Carlos Fleck

Porto Alegre Area, Brazil Brazil

Cloud Support Engineer at SAP

Technology / Software / Internet

Dedicated, client-oriented customer service professional, with 15+ years of experience managing and leading teams and cultivating company business by providing excellent customer care in high-volume and demanding environments. Exceeds expectations and motivates others to do the same through diligence and attention to detail, assessing customer needs to improve service conditions and build strong, loyal relationships. Leads and trains large staffs with enthusiasm and in-depth knowledge of procedural and operational standards, managing strengths to facilitate ideal placement in the field. Creates and integrates workplace enhancements, identifying areas of improvement for customer satisf...