Catalina Trandafirescu is a 53-year-old woman from Bucharest, Romania seeking full-time employment with over 16 years of experience as a Team Leader providing level 2 infrastructure support. She has extensive experience administering Oracle, IBM Informix, and Solaris databases and operating systems. Her skills also include scripting, telecom services, and she is certified as a Sun Certified System Administrator for Solaris 10.

1. Catalina Trandafirescu
(F, 53, Bucharest, Bucharest, Romania)
Mobile phone: +40 766 697 971
Email: catalina_trandafirescu@yahoo.com
Career goal
Availability: Full time
Willing to travel: No
Experience
Team Leader support L2 Infrastructure Team
Period: October 2000 - present (16 years)
Company and location: EservGlobal Telecom Romania, București, Municipiul București,
România
Job domain / occupation: IT / Telecom
1985-1988 physics teacher - High School Focsani, Vrancea
1988-1997 physicist - Prospectiuni S.A Bucharest
Responsibilities:
- database developer - DBase4 and Foxbase
1997-2000 - engineer IT Department - NAMR (National Agency for Mineral Resources)-
Bucharest
Responsibilities:
- System administrator Solaris, Database administration
- Work on building the NAMR Network&Database, World Bank project.
- Administrate Solaris servers for Schlumberger and and Landmark applications.
- Internal LAN administrator
2000-present Support Experience Engineer - EservGlobal Telecom Romania (ex. FERMA
Romania, part of Softnet Group Romania)
2000-2002 - site support administrator Cairo Mobinil and delivery engineer
Responsibilities:
- Responsible for maintaining the eServGlobal (ex.FERMA) products.
- provide support for HW & Software delivery solutions (Solaris cluster2.x, Solaris Cluster 3.x,
Solaris 8 Administration and Networking, Telecom Software)
- service delivery engineer - installation and configuration servers (OS and Solaris cluster),
installation of the Telecom applications,
- Installing and configuration Informix Database
- installing servers stand alone and in cluster (Solaris Cluster, Siemens cluster)
- Preparing and building all the necessary documents for project deployment on customer site-
- Preparing the test server as a prerequisite for on site deployment, which involved installation
and configuration of Solaris OS 10- Oracle Database
2002-2005 - support L1 Senior Engineer
Responsibilities:
- Dealing with the incidents assigned according to their priorities (critical, serious, major
and/or minor) and the Service Level Agreements concluded with the customers;
- Assistance given to eServGlobal clients answering their demands and questions.
- Provide initial remote technical software and hardware support to clients in order to gather

2. necessary information to analyze and solve incidents.
- Analyzing the tickets assigned symptoms, traces, logs, configurations for malfunction
localization;
- Finding solutions for service restoration in case the service is affected; permanent fixes if
possible, or workarounds;
- Execute remote interventions and monitoring activities on the client servers when necessary.
- Incident tracking and updating using eServGlobal tracking tools.
- Maintaining communication with the customer and with support higher levels.
2005-2007 - Technical Assistant Engineer
Responsibilities:
- site support administrator ETIC Dubai
- Define and improve procedures for deployment and monitoring,
- Carry out the technical assistance for customer who request this service,
- Participate in the Professional Services activities, such as deployment, tests and monitoring,
- Reinforce local support teams occasionally.
2007-present - VAS-Platform (Infrastructure)- Level 2 Experience Support Engineer
Responsibilities:
- Dealing with the incidents assigned according to their priorities (critical, serious, major
and/or minor) and the Service Level Agreements concluded with the customers;
- Analysing the tickets assigned symptoms, traces, logs, configurations for malfunction
localization;
- Finding solutions for service restoration in case the service is affected. This includes
permanent fixes if possible, or workarounds;
- Permanently fixing the reported problems, which includes configuration changes and
optimization, patch installation, software upgrades;
- Scheduling interventions with the customers;
- Preparing and testing the intervention procedures;
- Applying the procedures if they are too risky or complicated to be applied by Level 1 Support
Department;
- Opening and managing cases with third parties: Oracle, EMC, IBM, for hardware
replacements, crash dump, cores and anomalies investigation
Since 2010 - Technical&Team leader L2 Infrastructure team (14 members)
Responsibilities:
- Dispatching incidents between the shift members according with the availability and
knowledge level
- Coordinating and guiding team activities
- Checking the problems analyze methodology of the team members, always focused on
enlarging the team capabilities, level of knowledge, communication improvement, diagnostic
level
- Taking over incidents during busy periods
- Performing incident follow up and communication with both clients and upper support layers
- Sharing experience with the team members, doing product presentation for the team members
and new comers
- Planning team schedule
- Organising internal and external training sessions
- Participate to the weekly management meetings and monthly team meetings
- Participate to the team members recruitment process (technical interviews)
- Administering together with the manager, the department budget
Area of competence

3. - Infrastructure Level
- Oracle DB 7, 10g, 11g
- IBM Informix DB (10, 11)
- HW: Oracle SUN Sparc servers (from SUN Fire V240, V890, M5000), Oracle x86 servers
(from x4170 to ), disk arrays (StorEdge 3000 series; StorageTek 2530, 6140; EMC Calriion
CX300 CX400, VX5000),
Fujitsu Siemens PrimePower servers
- Operating systems – Solaris 8, 9, 10
- Shell scripting for workaround implementation and process monitoring purposes
- SunCluster 3.1, 3.2, 3.3
- Oracle Fusion MiddleWare (WebLogic)
- Oracle ODA
- Telecom services
- Voucher Management System
- Prepaid Management System
- GSM network protocols: SS7 , SIGTRAN
- SMS notification engine configuration (MTP2, MTP3, SCCP) + application part
Skills & Trainings:
- 1996 - Unix & OpenWorks Essentials, OpenWorks System Administrator,Learning Geo-Data
Management (Landmark Halliburton)
- 1996 - Presentation and Communication Training workshop - Schlumberger GeoQuest
- 1997 - Novel Netwware 4.11 Installation & Configuration & Advance Administration
- 1998 - Oracle 7 : Administration, SQL*Net Desktop Client/Server Networks, SQL & PL?
SQQL Client-Server Language, Backup & Recovery
- 2000 - Solaris 2.6 System Administration part I,II
- 2005 - IBM Informix Dynamic Server Administration
- 2006 - Maintenance Server V240, V440; Maintenance Storage 3310, 3510
- 2007 - Oracle Database 10g: Administration Workshop I
- 2008 - Oracle9i Database Administration Fundamentals I&II
- 2010 - Oracle Database 10g Performance Tunning
- 2014 - Oracle Fusion Middleware 11g: Administration Overview
Certification
- 2007 – Sun Certified System Administrator for Solaris 10 OS
Education
University (graduate)
Universitatea Bucuresti (1981 - 1985), București, Municipiul București, România
Major: Physics
Skills
Driving license: Yes
Spoken foreign languages:
Romanian - Native
English - Advanced
French - Medium