/disconnections/repairs), mail, electricity;
 Manage the visa checklist as when the rules on visa/labor change;
 Maintain of employee database of all passports and residence visas by scanning all documents
and directly updating the database when details change.
Since March 2012 – March 2014 Excel Accounting & Bookkeeping, as Office Manager cum HR
Administrator and Accounts Assistant
Admin Deliverables
 Answer telephone, relay messages and provide information to callers and prepare letters and
documents and responding to emails;
 Deal with queries from the public and customers;
 Manage all administrative tasks for CEO, senior management and senior consultant;
 Arrange in-house transport scheduling dropping and pickup of consultants and documentation to
and from the client’s office;
 Schedule appointments, maintain appointment diary either manually or electronically;
 Office maintenance;
 Designing of filling systems, ensuring files are maintained and kept up to date and making
computer backup periodically.
 Maintain and replenish inventory
Account assistant & HR duties
 Prepare clients invoices, follow-up payment collections;
 Monitoring client contract expiring date and organizing of contract renewal;
 Prepare payments to vendor after verifying of invoice and supply;
 Data entry of accounting transactions into the accounting system Peachtree;
 Preparation of financial reports and budget ;
 Petty cash control;
 Sourcing quotation from vendor and doing comparison of price to determine best price.
HR duties
 Managing a team of 15 which includes senior and junior consultants;
 Preparation of payroll and processing salaries under WPS formats, processing claims check and
verify the validity of staff refund claims, benefits, compensation, on-boarding process;
 Controlling of annual leave/sick leave /personal leave records and staff attendance;
 Preparing employee daily, weekly, monthly timesheet report for management;
 Follow-up with client to make sure the employee allocated to do the task is performing according
to the client contract agreement;
 Preparing of associate task scheduling and client al location, to ensuring client deliverables are
done on time
 Monitoring employment contract, medical Insurance, trade license expiry dates and processing
renewals;
 Coordinating with company PRO for new visa and renewal and prepare required paper work;

3. AREAS OF EXPERTISE
Diary management
Project management
Delegating tasks
Staff reviews /
training
Data management
Human resources
Forward planning
Space management
Facilities
Management
Energetic & growth
oriented
Since March 2010 – 2011 - Dutch International Group of Companies (Construction Equipment
Industry) worked as Office Administrator and PA to CEO
Duties:
 Answer direct CEO phone lines and act as liaison between clients and Management.
 Schedule all appointments and briefings for CEO, as well as track and maintain busy CEO schedules.
 Track and account for all expenses, utilizing correct client codes and invoicing procedures.
 Schedule all travel arrangements for CEO,
 Interact with customer to provide information on products and services and to handle resolve
complaints using computer systems
 Coordination and compilation of strategic plans, periodic reports and performance targets.
 Distribution of work and overseeing the completion of the work on daily basis and reporting to the
Departmental Manager.
 Provide world class customer service paying attention to detail with a “can do” attitude and carry
out a thorough research on our product, our competition and look for ways to improve so as to
remain on top of the business.
 Carry out a data research from the customers on the complaints and respond to the customers’
satisfaction.
 Maintaining and managing exceptional relationship with the clientele and colleagues.
 Training and managing day-to-day activities of the Company and ensure top quality and world class
services to the Customer.
 Manage staff and resources allocated through effective monitoring of performance.
Since 2005 – 2009 - Green Acres International School as Administrator and Personal Assistant to
Executive Director. (Number of Student 1600 from Nursery, Primary and secondary Level)
 Vast working experience in a school
 PA to the organization’s Executive Director
 Promoted our school to parents and potential students, to assist in meeting our enrolment goals.
 Provided parents accurate information regarding our school, such as the daily schedules,
assessment test, tuition and fees.
 Maintained day to day operations of the campus including, locating outside contractors and
vendors as needed.
 Maintained financial records to ensure all expenses did not exceed allocated budget.
 Data entry, student file reviews and assisted in various other duties as assigned.
 Recorded Board Meeting minutes.
 Worked with instructors by providing material and supplies for their classes.
 Responded to questions and provide information regarding the school
 Ensured adequate stock of supplies for classroom and office use
Since 2001– 2004 - Elite International Business Ltd (Category Industry Communication Technology
Industry) worked as Person Assistant and Executive Secretary and Customer Care Representative
 Screening telephone calls, enquiries and requests handling them appropriately; Meeting and
greeting visitors at all levels of seniority;
 Organizing and maintaining diaries and making appointments for the CEO;
 Dealing with incoming email, faxes and post, often corresponding on behalf of Company’s CEO.
 Producing high level documents, policy documents, briefing papers, reports and power points
presentations.

4. PERSONAL DETAILS
Nationality: Kenyan
Hobbies:
Traveling &
Reading,
M: 971 56 9757631
 Arranging travel and accommodation and, occasionally, traveling with the CEO to take minutes
 Organizing and attending meetings and ensuring the senior management level is well-prepared for
meetings
 Liaising with clients locally and abroad, suppliers and other staff
 Stepping in for the CEO and making decisions and delegating work to others in his absence;
 Devising and maintaining office systems, including data management, filing, etc.;
 Responsible for accounts receivables and budgets of the Company.
 Taking on some of the responsibilities and working more closely with Senior level management
 Recruiting and training junior staff
 Maintain customer relations; act as the first stage of the customer relationship management (CRM)
 Support sales team by answering all their inquiries to ensure customer satisfaction
 Administer customer relations policies in an effort to build and retain a loyal customer base.
 Answer any inquires customers may have, respond to inquiries within a short time-span to ensure
customer satisfaction, update the call logs to verify completion of the inquiries.
 Re-direct customer inquiries to appropriate personnel within the company and across regional sales
offices who can assist in solving the complaints.
Since March 1991 – 1998 - Creative Innovations Ltd (Category Industry - Indoor & Outdoor
Lighting) worked as Executive Secretary to Regional Manager
 Making travel arrangements on behalf of the Regional Manager,
 Organizing events engagements and running errands,
 Managing appointments and the calendar
 Making reservations and placing orders,
 Answering, screening and returning calls and administrative clerical and support duties
 In charge of the budget
 Carry out data research on our products, competitors and look for ways to improve so as to
always remain on top of the business
 Distribution of work and overseeing the completion of the work on daily basis and reporting to
the Regional Manager
EDUCATIONAL BACKGROUND
 Bachelor of Business Administration from Kenya Methodist University in year 2007, Marketing as the major.
 Diploma in Front Office Management / Sales & Marketing from The Kenya Institution of Management in year
1999.
 Full Secretarial Course in Pwani Commercial College in year 1990
PERSONAL DATA
LANGUAGES: Excellent English and Kiswahili-Spoken and written
NATIONALITY: Kenyan
VISA STATUS: Employment Visa (need to give one month notice)
REFERENCES
References can be provided upon request.