1. Cassandra James
520 Hydro Plant Rd. / Farmington, NM 87401 / 505-327-3104 / email: cassandrawhitej2k@gmail.com
PROFILE
Customer Service Representative
An experienced Customer Service Representative with motivation to provide quality, accurate, and consistent guest
services to all clients and consumers. Ability to project a professional image and secure the sale. Exceptional verbal
communication skills while excelling with minimal supervision.
Customer Service Skills
 Creating a good first impression, while building customer relationships and loyalty.
 Handling cash,credit card and/or online payments from customers professionally at POS.
 Knowledge of phrases and keywords that can generate a customers’ confidence.
 Able to control a conversation and effectively obtain relevant information.
 Able to handle aggressive behavior and take control of difficult situations.
 Ability to build rapport effectively and identify solutions to customer’s needs.
 Team player, who is able to manage multiple workloads and prospect for sales leads.
 Experience of working in a busy, inbound call center environment.
WORK EXPERIENCE
Cliff Castle Casino (Three Sisters) – Food and Beverages
BUSSER/BARISTA December 2015 – March 2016
 Greeting customers as they arrive, while asking for their espresso preferences
 Initiating and indulging in dialogue with customers
 Serving espresso efficiently and educating customers on deals and promotions
 Describing menu items to customers in a bid to increase sales
 Taking orders for muffins, biscotti, or other fresh food items
 Processing cash and credit card payments through the POS
 Expunging outdated coffee and practicing proper sanitation of the work area
 Performing preventative and general maintenance on espresso machines on a daily basis
 Dispensing coffee beans in jars and display them near the counter
Cassandra Designz – Personal Online Business
ARTIST/OWNER June 2014 – December 2015
 Producing an online business promoting art pieces
 Developing innovative techniques to ensure quality of art pieces
 Inviting constructive criticisms for new ideas on art pieces
 Developing portfolios highlighting personal artistic styles and abilities to show to gallery
owners
 Displaying work and attracting potential buyers at auctions, galleries, museums and online
marketplaces
Hozhoni Foundation, Inc. – Caregiving
PERSONAL CARE AIDE March 2014 – June 2014
 Part time personalassistant providing quality and professional in home care to
developmentally disabled clients
 Promoting personalcare skills such as bathing, hygiene, and exercise
 Developing one on one menu plans for clients in a home setting
 Promoting positive social environments, planning daily activities, and transporting clients to
appointments and/or events
 CPR/First Aid Certification and Self Defense Training
EDUCATION BA Chemistry May 1999
University of Arizona