1. Carla Maggard
20999 Woodside Ln
Parker CO 80138
801-809-8772
Objective I am interested in continuing to be an integral part of a claims environment. I am
excited to use my leadership abilities, technical expertise, excellent customer
service and relationship building ability.
Experience January 2012-Present American Family Insurance Englewood, CO
Casualty Claim Manager
• Managed teams of adjusters both pre and post specialization and currently manage an
ESO team
• Review metrics to determine gaps, work with staff to understand and close gaps
• Manage direct reports, develop staff through coaching
• Accountable for CRP and TP goals and my unit lead branch in 2012-2014
• Monthly Focus Audits, Weekly file reviews, Weekly Rally’s and Daily Huddles
• Headed CRP Committee and exceeded the goals in all 3 states
• Review Reports and comprehend
• Partnership with other disciplines, PD, Med Services, Subrogation, Legal and Agency
Mar 2006-January 2012 American Family Insurance Englewood, CO
Casualty Claim Desk Senior Adjuster
• Handle Auto Claims, Homeowners Liability Claims and various specialty vehicles
• Negotiate with insured’s, claimants and attorneys on settlement of claims
• Handle PIP, ME, BI, UM and UIM claims
• Participate on projects and head committees
2003-2006 Sedgwick CMS Salt Lake City, UT
Claims Examiner III
• Handle Auto Claims and General Liability claims for large organization
• Negotiations with Claimants and Attorneys to settle large BI claims
• Meet monthly with client and defense counsel on large BI claims
1994-2003 Associated Food Stores Salt Lake City, UT
Sr. Property & Casualty Claims Adjuster
• Handle P&C Claims for Grocery Store Retailers
• Claims included a variety of slip and falls, employee dishonesty, food spoilage, money’s
and securities, power outages, shopping cart claims, auto claims and various types of
property losses
• Negotiations with Claimants and Attorneys to settle BI claims
Claims Supervisor
• Administered Benefits for Associated Team Members
• Supervised the Administration of the Retail Medical Plan
• Handled P&C Claims for Grocery Store Retailers
• Monitored the Worker’s Compensation Program for Associated Team Members
Human Resource Representative
• Interviewed potential team members for positions
• Completed all necessary paperwork for new hires and terminations
• Attended job fairs, handled internal and external postings

2. Education Held Utah and WY Adjusters P&C license and currently hold licenses in other states
Ongoing Continuing Education classes
Completed the Leadership Development Program with American Family
Interests Family, decorating, gardening, golfing, piano, traveling
Additional History 1991-1994 American Benefit Salt Lake City, UT
Claims Processor
• Administered Medical plan for Union Carpenters & Cement Masons
• Strong Customer Service both on the phone and in person
1986-1991 Travelers Insurance Salt Lake City, UT
Claims Adjuster
• Handled Auto, Property and Work Comp Claims