1. CATENA PINO - RESUME 1
CATENA PINO
77, 36th Avenue
Ste-Marthe-sur-le-Lac, QC J0N 1P0
Mobile: 438-392-6306
catenapIno@gmail.com
SUMMARY
• Dynamic and reliable team player with extensive experience in the aerospace industry.
• Loyal, trustworthy, works with integrity, reliable, flexible, passionate, independent, observant
and goal oriented.
• Planning and organizing events, taking initiative when called for are also part of my can-do
attitude profile.
• Fluently Trilingual in English, French and Italian.
• Outlook, MS Office: Word, Excel, PowerPoint and Orgplus, Lotus Notes, SAP and Maximo
PROFESSIONAL EXPERIENCE
BOMBARDIER AEROSPACE 1989 to 2016
Project Manager – Business Aircraft 2013 to 2016
Challenger Customer Facing Team
 Governance - Manage KPIs
 Manage projects
 Dispatcher - pilots scheduling, contacting customs and preparing respective paperwork
 Activations - request aircraft communication activations for test accounts and transfers
 Assist the team: Management, Customer Account Managers, Customer Account
Engineers, Delivery Coordinators, Delivery Center Customer Service Representative,
Corporate Concierge and the Pilots
Admin Assistant to the Director – Business Aircraft 2009 to 2013
Challenger Customer Facing Team
 Support the Director and manage the agenda
 Support the Challenger Customer Facing Team
 Communication: Info Contact, organizational update, maintenance notices,
 AES: Attribute 3 Communication – Welcome Guide for New Employees, Attribute 16
Team Contact and Equipment and DMM Security
 Projects: Travel and Exclaim, delivery ceremonies, and assistant guide book
 Travel Arrangements & Expenses Report
 Hay Survey Process Focal
 ISOS: receive worldwide security notices on daily basis (vigilant for the team’s travelers)
 Customer Care – Entertainment expenses in customer care tracking sheet
 All administration tasks related to the team operation
 Hay Survey documents for management & action plan, entry conference rooms …
 SAP Time Approval
 Org Charts Update
 Coordinate activities - CCFT: Deliveries ceremonies, team activities, off-sites &
Challenger, Employees activities
 Employee recognition: years of service, birthdays,
 Challenger Customer Facing Team – Merge & Move

2. CATENA PINO - RESUME 2
 In addition to supporting the CCFT Director, I supported the Program Director and
Program team for a year and a half (January 2010): Director agenda, requests and SAP
time approval.
Admin Assistant to the Director – Business Aircraft 2007 to 2009
Challenger 850 Program & Customer Account Management
 Support the Director and manage the agenda
 Support the Challenger 850 Team in Montreal and in Hamburg, Germany
 In addition to supporting the 850 Director, I supported the Preferred Completion Center
(PCC) General Manager and manage the agenda IMM for the General Manager
(International Mobility Management)
 Support PCC Team at Midcoast (St. Louis), Global (Montreal) & Savannah
 PCC & Challenger 850 Employee invoice (IMM)
 AE Bronze & Silver
 Communication: Info Contact, organizational update, maintenance notices,
 Travel Arrangements & Expense Reports
 Update Skylines in ERoom
 Enter Customer Survey in Excel File – Objective 80%
 Organize the Challenger 850 Delivery Ceremonies
 Organize Off-Sites & team activities
 Challenger 850 Promotional Items – purchasing, tracking & inventory
 SAP Invoice Approval
 All administration tasks related to the team operation
 Org Chart Update
 Employee recognition – birthdays, years of service, …, Leon Rossow, GM retirement
Admin Assistant to the Manager Assistant – Business Aircraft 2006 to 2008
Logistics, Challenger 300 Completion & Green and Electrical
 Support the Manager and manage the agenda
 Support the Logistics team
 Supported 6 managers for the first year (2006) until reorganization
 Communication: organizational update, maintenance notices, etc.
 MacPac: approve PO’s
 SAP invoice approval & Purchase Requests
 Powerpoint Presentations & Graphs
 All administration tasks related to the team operation
 Org Chart Update
 Employee recognition – birthdays, years of service, etc.
Admin Assistant to the Manager / Office Agent – Business Aircraft 1995 to 2006
Plant Engineering & Maintenance, Challenger
 Support and manage Manager’s agenda
 Support the Plant Engineering and Maintenance team
 Communication: organizational update, maintenance notices,
 Procurement card: enter in Maximo, pay contractors invoices, credit card conciliation and
fix invoice problems
 All administration tasks related to the team operation
 Org Chart updates
 Expense Reports and assist the financial analyst with budget entry in Sybase, accruals,
CICS and reports requested by manager and financial analyst
 Create Purchase Requests in SAP & approve invoices

3. CATENA PINO - RESUME 3
 Maximo – enter work orders & purchase requests
 Place work orders with contractors
 Maintenance dispatch
EDUCATION
Public Relations Certificate
September 1998 to April 2001
McGill University
Social Studies
September 1986 to May 1988
Dawson College
PROFESSIONAL TRAINING
 Dealing with the Highly Skilled Salesperson
 Six Sigma (Theory Green Certification)
 Customer Orientation – Level 1
 Etiquette & Protocol
 International Travel Security Protocol for BA
 Integrity – Robert Sherek
 Cultural Awareness – Russia, Asia, China, Latin America, Middle East & Global
 LEF II
 AMO Certification
 AES - PRP training
 Aircraft 101
 French – Writing
 First Aid
INTERESTS
 Fitness & Sports
 Soccer (MLS, Euro & World Cup)
 Reading, music and comedy
 Outdoors: Hiking
 Event planning