1. CASEY ROSE
571-269-7968
crose0716@gmail.com
SUMMARY
Recent graduate with excellent troubleshooting, installation, customer service, technical support, and network
management skills.
EDUCATION
• ITT Technical Institute, Associates of Applied Science, Computer Network Systems, 2013
• ITT Technical Institute, Bachelor of Science Degree, Information Technology and Cybersecurity
(Graduation 2015)
• Park View High School, High School Diploma 2008,
CLEARANCE
• CBP Full BI Clearance (Public Trust)
Skills
• Remedy v7.6
• Active Directory
• Windows XP/7/8
• MS Office 2010/2013
• VPN/Mobikey/RSA
• Network Connectivity troubleshooting
• Excellent Customer Service
• Communications/ Technical Skills
• Kofax 3.1
WORK EXPERIENCE
Document Scanning Analyst T- Rex Corporation, October 2015 – Present
 Scan Classified Document and Scan them into program for the User to search the Classified Document in a
search..
SMS Data Products Group, Inc., February 2014 – October 2015- Custom and Border Protection
• Help customer with troubleshooting, provided technical support for customer
• Help customer with unlocking their Active Directory accounts and help customer with different
program such as JAVA and Microsoft Office suite, and help user with security programs.
• Joint Activities & Accountability Center (JAAC) – JAAC Technician

2. CASEY ROSE
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 Successfully manage critical/urgent incidents and requests
 Investigate, diagnose incidents of failed IT service quickly
 Relay information to Duty Officer, system owners to engage further
investigation of critical network incidents
 Designate Master Tickets for critical/urgent network incidents
 Join/participate on scheduled/unscheduled technical conference calls
 Monitor status/progress, review of all open Remedy tickets escalated to the
JAAC
 Analyze/monitor trends for network connectivity tickets
•
New Horizon Security Services, April 2011 – January 2014; Security Officer
• Maintaining order and secured contracted properties.
• Perform patrols according to site post orders (either foot patrols or vehicle patrols, or combination of the
two).
• Check door locks, ensuring that all property access points are locked at the appropriate times.
• Monitor public use of the property to ensure safety for all patrons.
• Perform site evaluations.
• Respond to calls for assistance from property managers, tenants and patrons.
• Other duties as assigned.
Reference
• Dameon Tillman – 571-358-5368
Co- Worker
• Mike Louis- 410-903-4050
Supervisor