1. From suggestion to process
improvement
Peter Björklund, Solution Architect
14 november
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©2013 Software AG. All rights reserved. For internal use only

2. Define
Measure
Analyze
Improve
Process Improvements
Communication
Knowledge
sharing
Control
Ideas
Collaboration
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©2013 Software AG. All rights reserved. For internal use only

3. Collaboration
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©2013 Software AG. All rights reserved. For internal use only

4. Suggest improvement
Submit
improvement
suggestion
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©2013 Software AG. All rights reserved. For internal use only

5. Suggest improvement
Submit
improvement
suggestion
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©2013 Software AG. All rights reserved. For internal use only

6. Recieve improvement suggestion
Notification
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7. Recieve improvement suggestion
1. Prioritize
2a. Evaluate
suggestion
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2b. Delegate suggestion

8. Define
Business problem
Goal
Project/Initiative
Model a SIPOC
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Customer
Output
The process
Input
Supplier
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©2013 Software AG. All rights reserved. For internal use only
Project charter

9. Measure
Data collection of As Is performance
Establish process performance baselines.
Identify the gap between current and required performance.
ARIS PPM
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©2013 Software AG. All rights reserved. For internal use only
Invest in good data?

10. Measure
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11. Analyze
 Root causes analysis
 Fishbone diagram/What is effecting the problem
 Analyze the data
 Value stream map
 Measured process
 What is critical to quality
 CTQ diagram
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©2013 Software AG. All rights reserved. For internal use only

12. Improve
 Identify creative solutions to eliminate the key root causes
 Model To Be process(es)
 Simulate the different solution(s)
 Communicate changes
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©2013 Software AG. All rights reserved. For internal use only

13. Control
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14. Communicate change
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15. Communicate change
Communicate in
company feed
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16. Communicate change
Communicate in
group feed
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©2013 Software AG. All rights reserved. For internal use only

17. Define
Measure
Analyze
Improve
Process Improvements
Control
Improvement
Collaboration
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©2013 Software AG. All rights reserved. For internal use only