The Numbers Game: Using Metrics to Improve Performance

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CTSI at UCSF

Team presentation by Deborah Grady, MD, MPH, Jo Anne Coates, MAOD, Maninder Kahlon, PhD from CTSI at UCSF.

Gesundheit & Medizin

The Numbers Game Using Metrics to Improve Performance Deborah Grady, MD, MPH, Jo Anne Coates, MAOD, Maninder Kahlon, PhD

Overview ,[object Object],[object Object],[object Object]

Prior Efforts ,[object Object],[object Object],[object Object],[object Object],[object Object]

Future Vision ,[object Object],[object Object],[object Object],[object Object]

Initiative Goals ,[object Object],[object Object],[object Object],[object Object],[object Object]

[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Selected Approach - Balanced Scorecard CTSI STRATEGY EXECUTION ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

[object Object],MISSION AND STRATEGY CTSI FINANCIAL (the fiscal resources and management expertise that CTSI must possess to achieve its mission and satisfy its stakeholders) CTSI INTERNAL PROCESSES (the core operational processes that CTSI must excel at to achieve its mission of bringing better health to more people more quickly) UCSF, COMMUNITY & SOCIETY (the ultimate measure of our success - the impacts we have on the health of individuals, the community and society) CTSI ORGANIZATIONAL GROWTH & LEARNING (the knowledge, skills, attitudes and beliefs that leadership, management and staff must possess & develop to achieve its mission) Selected Approach - Balanced Scorecard

Balanced Scorecard – Cascading Scorecards CTSI Overall Organizational Scorecard CTSI Program Scorecards CTSI Sub-Program Scorecards CTSI Employee Scorecards

[object Object],[object Object],[object Object],[object Object],[object Object]

From Theory to Practice ,[object Object],[object Object],[object Object]

Tangible Goals! ,[object Object],[object Object],[object Object],[object Object],This will enable us all to assess and optimize $ spent to align with initiatives that achieve maximum impact .

1 Mission/Vision ,[object Object],CTSI Financial (4.0) ,[object Object],[object Object],[object Object],CTSI Org Growth & Learning (3.0) ,[object Object],CTSI Internal Process (2.0) ,[object Object],Accelerating Research to Bring Better Health to More People More Quickly! UCSF, Community, & Society (1.0) ,[object Object],[object Object],[object Object],[object Object],[object Object]

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