Design Thinking Seattle: Empathy Extravaganza

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Slides from February 2018 meetup hosted by Design Thinking Seattle. The topic for the evening was "Empathy: Driving more human connections at home and at work"

Design

Fjord Design & Innovation
from Accenture Interactive
Hello!

Drive businessvalue by pivotingyourservice,
product orentire organization,
with humansat the heart.
Envision and shape servicesthat simplify
the complex for consumersand employees,and work
across multiple touchpoints.
Shape,build and launch digital products
and connected physicalproductsthat
have impact.
Design-led strategy Service design Product creation
We put humans at the heart.

Our goals for this meetup
Community ImpactSkill building

Our goals for this evening
UNDERSTAND empathy
and why it matters
PRACTICE empathy
and build confidence
CREATE meaningful
connections

Brene Brown Empathy Animation
https://www.youtube.com/watch?v=1Evwgu369Jw

Empathy has no script.
There is no right way or wrong way to do it.
It’s simply listening. Holding space.
Withholding judgment. Emotionally connecting,
and communicating that incredibly
healing message of “you’re not alone.”
BRENÉ BROWN

Active Listening
• 90% listen, 10%talk
• Be curious
• Let them lead
• Don’t try to problem solve
• Acknowledge your assumptions
• Defer judgment
• Avoid correcting others

Active Listening
With your partner, share a
recent goal you set and
achieved.

Empathic Conversations
practicing empathy

Empathic Conversations
• Pay attention, physically and mentally, to what's happening.
• Listen carefully, and note the key words and phrases that people use.
• Respond encouragingly to the centralmessage.
• Be flexible– prepare to changedirection as the other person's
thoughts and feelings also change.
• Look for cues that you're on target.
• Ask open-ended questions.

Empathic Conversations
What is a barrier that
you are dealing with
right now?

Empathy isn’t just something that expands your moral
universe. Empathy is something that can make you a
more creative thinker, improve your relationships, can
create the human bonds that make life worth living.
But, more than that, empathy is also about
social change — radical social change.
ROMAN KRZNARIC

Radical Candor
Radical Candor is the sweet spot
between managers who are
obnoxiously aggressive on the one side
and ruinously empathetic on the other.
It is about providing guidance, which
involves a mix of praise as well as
criticism, deliveredto produce better
results and help employeesdevelop
their skills and boundaries of success.

Bias Busting
We think we know what other people are thinking
We are drawn to details that confirm our own existing beliefs
We imagine people or things we’re familiar with as better

Taking it Home
1. Gather: Get into groups of 4-5
2. Discuss: How mightempathy supportinnovation and creativity?
3. Skit: For the audience on your card,create a short skit that is
tailored to teach them about empathy.
Tips
• Come up with a relevant scenario
• Skit should be less than 2 minutes
• Ensure everyone in your group has a role
• Use any props or materials you need

Empathy
Challenge
Be an active listener.
Put aside your viewpoint, letting
go of your own judgments or
thoughts. Be present.
Seek to understand others.
Start by noticinghow they spend
their energy.

Resources
Radical Candor – Develop as a Leader and Empower Your Team
Kim Scott
https://www.radicalcandor.com/
The Power of Outrospection
Roman Krznaric
https://www.youtube.com/watch?v=BG46IwVfSu8
https://www.brainpickings.org/2012/12/05/the-age-of-outrospection-roman-krznaric-rsa-animate/
Why Does Empathy Matter?
https://greatergood.berkeley.edu/article/item/why_empathy_matters
https://www.psychologytoday.com/blog/the-empathy-gap/201703/what-s-the-matter-empathy
http://theconversation.com/understanding-others-feelings-what-is-empathy-and-why-do-we-need-it-
68494

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