1. Cassandra Brooks
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7221 Higdon Rd. Birmingham, AL 35212
Cell Phone: 334-505-7558 * CassandraDianne33@yahoo.com
Summary
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Professional financial specialist with over 5 years in the financial industry. Combines
specialized banking expertise, knowledge of products with outstanding focus in customer
service, sales and account relationship management to deliver consistent growth in revenue and
profits.
Extensive back-office operations management with attention to detail and experience in
researching and resolving complex banking problems. Strong verbal communication skills and
the ability to multi-task appropriately.
Experience
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Loan Operation/Business Banking Specialist
August 2014 to Present
Regions Bank - Birmingham Alabama
Manage Commercial Loan document reviews and provide Business Banking Exception Clearing.
Completed document validation reviews and business resolutions for Mortgages, Guaranty
Agreement, Vehicles, Appraisals, Life Insurance, Flood Documents, Hazard Insurance, AG
Insurance, P-Cards, Letter of Credit Note extension, Customer Info Profile, Assignment of
Brokerage, Guidance Line of Credit (GLOC) Applications, Credit Card processing and ACH.
Work collaboratively with branch and regional management team on SBA Loans, PAM/SDL
loans, and unsecured loans. Achieved all annual revenue and profit objectives and ensured
department stays below the 2.00 % error range in lending objectives.
Loan Operation / Business Banking Exception Clearing Specialist
September 2013 - August 2014
Regions Bank - Birmingham, Al
Leveraged expansive knowledge in commercial banking to manage Business Banking Exception
Clearing. Coordinate standard operating procedures and approval process of a series of different
documents such as UCC’s, Mortgages, Deeds, Property Taxes, Vehicle Titles, Customer
Information Profile, Resolutions, Guaranty Agreement, Assignment of Rents and Leases,
Hazard Insurance, Appraisals, Assignment of Life Insurance, Flood Insurance and Security
Agreement.
Balanced batch summary reports for verification and approval. Assist team in researching and
resolving all payment problems that are escalated from customers and vendors.

2. Bill Pay Operation/ Settlement/Conversion Dept
October 2011 - August 2014
Regions Bank - Birmingham, Al
Responsible for assigned back-office banking operation tasks. Ensure settlement department
processes claims in timely manner. Perform return-item maintenance, outgoing & incoming
returns, Non-post, foreign item collections and research adjustments.
Follow established bank policies and procedures to ensure that department meets and adheres to
audit standards during yearly reviews. Ensure objectives and commitments are maintained;
inspire trust from other and uphold organization values.
Oct 2007 to Oct 2011
Probate Clerk, Perry County Probate Office/ Marion, Al
Under general direction, manage renewal and duplication driving license pictures, record
mortgages, and record deeds. Also process marriage applications, marriage license, hunting
licenses, fishing license, boat licenses. Research and record judgments, tax liens, and release of
liens.
Education
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CONCORDIA COLLEGE-SELMA - Selma, Al
Bachelor of Science in Business Administration
Years Attended (Aug. 2000 to May 2006)
G.P.A. 3.25
Skills
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Software: Microsoft Word, PowerPoint, Excel, Corel, WordPerfect.
Banking applications: iView, Underwriter loan Approval System
References are available upon request.