You posted your job opening online, reviewed stacks of resumes, interviewed several frontrunners, and then finally made an offer. Your top candidate accepted. Now the hard work is over, right? Not so fast! One of the most critical components of the hiring process happens after the offer. How much time do you devote to the onboarding process? This presentation shares 22 ways you can improve your agent onboarding efforts!

1. 22 Ways to Improve Agent
Onboarding

2. Highlights
from
the
January
31,
2017
#ICMIchat

3. Q: Which
onboarding
tasks
are
on
your
pre-­‐first
day
checklist?

7. Q:
What
are
some
ways
to
make
the
first
day
more
inviting
for
new
contact
center
agents?

11. Q:
What
are
some
ways
to
make
the
first
day
more
productive
for
new
agents?

14. Q:
What’s
the
best
way
to
onboard
new
agents
who
work
from
home?

18. Q:
What’s
the
typical
onboarding
timeline
in
your
company?
How
long
before
agents
handle
contacts
on
their
own?

22. Q:
What’s
your
best
piece
of
advice
for
making
onboarding
more
efficient
and
effective?

26. Join
us
every
Tuesday
at
1pm
ET
for
#ICMIchat
Just
follow
&
use
the
hashtag
to
join
us!
More
info:
http://bit.ly/ICMIchat