Cambridge BizServe Corporate Overview

1. © 2015 CAMBRIDGE BIZSERVE, ALL RIGHTS RESERVED
Radha Raghupathy
BPO

2. Agenda
Overview
Services
Key trends
Management
© 2015 CAMBRIDGE BIZSERVE, ALL RIGHTS RESERVED

3. We effectively manage our partners
business processes and provide business
insights through analytics

4. About us
1

5. About our group
Pedigree
Focus
Innovative and
Long Term
• Part of Cambridge Technology Enterprises Limited (CTE), a public listed global business and
technology services company
• Presence across multiple locations in North America with offshore developments offices in
Hyderabad and Bangalore, India
• Deep pool of 250+ talented professionals delivering solutions globally
• Helping companies capitalize on convergence of Cloud and Big Data
• Recognized as a thought leader and innovator of enterprise solutions, CTE focuses on cloud
application development and management, data warehousing, business intelligence (BI) and
analytics on the cloud and business process outsourcing
Key Fortune 500
Clients and
Partners
• Under the aegis of Mr. Aashish Kalra, CTE group is building right partnerships, setting up
competencies, ensuring a strong human resource base and growing as a technology service
provider to deliver innovative solutions

6. Cambridge BizServe: Overview
Cambridge BizServe is in the business of managing outsourced business operations. We have presence in
Hyderabad, Bangalore and Chennai. With an employee base of about 100+ talented professionals, we deliver
solutions globally.
We provide our customers with a range of services spanning from high end voice and non-voice support
operations covering various industries such as Manufacturing, Energy and Utilities, Life Sciences, Pharmaceuticals,
Retail and Services to name a few. Our state of the art BPO centre in India caters to some of the large and mid-
market organizations globally.
Cambridge BizServe offers BPO/ KPO services, including but not limited to tax, audits and accounting, Business
Research and Data Analysis, Cloud infrastructure, Compliance, Publishing Outsourcing, Legal Process Outsourcing
(LPO), Financial Research Outsourcing (FRO) and Customer Contact Center.

7. Overview
Focus
Vision
• Cambridge BizServe assists companies manage outsourced business operations
• Presence across multiple locations in North America with offshore developments offices in
Hyderabad and Bangalore, India
• Employee base of 55+ talented professionals delivering solutions globally
• Focus: High end voice and non voice support operations
• Geography: US, India and Emerging economies
• Vertical: Manufacturing, Energy and Utilities, Life Sciences/Pharma, Retail and Services
Prominent
Customers
• Cambridge BizServe long term vision is to assist in high end KPO and analytics/cloud based
support operations.
• Schneider Electric
• Colgate
• US Securities
• AIG
Cambridge BizServe: In a nutshell

8. Key trends in BPO

9. How is
Cambridge BizServe
an apt outsourcing
partner?
• Cambridge BizServe looks beyond cost reduction to
focus on innovation and customer care optimization.
We combine vertical solutions (such as claims
processing, health payer business processing and loan
portfolio management) with horizontal solutions (such
as payroll, HR and supply chain management) to deliver
effective BPO strategies.
• We are in line with the current trends and the way the
BPO ecosystem is shaping up.

10. Our Services

11. Cambridge BizServe caters to the differing needs of clients across verticals and functions. We offer the traditional as
well as high-end BPO/KPO services. This is coupled with cloud infrastructure management and analytics. This ability
positions us as one of the sought after companies in this space.
Our offerings include:
• Data – Entry, Processing, Analysis
• Voice – Inbound and Outbound
• SaaS Application Support
• Product helpdesk
• Cloud infrastructure management
• F&A
• Analytics and Reporting
• Background Verification
• E-Publishing
Our Services

12. Key Highlights: Cambridge BizServe
• Language skills to cater to
different markets
• Flexibility to work across
different time zones.
• 100% call recording
• All calls stored for
stipulated period
• Internal audit and training
• Dedicated trainer for
Language / Soft skills
• Experienced Operations
Manager to oversee the
process.
• Detailed Dashboards / Reports
on a weekly / monthly basis.

13. Key trends
3

14. Leap to high-end KPO
23%5%
BPO KPO
CAGR per year
Cambridge BizServe focuses on KPO which has a
23% CAGR per year, with major focus on –
• Tax, audits and accounting
• Business Research and Data Analysis
• Cloud infrastructure
• Compliance
• Publishing Outsourcing
• Legal Process Outsourcing (LPO)
• Financial Research Outsourcing (FRO)

15. • Innovation becomes the status quo
• Value creation
• Breadth and depth of BPO service provisions
• Contract structuring gets creative
• Buyers seek balanced shores
• Smaller, shorter BPO engagements
• Organizations seek help managing and
protecting unstructured data
• New InfoSec strategies
• Companies embrace a mix of SaaS and private
cloud
Key outsourcing trends
How is Cambridge BizServe an apt outsourcing partner?
• Cambridge BizServe looks beyond cost
reduction to focus on innovation and
customer care optimization.
• We combine vertical solutions (such as
claims processing, health payer business
processing and loan portfolio
management) with horizontal solutions
(such as payroll, HR and supply chain
management) to deliver effective BPO
strategies.
• We are in line with the current trends and
the way the BPO ecosystem is shaping up.

16. Our business model
4

18. By leveraging the insights and experience of our holding company,
we plan to accelerate the convergence of KPO, Cloud and Analytics
into our Services operating model.
Our comprehensive offering enables our customers in:
Reducing their operational cost via support services
Providing the right cloud framework
Assisting in business decisions via analytics
© 2015 CAMBRIDGE BIZSERVE, ALL RIGHTS
RESERVED

19. Management
5

20. Radha is the head of BPO operations at Cambridge BizServe. She has over 20 years of
comprehensive experience in managing large scale BPO’s. She also has entrepreneurial
experience in setting up and managing a BPO for Standard Chartered Bank – Aran
Associates.
Her core expertise lies in setting up processes, business expansion and growth, and managing
overall global operations. At Cambridge BizServe she spearheads the entire BPO operations
and is responsible for new customer acquisition while managing the global delivery.
Radha has been managing IT and ITeS partners for The Home Depot, HD Supply and
Tyco for about 7 years. This experience enables her to understand customer expectations and
fine tune the delivery to suit customer needs.
Prior to Cambridge Services, she was associated with Azur, Tyco, HD Supply, The Home
Depot and Optimus Global Services.
Radha Raghupathy
Director BPO

21. Aashish Kalra is the Chairman of Cambridge Technology Enterprises. He is a pioneering
equity investor in Technology, Infrastructure, Real Estate, Energy, Logistics and Hospitality.
Initially, at CTE LLC, Aashish Kalra was also one of the co-founders of Cambridge/Samsung
Partners, one of the earliest independent venture capital firm in Boston in 1996 in
partnership with Samsung of Korea with a vision to provide funding and assistance for seed
and early stage IT companies. Being a co-founder of Cambridge Samsung Resources, a
leading Systems Integrator, he also concluded successful partnerships and joint ventures
with Hewlett-Packard, Marubeni, NEC and other global 1000 companies. CTE LLC has been
associated as founders and investors of several successful technology companies.
As the Chairman, he foresees the global operations of CTE, providing strategic vision and
leadership to the company. He is responsible for the overall company growth and
expansion. He has been consistently quoted in leading Indian and International media and
was featured in the “Young Turks” program on CNBC. He is an international speaker and has
participated in several industry events in America, Europe, India, China and the Middle East.
In 2008, he was named one of the “Outstanding 50 Asian Americans in Business”.
Aashish attended The Doon School at Dehradun in India. He also holds a Master’s degree in
International Finance from Brandeis University, Waltham, USA, and graduated from St.
Stephens College, Delhi with a Bachelor’s degree in Economics (Honors). He did his thesis on
the Japanese Financial System at Sophia University, Tokyo, Japan. Know more about him
on Wikipedia, Linkedin, and Twitter.
Aashish Kalra
Chairman

22. THANK YOU
Contact:
Radha Raghupathy
Director
T: +91-40-40234400
E: rraghupathy@ctepl.com © 2015 CAMBRIDGE BIZSERVE. ALL RIGHTS RESERVED