Operating Services Optimization and Cost Reduction

1. Operating Services Optimization and Cost Reduction
Solutions for Enterprise Business Clients
across the United States
Where innovative thinking and superior insight converge

2. Specialists in Operating Services and Infrastructure
Optimization and Cost Reduction.
Why Our Services Are Of Value
In the mid-1980’s, the Department of Justice began
a series of actions that led to the deregulation of
many industries, to remove barriers of entry and
escalate competition across all markets segments
and business activities; which ultimately set the
stage for exponential advancement of new technolo-
gies and the creation of new Operating Services,
Vendors and Service Provider products and solu-
tions. This in turn led corporate IT, Finance, Cus-
tomer Service, Support, Telecom, Facilities, Ac-
counting, Shipping, HR, Training, Production, Pur-
Operating Services & Infrastructure — chasing, Sales, Marketing and Operations Depart-
What We Do ments across all industries and vertical markets to
Pearl Logic's mission is to help Clients optimize the experience the beginning of a tsunami of explosive
implementation and use of their Operating Services change with the rapid adoption of function and pur-
and Infrastructure to meet precise business require- pose specific new technologies, products and ser-
vices; quickly followed by the rapid evolution of cen-
ments while significantly reducing overall operating
tralized and distributed Operating Services choices
costs. Our skilled consultants, analysts and engi-
and options, with continual advancement of almost
neers have gained the knowledge to accomplish this
every possible type of Business Operating Service
through decades of broad and extensive business and Infrastructure solution. This has greatly ex-
analysis, engineering, financial auditing and imple- panded the number and availability of Service Ven-
mentation experience. 98% of our Clients have real- dors, new products, solutions, services and options
ized a 20%-40+% reduction in Operating Services across all industries. Businesses now have the
and Infrastructure operating expenses, while at the choices that could never have been predicted or
same time experiencing a significantly higher level imagined twenty years ago. While this is all good, the
of Customer Service and Support. problem that has emerged from these massive
changes, that continues today, is confusion for Busi-
Pearl Logic’s Operating Services and Infrastructure ness Executives, Owners and Managers. It’s impossi-
Consulting group provides a comprehensive audit ble for most Businesses and even many people
and inventory of all services at each Client location; within each of these industries to keep pace with
• Audit, Analysis & Service Inventory these exponential advancements, changes and avail-
• Optimization & Re-engineering evaluation able solutions and Vendor options, across the entire
• Process & Service improvement Operating Services and Infrastructure landscape.
• Optimization & Cost Reduction recommen-
dations with detailed reporting
• Planning & Contract negotiation
• Implementation & Vendor management
Pearl Logic will facilitate all necessary implementa-
tion and optimization of services for all Infrastructure
and Operating Service changes (pretty much EVERY
type of Operating Service (outside of HR) used by businesses,
across their entire business enterprise, where an “Operating
Expense” is incurred).
For More Information, Please Contact
Chuck Spewock at +352-503-6496 (US) or
where innovative thinking
email CSpewock@PearlLogic.com and superior insight
www.PearlLogic.com converge

3. Specialists in Operating Services and Infrastructure
Optimization and Cost Reduction.
Our Role
Pearl Logic works with our Business Clients as an
independent and objective “Service Provider and
Vendor Neutral” advocate to provide “value add”
assistance as a fresh pair of experienced eyes, an
extra pair of hands and experienced understand-
ing of how to optimize our Client’s Operating Ser-
vices and Infrastructure environment. We know
from decades of experience that Operations, Mar-
keting, Sales, Purchasing, Training, Shipping,
Production, HR, Accounting, Facilities, Telecom,
Our Service Support, Customer Service, IT, Finance and Field
Pearl Logic provides comprehensive audit, analysis, Service managers tasked with overseeing daily
inventory and optimization evaluation of all of a Cli- functions, activities and the company’s Operating
Services and Infrastructure resources, are at a dis-
ent’s Operating Services and Infrastructure, along
advantage because of the day-to-day challenges of
with detailed reporting and summarized recommen-
simply keeping things running smoothly. Between
dations that optimize the implementation of their In-
not having time, resources, methodologies, tools,
frastructure and Operating Services; clean-up and processes and the daily exposure that Pearl Logic
limit the number of Service Provider Vendors and has to multiple business environments, and Pro-
Invoices Clients are forced to manage every month, vider and Vendor solutions, technologies, service
and reduces operating costs without compromising options and resources, it’s impossible to effectively
quality and reliability. Our experience has shown do what Pearl Logic does. Our role is to assist
that, on average, we can reduce Operating Services these managers by sharing our extensive experi-
and Infrastructure operating costs by 20%-40+% for ence and expertise that has come from doing what
98% of the Clients we work with. In exchange for our we do every day for Clients across every business
services, our fee is based upon a 50% split of the type and market segment.
savings found though our processes, with our Busi- To learn more about how Pearl Logic can help
ness Clients, for the first 12 months; with 100% of all you, please check us out at www.PearlLogic.com.
savings accruing to the Client in month 13 and be-
In the meantime, we’re ready to serve you and
yond. We do NOT invoice for any of our services
look forward to doing so when you’re ready to
until our Clients actually begin to realize the cost
start reducing your Operating Services and Infra-
reductions that our processes have identified and
structure operating expenses.
implemented; NOR do we charge any up front re-
tainer or other type of expense fees.
If we’re unable to find any cost reductions, the Client
does NOT pay a single penny and therefore, there is
100% “ZERO” risk when engaging with Pearl Logic.
In essence, our Clients have absolutely “ZERO” risk
and only Reduced Operating Expenses, Greater
Optimization of Infrastructure and Operating Ser-
vices, and significantly higher levels of Customer
Service and Support, to gain.
For More Information, Please Contact
Chuck Spewock at +352-503-6496 (US) or
where innovative thinking
email CSpewock@PearlLogic.com and superior insight
www.PearlLogic.com converge

4. Example areas of Audit, Analysis, Inventory, Optimization Evaluation,
Implementation and Cost Reduction
Merchant Services
• Credit Card Processing Services Expenses
• Merchant Account Expenses
• Check Processing / EB Services
• Terminal Services Hardware Expenses
• E-Commerce / Website Shopping Kart Expenses
Telecom / Datacom Services
• Local PRI (DID Number etc.) Service Expenses
• Business Line / Centrex / Fax Line Expenses
• All Long Distance & Toll Free Number Expenses
• Cellular / Mobile / Wireless Service Expenses
• Audio / Web, Video Conferencing Expenses
Office Automation Services • Data Networking (Frame Relay, MPLS, PTP) Expenses
• Copier, Printer, Scanner, Fax Output Costs • Internet Access Services (virtually all broadband types)
• Service Agreement (Own verse Lease) Costs • After Hours Answering Service Expenses
• Equipment / Service Maintenance Contract Costs • Phone System or Telecom Lease Contracts / Expenses
• Document Management / Storage Service Costs • Phone System or Telecom Maintenance Contracts
• Workflow Costs / Workflow Automation Recommendations • Data Network Equipment Lease Contract / Expenses
• Data Network Equipment Maintenance Contracts
Utility / Energy Services • Hosted Service (PBX, ACD, Dialer, Fax, VoIP, IVR, Call Cen-
• Natural Gas, Electric, Water (in deregulated markets) ter, Voice Mail, Unified Messaging, etc.)
• Propane Service Expenses • And any of the hundreds of other types of Telecom or Data-
• State / Local Energy Plan Benefit opportunities com Services expenses incurred by businesses.
Physical Facility Services IT Services
• Electronic / Camera Surveillance Expenses • Outsourced IT Staff / Managed Service Expenses
• Fire & Burglar Alarm Systems Expenses • PC, Laptop or Server Lease Contracts / Expenses
• Business Insurance (Property, Causality, Liability) • PC, Laptop or Server Maintenance Contracts
• Waste Disposal (including Medical) Expenses • Website Hosting Service Expenses
• Facility Heating & Cooling Maintenance Contract Costs • Software / Application User Licenses Fees
• Pest Control Service Expenses • Data Center Facilities & Co-Location Expenses
• Network / Infrastructure Security Expenses
Fleet Vehicle Services • Intrusion Detection / Prevention Service Expenses
• Fleet Lease & Insurance Expenses • Perimeter Security / Enterprise Firewall Services
• Fleet Maintenance & Repair Costs • Data Back-up, Protection & Replication Service Expenses
• Fleet GPS / Mobile PC w/AirCard Expenses • Remote Data Storage Management Services
• Fleet Fuel Services Expenses • Virtual Office Employee Service Expenses
• Data Center Consolidation / Virtualization projects
Freight, Shipping & Postage Services • And many of the hundreds of other types of IT Services ex-
• General Postage Service Expenses penses incurred by businesses.
• LTL / Truckload Shipping Expenses
• Airfreight / Intermodal Shipping Expenses
Marketing & Advertising Services
• Yellow Page / Directory Services Expenses
• Email Marketing Service Expenses
• Facebook / Twitter Marketing Expenses
• Outbound Telemarketing / Telesales Service Expenses
For More Information, Please Contact
Chuck Spewock at +352-503-6496 (US) or where innovative thinking
email CSpewock@PearlLogic.com and superior insight
www.PearlLogic.com
converge