This document contains the resume of Cassandra Valerie Gomez. It summarizes her personal details, education history, work experience, skills and qualifications. Her objective is to enhance her experience in customer relations and service industry developments. She has 10 years of work experience in customer service roles for companies like PayPal, Standard Chartered Bank, and SOS International Aspire Lifestyles. Her skills include Microsoft Office, communication, adaptability, and working under pressure.

1. Cassandra Valerie Gomez
Correspondence Address
No 51, USJ 9/5 G,
47620 Subang Jaya,
Selangor Darul Ehsan.
Tel: 012-3932704
Email: cassandra.valerie_gurl@yahoo.com
PersonalDetails
NRIC No. : 870829-14-5180 D.O.B : 29th August 1987
Age : 28 yrs old Gender : Female
Nationality : Malaysian Marital Status : Single
Religion : Christian
Objective
To further enhance my experience in customer relations, to constantly be update and to progress
on the developments in the service industry.
Computer Skills
 Microsoft Word, Power point, Outlook, Excel
 Microsoft Windows XP

2. Languages
 Fluent in English and Malay, both in written and spoken
Attributes
 Able to work as team and independently
 Sense of responsibility and accountability
 Good communication and interpersonal skills
 Able to adapt to changes
 Able to work under challenging environment
EducationalQualifications
Primary School
1994-1999: SRK Kuala Kubu Bharu (2)
Secondary School
2000-2004: SMK Kuala Kubu Bharu (SPM)
College/ University
2008-2009: Taylor’s University College (International Canadian Pre-U)
2009-2010: Lincoln College ( Foundation in Science)

3. Employment History
2 February 2016-Current
SOS International Aspire Lifestyles
Position: Lifestyles Consultant
 To handle incoming calls with regards to Concierge/lifestyles; serving Singapore.
 Professionally handle all customer information, comments and enquiries.
 Assist customers with their Fast Track or Limo bookings.
 Follow up on bookings as well as ensuring service level (SLA) is met on a daily basis.
1st March 2012 – 22nd October 2015
PayPal Malaysia
Position: Fraud Prevention Executive (Spoof Processing)
Reasons for leaving: career progression, better opportunities, higher income
Last drawn salary: RM 3100 basic RM 250 transport allowance
Responsibilities
 Handling customers accounts to ensure of spoof activity. Outbound calls are made to
customers to ensure security of transactions.
 Handling claims and disputes sent by customers for unauthorized transactions. Accepting
or denying claims based on activity on accounts done by customers.
 Review data for any discrepancies and inconsistencies
 Ability to ask probing questions if necessary
 Experience in researching applications and recognizing errors
 Gathering together information from all source and observations
 Use investigative plans
 Expanding the use of critical thinking
 Apply problem-solving methods
 Organize data thoroughly
 Use of data analysis techniques
 Apart from work, I am also actively involved in other activities within the company such
as PlayPal, a committee member that organizes events on behalf of the company and also
participating in charity events.

4. 20th September 2010 – 29 February 2012
Standard Chartered Bank (Scope International)
Position: Virtual Relationship Manager
Reasons for leaving: better opportunities
Last drawn salary: RM 2500 Commission: 500-800+
Responsibilities
 Understanding the customer’s strategic priorities, needs, opportunities, risks and provides
professionals advice and alternatives/ solution incorporating the full range of Consumer
Banking products.
 Strengthening & depending relationship with customers to achieve increase in share of
wallet and revenues.
 Work with the bank’s multiple regional product specialists to formulate and execute
customized strategies for each client.
 To perform sales and service of the banks product and to build excellent relationship with
customers via phone.
 Taking overall responsibility and accountability for the profitability and service quality of
an assigned/ acquired portfolio.
July 2009
Celebrity Fitness
Position: Fitness Consultant
Reasons for leaving: Studies
Last drawn salary: RM 1800 Commission: 500 +
Responsibilities

5.  Indoor sales that deals directly with customers who are interested to work out in a gym.
 Collecting leads on a daily basis in order to make appointment and more sales in the
future.
 Attending road shows when necessary to promote the product of the particular company.
January 2007- December 2007
California Fitness
Position: Fitness Consultant
Reasons for leaving: Studies
Last drawn salary: RM 1500 Commission: 500 +
Responsibilities
 Indoor sales that deals directly with customers who are interested to work out in a gym.
 Collecting leads on a daily basis in order to make appointment and more sales in the
future.
 Attending road shows when necessary to promote the product of the particular company.
July 2006- December 2006
Coffee Bean & Tea Leaf
Position: Barista
Responsibilities
 Preparing and taking orders from customers.

6. Reference
Name: Miss Joyce
Position: Asst. Manager
Company: California Fitness
Relationship: Manager
Contact no.: +6012-2600000
Name: Ms. Amanda Chin Good Mua
Position: Sales Team Manager
Company: Standard Chartered Bank (Scope International)
Relationship: Sales Team Manager
Contact: +6012-3280729
Name: Vincent Raj
Position: Team Leader
Company: PayPal Malaysia
Relationship: Supervisor
Contact: +6014-919 6187
Name: Christalene Philip
Position: Manager Aspire lifestyles
Company: SOS Int. Aspire Lifestyles
Relationship: Manager
Contact: +6016-3430914