Casie Miller is seeking a position with opportunity for advancement. She has a Bachelor's degree in English from Southern New Hampshire University, where she was on the Dean's and President's Lists and earned a 3.601 GPA. Her experience includes serving as a Clinical Support Specialist, where she performed eligibility research, compliance checks, and coordinated records. She also has experience as a server. She is proficient in Microsoft Office and possesses skills such as organization, teamwork, writing, and problem solving for difficult customer situations.

1. Casie Miller
2695 S 2nd St Apt A5
Cabot, Ar 72023
Phone: 5016060319
E-mail: casie.miller@snhu.edu
Profile Summary
A position with an established company with opportunity to advance. Offering a
Bachelor’s degreein English with strong academic and researchskills.
Motivated self‐starter with experience in customer care and customer service.
Proven ability to work with difficult situations and provide a high level of service
to clients. Possesses easily transferable skills such as organization,working
with teams, and writing skills.
Education
Bachelor’s in English,
Southern New Hampshire University- December 2015
Dean’s List, President’s List
GPA 3.601
Skills
 Proficient in: Microsoft Word, Excel, and PowerPoint
Professional Experience
Clinical Support Specialist (June 2014 –Present)
Professional Counseling Associates Lonoke, Ar
 Serve as first contactforthe public tocommunitymentalhealthserviceswithinthe Lonokecommunity.
 Performedroutineclienteligibilityresearchvia the state Medicaiddatabase.
 As FacilitiesMaintenanceMonitor,responsibleforperformingmonthlysafety compliancechecksto
ensurethat officemetstate safety guidelines.
 Responsibleforcoordinatingthereleaseofrecordsbetweenvarious state andmentalhealthagencies.
 Verified dailybillingactivitiesof cliniciansandmentalhealthparaprofessionalstolater be approvedby
the billingcoordinatorandmanagedcarecoordinator.
 Responsibleforcommunicatingwiththeclientcareliaisontocoordinatefinancialeligibilityfor new and
existingclients.
 Also responsibleforansweringphones,filingandother routineclerical duties.
Answering phones, scheduling appointments, filing, insurance look -up, filing, records
requests, verifying daily activities andwritten clinical records for clinicians andmental
health paraprofessionals.

2.  Resume: Casie Miller
 Page 2 | [Type your phone number]
Server (August 2013-June 2014)
On the Border- Sherwood, Ar
On the floor server, multitasking, clean-up, set-up, catering, money management. Proficient on
the Aloha computer ordering system. Provided service to customers and assisted with
deescalating complaints by problem solving issues.
Awards/Achievements
 Member of English International Honor Society-Sigma Tau Delta
 Member of National Society of Leadershipand Success, Awarded the National
Engaged LeadershipAward
 Member of the National Society of Collegiate Scholars