Factors to Consider When Choosing Accounts Payable Services Providers.pptx
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Design and Delivery of Patron-Centered, Web-Based Library Services in an Academic Library
1. Design
 and
 delivery
 of
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patron
 centered,
 web
Â
based
 library
 services
 in
Â
an
 Academic
 Library
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2. Project
 Origin
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⢠new service/collection to feature
Where does the idea come from?
⢠perceived need
⢠directive from higher authority
⢠user-request
3. Project
 Origin/Users
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⢠identify target users
Start with the users:
⢠research
⢠understand
⢠personas
4. Users
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⢠can have more than one type of user
Disparate Users
⢠identify secondary and tertiary users
⢠design with those information needs in mind
⢠include representative stakeholders
11. Design
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⢠where they are
With âwayďŹndingâ users should know:
⢠where the things are they are looking for
⢠how to get to what they seek
⢠where they have been already
12. Design
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designing a site or service so that it can
adapt for optimal viewing across multiple
platforms or devices
Responsive Design:
13. Design
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⢠include them early in the process
Working with Designers/Programmers:
⢠help them âbuy-inâ to mission of service
⢠remind them of who the users are
16. Usability
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⢠task analysis
⢠eye movement
⢠observation
⢠surveys and interviews
Assessment:
⢠expert review (heuristic evaluation)
17. Usability
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⢠visibility of system status
⢠match between system and real world
⢠user control and freedom
⢠error prevention
Heuristics by Jakob Nielsen:
⢠consistency and standards
18. Usability
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⢠recognition rather than recall
⢠ďŹexibility and eďŹciency of use
⢠aesthetic and minimalist design
⢠help users recognize/diagnose errors
Heuristics by Jakob Nielsen:
⢠help and documentation
22. Delivery
 &
 Beyond
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⢠within the web service
Documentation:
⢠records of the process
⢠what can be learned and shared?
⢠training
23. Delivery
 &
 Beyond
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⢠existing pages pushing to new content
Promotion:
How do people know the service is available
and how it beneďŹts them?
⢠social media
⢠email blast or newsletter
⢠presentations
24. Delivery
 &
 Beyond
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⢠analytics
Continued Assessment:
⢠feedback
⢠new testing