1. CAROLYN A. COOPER
carolyn.cooper22@gmail.com
Phone: (406)208-4681
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SUMMARY
Skilled in Lean and Six Sigma methodologies enabling me to analyze and streamline processes, identify
and close gaps, improve employee engagement, and build trust. Proven successful collaboration with
leadership and staff members.
PROFESSIONAL SKILLS
• Analytical skills • Process improvement methodologies
• Collaboration skills and teamwork • Research skills
• Customer service • Applications (Lawson, Learning
Management System, Position Manager,
AS400, Compliance 360, Kronos,
PowerPoint, Zebra Printer, Excel, Access)
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PROFESSIONAL EXPERIENCE
Billings Clinic Billings, MT June 2012-June 2015
HUMAN RESOURCES SPECIALIST
(July 2014-June 2015)
• Screened job applications and scheduled about 40 job interviews a week
• Covered main desk reception areas, including assisting walk ins, organization ID badge
management, and developing and maintaining effective office procedures and workflow.
• Provided support for all areas of Human Resources including compensation, bereavement, on
boarding of travelers and students, recruitment, leave of absences, benefits, employment
verifications, CME education, and service initiatives.
• Assisted with organization’s service efforts like Day of Caring, the Classic fundraiser, Operation
Supply, and Service Recovery.
ADMINISTRATION INTERN: CORPORATE COMPLIANCE & HUMAN RESOURCES
(June 2012-June 2014)
• Updated 250 compliance policies for a regional affiliate to meet federal and state guidelines.
• Managed and analyzed Service Recovery efforts in order to improve service quality.
• Assisted Regional HR team in establishing better communications between affiliate sites focusing
on using each other’s strengths to collaborate.
Columbia St. Mary’s Hospital Milwaukee, WI
OPERATIONS IMPROVEMENT INTERN (2011)
• Analyzed survey data to help establish streamlined process flows for merger between two
hospitals.
• Assisted Operations Improvement team and Emergency Department team streamline their
processes, organize supplies, and adjust PAR levels.

2. St. Vincent Healthcare Billings, MT (Summer 2010, 2011)
ADMINISTRATIVE /PERFORMANCE EXCELLENCE INTERN
• Assisted with data entry for Epic implementation and Lean projects.
• Assisted Finance department in developing Excel spreadsheets for 2011 budget reimbursements.
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EDUCATION
Master of Health Administration May 2014
Montana State University-Billings Billings, MT
Bachelor of Science in Business Administration May 2012
Major: Operations and Supply Chain Management, Minor: Health Studies
Marquette University Milwaukee, WI
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CERTIFICATION
Yellow Belt Certified
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ACTIVITIES
Jaycees, Member-2014-present
Shape Up Montana Team Captain: 2013, 2014, and 2015
United Way Day of Caring Team Leader and Participant: 2013, 2014
Billings Clinic Foundation Golf Tournament Committee: 2013, 2014
American College of Healthcare Executives Member: 2012-present