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CSU CardSystem - 2010
Disclaimer



This presentation may include forward-looking statements involving expectations about
future events or results in accordance with Brazilian and international securities
regulations. These statements are based on certain assumptions and analyses made by
the Company based on its experience and the economic scenario, as well as on industry
conditions and expected future events, over many of which the Company has no
control. Important factors that could lead to significant differences between actual
results and these forward-looking statements involving expectations about future
events or results include the Company’s business strategy, the Brazilian and
international economic conditions, technology, financial strategy, client developments,
financial market conditions, uncertainty regarding the results from its future activities,
plans, goals, expectations, among others. In view of these factors, the Company’s
actual results may differ significantly from the results stated or implied by these
forward-looking statements.

The information and opinions contained in this presentation should not be construed as
a recommendation to potential investors and no investment decision should be based
on the veracity, timeliness or comprehensiveness of this information or these opinions.
None of the Company’s advisors or related parties or their representatives will be
liable for any losses resulting from the use of or content of this presentation.


                                                                                               2
CSU is an important investment opportunity in Brazil's electronic
                                                 payment means processing industry



• Rapid industry growth driven by stronger consumption and increased use
 of financial services;

• Largest independent processor of electronic payment means in Brazil;

• The opening up of the Acquirer industry in July 2010 created an important
 opportunity for CSU;

• Our Contact Center is well positioned to grow and increase profitability;

• Our strategy is supported by an operational platform developed over 20
 years and adapted to the needs of the Brazilian market.




                                                                                         3
Brazil's card industry has experienced
                                                                                   explosive growth in recent years




                        Number of Cards                                                Number of Transactions
                                 (million)                                                       (million/month)



               CAGR 04-10E                                                       CAGR 04-10E
                                                                628
                     15%                                565                         19%                                           594
                                             514                                                                            509
                                  453                                                                          444
                           388                                                                        369
               336                                                                        309
     277                                                                         263
                                                                       210




    2004      2005      2006      2007       2008       2009   2010E   2004      2005     2006       2007      2008     2009      2010E

                Private Label      Debit       Credit                              Private Label       Debit       Credit




                        Brazil's GDP registered a CAGR of 3.6% from 2004 to 2009,
              while GDP growth of 7.55% and 4.5% is expected for 2010 and 2011, respectively

Source: ABECS, Central Bank                                                                                                               4
Card growth is supported by
                                                                                      strong macroeconomic trends


      • The penetration of cards in spending by Brazilian households rose from 8% in 1999 to 21%
        in 2008;
      • Increased access to banking services in Brazil has been driven by the intense migration
        from the "D" and "E" income classes to the "A", "B" and "C" income classes;
      • Brazil's higher income levels and increased access to banking services represent a
        powerful driver of growth in card use and transaction volume.

     Card use in household consumption                                      Population by consumption level
                                                                                            (% of total)

                                                      42%                                                           65.0%
                              38%
                                                                                                            59.6%
                                                                                                   56.6%
                                                                                      54.3%
                                                                    52.6%
                   21%                                                        50.1%
                                                                                      45.7%
                                                                                                   43.4%
                                                                    47.4%                                   40.4%
        8%
                                                                                                                    35.0%


       1999       2008       2017E*                   2008          2004      2005     2006         2007    2008    2009

                                                                                      ABC                  DE
                 Brazil                              USA
Source: ABECS, CPS/FGV based on PNAD/IBGE data   * ABECS forecast
                                                                                                                            5
CSU is an important investment opportunity
                            in Brazil's electronic payment means processing industry



• Rapid industry growth driven by stronger consumption and increased use
 of financial services;

• Largest independent processor of electronic payment means in Brazil;

• The opening up of the Acquirer industry in July 2010 created an important
 opportunity for CSU;

• Our Contact Center is well positioned to grow and increase profitability;

• Our strategy is supported by an operational platform developed over 20
 years and adapted to the needs of the Brazilian market.




                                                                                       6
Electronic payment chain




                        Money                                        Money
                                                 Brands
                                        (Visa, MasterCard, Amex)
                        Request for
                         Approval                                    Request for
                                                                      Approval
                                      Approval            Approval
       Issuers
(Banks and Retailers)                                                              Acquirers


                                                                          Capture of
Money         Card / Billing                                              Electronic           Money
                                                                        Transactions




                                        Commercial Transactions
   Card Holders                                                                    Merchants

                                                                                                       7
CSU offers a full range of services
                                                                           to card issuers in Brazil


                                                                 • Financial Information
                  •   Authorization                              • Interchange
                  •   MIS                                        • Electronic Transaction Processing
                  •   Contact Center
                                                 Brands
                  •   Accounting
                  •   Processing        (Visa, MasterCard, Amex)
                  •   Fraud Prevention
                  •   Operational Control



   Issuers
(CSU Clients)                                                                           Acquirers




                                          CSU CardSystem

            •   Billing
            •   Invoicing
            •   Conflict Resolution   CSU plays a central role
            •   Customer Support
                                       in Brazil’s electronic
Card Holders                            transaction industry                            Merchants

                                                                                                       8
Our Business Model: multiple revenue sources,
                                                                                  high client loyalty and economies of scale


        Total Revenue and EBITDA Margin                                    • We generate the same amount of revenue per card
 3,014.9                   (US$ million/2009)
                                                                             as the United States, despite the lower transaction
                  1,741.9                 1,688.1                            volume;
 36.2%
                     34.8%                 29.5%        182.2
                                                                           • Gross margin of First Data is the highest due to the
                                                                   32.3%
                                                                             royalties from Vision Plus, which represent the bulk
First Data       Fidelity                  Tsys          CSU                 of its revenue;
                 Client Turnover
                              (unit)
                                                        19                 • Low client turnover
  16                  16                   17
                                                                                  • High-quality services and attractive prices;
                                                                                  • High transition cost;
        2                    1                    1            0
                                                                                  • Long contracts and high penalties for
                                                                                    terminating contracts.
   2006        2007                          2008         2009
     Number of Clients                   Clients Turnover
            Gross Income and Gross Margin
                                                                           • CSU's high fixed processing costs give it competitive
                            (R$/million)                                     costs as market leader;
                                                94.3                       • We share our competitive costs with our clients to
                                 71.2                    74.9                increase loyalty and limit competition.
54.4          50.9
                                                         43.4%
                                                40.4%
37.7%                            36.0%
              34.4%

2006          2007               2008           2009     9M10              Source: CSU and websites of companies cited.              9
CSU is an important investment opportunity
                            in Brazil's electronic payment means processing industry



• Rapid industry growth driven by stronger consumption and increased use
 of financial services;

• Largest independent processor of electronic payment means in Brazil;

• The opening up of the Acquirer industry in July 2010 created an important
 opportunity for CSU;

• Our Contact Center is well positioned to grow and increase profitability;

• Our strategy is supported by an operational platform developed over 20
 years and adapted to the needs of the Brazilian market.




                                                                                   10
Acquirer business is undergoing significant changes in Brazil
                                                                      driven by new regulatory framework



             Previous Situation                                                          With the New Regulations
  • Two acquirers dominated the                                                      • Market open to competition
    Brazilian market
                                                                                     • Several acquirers
  • Exclusivity agreements with                             Antitrust authorities
    Visa and MasterCard limited                               forced the end
    competitiveness                                          of the exclusivity
                                                                 agreement
  • Acquirers generated
                                                               in June 2010           New operators in Brazil's acquirer
    extraordinary profits                                                                         market


                Net Income and                                                               Number of POS Transactions
               Net Margin in 2009                                                             and Number of Acquirers
                    (US$ million/%)                                                 58.116
       771
                   700                                                                                         7.701
                                                                                                  5.322
                                                                                        103                                  0.801
                   45.4%                                                                                  2          10           12
      42.4%
                                             215
                                101                 12.7%                             USA           Brasil    Reino Unido     México
                                      2.7%
                                                                                         Número de Transações (bilhões/2008)
      Cielo      Redecard     Fidelity       Tsys                                        Número de Adquirentes

Source: Companies’ Annual Reports                                                             Source: BIS, Central Banks and ABECS     11
CSU is ready to offer a complete package of processing services
                                                    to Acquirers and Merchants


                                                  New Services
                                                  •   Operations management
                                                  •   Authorization
                                Brands            •   Billing
                       (Visa, MasterCard, Amex)   •   Network
                                                  •   Accounting
                                                  •   Processing
                                                  •   Back Office
                                                  •   MIS

   Issuers                                                           Acquirers
(CSU Clients)                                                      (CSU Clients)




                                                        • Network Capture (POS)
                           CSU CardSystem               • Contact Center
                                                        • Conflict
                                                          Resolution
                                                        • Billing




Card Holders                                                        Merchants

                                                                                   12
CSU is an important investment opportunity
                            in Brazil's electronic payment means processing industry



• Rapid industry growth driven by stronger consumption and increased use
 of financial services;

• Largest independent processor of electronic payment means in Brazil;

• The opening up of the Acquirer industry in July 2010 created an important
 opportunity for CSU;

• Our Contact Center is well positioned to grow and increase profitability;

• Our strategy is supported by an operational platform developed over 20
 years and adapted to the needs of the Brazilian market.




                                                                                   13
Our Contact Center underwent major changes
                                                and is positioned for profitable growth


• 9th Largest Contact Center in Brazil;

• Changes concluded in February 2010

     • 5 sites closed;

     • 1 site opened with lower                              Gross Income and Gross Margin
                                                                          (R$ million)

       operational costs;                       CAGR 06-09                                      -16.3%
                                                  135%
                                                                                 11.6
     • More than 10 contracts                                                            9.7
                                                                                                    8.1
                                                                    2.4
       terminated due to poor financial       0.9                                7.7%    7.8%
                                                                                                    6.7%
                                              0.5%                 1.5%
       performance.                                    -3.2%

                                                       -5.4
                                             2006      2007        2008          2009    9M09      9M10
• Financial results improved and
  continue improving as a result of the
  higher capacity utilization – current
  focus is on sales efforts.


                                                                                                           14
CSU is an important investment opportunity
                            in Brazil's electronic payment means processing industry



• Rapid industry growth driven by stronger consumption and increased use
 of financial services;

• Largest independent processor of electronic payment means in Brazil;

• The opening up of the Acquirer industry in July 2010 created an important
 opportunity for CSU;

• Our Contact Center is well positioned to grow and increase profitability;

• Our strategy is supported by an operational platform developed over 20
 years and adapted to the needs of the Brazilian market.




                                                                                   15
Our strategy is supported by an operational platform developed
                           over 20 years and adapted to the needs of the Brazilian market




          Belo Horizonte             Back-up site (São Paulo)            Alphaview site


• Our new Vision Plus software was developed over 20 years and has been extensively
 customized for the Brazilian market and is the only platform in Brazil that is fully
 prepared to handle multiple clients;

• Highly qualified development team and technicians;

• Alphaview Contact Center is state of the art in terms of facilities and its low operating
 costs.

                                                                                              16
Our strategy seeks growth with strong profitability




Continue expanding                         Consolidate our entry
    in the card                                into the card
processing segment                          processing segment
    for issuers                                for acquirers




Continue investing in                       Expand the Contact
  technology and                           Center segment while
      software                                  increasing
   development                                 profitability


                                                                          17
Financial Information




                        18
Payment transaction services: strong operational performance


                     CSU Card Base
  CAGR 06-09             (million)
                                                   24.9
                                                                         • Rapid industry growth and new clients support
     26%
                                                                           expansion in the company's card base;
                                                           Banco
                                                    4.9    Nossa Caixa



                        19.0
                                       23.2
                                                   20.0    CSU Base
                                                                         • Growth above industry average in past 4 years;
           15.6
 11.3


 3T06      3T07        3T08            3T09        3T10

                     Gross Revenue                                       • Our complete range of financial services assures
  CAGR 06-09
                        (R$ million)
     17%                                                  -1.5%            higher profitability per card;
                                    253.7
                     213.9
156.7    159.2
                                                189.5        186.6       • Negative variation in 12 months is due to loss of
                                                                           Banco Nossa Caixa after its acquisition by Banco do
                                                                           Brasil, which processes internally;
2006     2007        2008           2009        9M09         9M10

               Gross Income and Gross Margin                             • Competitive costs due to constant investment in
                             (R$ million)
  CAGR 06-09                                              11.2%            technology and the large card base;
     20%                            94.3
                                                              74.9
                     71.2                       67.3                     • Scale gains shared with clients to increase loyalty
54.4      50.9
                                                              43.4%
                                    40.4%
                                                                           and discourage competition.
37.7%                36.0%                      38.6%
         34.4%

2006     2007        2008           2009        9M09         9M10                                                   Source: CSU   19
Contact Center: positioned for profitable growth


                 Number of Workstations
                        (thousands)

            4,796
                                                                     • Changes concluded in February 2010;
 4,283                       4,225
                                             3,494        3,468
                                                                     • Number of workstations begins to grow once
                                                                       again;

 2006        2007            2008            2009         3T10
                                                                     • Higher revenue per workstation keeps the unit's
                     Gross Revenue
                        (R$ million)
                                                                       revenue stable, despite the lower number of
                                                        -3.2%
197.6
         174.3       177.2           172.7
                                                                       workstations;
                                                132.6      128.4
                                                                     • Expectations of revenue growth due to focus on
                                                                       sales efforts;
2006     2007        2008            2009       9M09       9M10

             Gross Income and Gross Margin
                            (R$ million)                -16.3%
                                                                     • Management focused on margin expansion;
                                     11.6
                                                 9.7        8.1      • Profitability should increase as capacity
 0.9                  2.4                        7.8%
                                     7.7%                   6.7%       utilization recovers.
0.5%                 1.5%
         -3.2%
         -5.4
2006     2007        2008            2009       9M09       9M10                                             Source: CSU   20
Continuous investment in our software and
                                                            substantial improvement in net debt


                    CAPEX
                  (R$ million)


43.7             46,9
                                            40.6
       28.9      21.0                       11.4
                              25.4
                                                   21.0
24.4
       13.9                           4.3                 2.2
                                                                 • Strong cash generation:
19.3   15.0      25.9         21.1          29.2   18.8           CSU generates sufficient
2005   2006      2007        2008           2009   9M10
                                                                  cash to support its
                 Software    Outros
                                                                  investment plan (CAPEX),
          Net Debt and Net Debt/EBITDA                            reduce net debt and make
                   (R$ million)
                                                                  shareholder payments.
                109.1
                             95.0

       59.5                                 55.5

21.6             3.2x
                                                   16.0
       1.5x                  1.5x
0.5x                                        0.7x          0.2x

2005   2006      2007        2008           2009   9M10



                                                                                        Source: CSU   21
Consolidated Financial Information




         (R$ million)   2006    2007    2008        2009        9M10

Net Revenue             317.9   318.6   363.7       394.8       292.4

Gross Income            46.3    45.5    73.7         106        82.9

Gross Margin            14.6%   14.3%   20.3%       26.8%       28.4%

 Processing Services    54.4    50.9    71.2        94.3        74.9

 Gross Margin           37.7%   34.4%   36.0%       40.4%       43.4%

 Contact Center         -8.1    -5.4     2.4        11.6         8.1

 Gross Margin           0.5%    -3.2%   1.5%        7.2%        6.7%
EBITDA                  39.2    33.9    64.4        78.9        61.3

Net Income              -16.9   -6.3     9.5        17.9        19.6

Net Debt                59.5    109.1   95.0        55.5        16.0

Capex                   28.9    46.9    25.4        40.6        21.0


                                                                Source: CSU   22
High level of Corporate Governance



100% common shares and 44% free float


Novo Mercado (100% tag-along rights)


6 independent board members


Fiscal Council
3 members, with 1 appointed by minority shareholders


Solid investor relations culture
Investment by private equity funds since 1997


Well structured internal controls

Stock option plan for executives
Alignment of management's and shareholders' interests


No poison pills
                                                                                     23
Questions?


               Investor Relations
          Tel: +55 (11) 3030-3821
           E-mail: ri@csu.com.br
       Web site: www.csu.com.br/ir

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2010 apimec presentation

  • 2. Disclaimer This presentation may include forward-looking statements involving expectations about future events or results in accordance with Brazilian and international securities regulations. These statements are based on certain assumptions and analyses made by the Company based on its experience and the economic scenario, as well as on industry conditions and expected future events, over many of which the Company has no control. Important factors that could lead to significant differences between actual results and these forward-looking statements involving expectations about future events or results include the Company’s business strategy, the Brazilian and international economic conditions, technology, financial strategy, client developments, financial market conditions, uncertainty regarding the results from its future activities, plans, goals, expectations, among others. In view of these factors, the Company’s actual results may differ significantly from the results stated or implied by these forward-looking statements. The information and opinions contained in this presentation should not be construed as a recommendation to potential investors and no investment decision should be based on the veracity, timeliness or comprehensiveness of this information or these opinions. None of the Company’s advisors or related parties or their representatives will be liable for any losses resulting from the use of or content of this presentation. 2
  • 3. CSU is an important investment opportunity in Brazil's electronic payment means processing industry • Rapid industry growth driven by stronger consumption and increased use of financial services; • Largest independent processor of electronic payment means in Brazil; • The opening up of the Acquirer industry in July 2010 created an important opportunity for CSU; • Our Contact Center is well positioned to grow and increase profitability; • Our strategy is supported by an operational platform developed over 20 years and adapted to the needs of the Brazilian market. 3
  • 4. Brazil's card industry has experienced explosive growth in recent years Number of Cards Number of Transactions (million) (million/month) CAGR 04-10E CAGR 04-10E 628 15% 565 19% 594 514 509 453 444 388 369 336 309 277 263 210 2004 2005 2006 2007 2008 2009 2010E 2004 2005 2006 2007 2008 2009 2010E Private Label Debit Credit Private Label Debit Credit Brazil's GDP registered a CAGR of 3.6% from 2004 to 2009, while GDP growth of 7.55% and 4.5% is expected for 2010 and 2011, respectively Source: ABECS, Central Bank 4
  • 5. Card growth is supported by strong macroeconomic trends • The penetration of cards in spending by Brazilian households rose from 8% in 1999 to 21% in 2008; • Increased access to banking services in Brazil has been driven by the intense migration from the "D" and "E" income classes to the "A", "B" and "C" income classes; • Brazil's higher income levels and increased access to banking services represent a powerful driver of growth in card use and transaction volume. Card use in household consumption Population by consumption level (% of total) 42% 65.0% 38% 59.6% 56.6% 54.3% 52.6% 21% 50.1% 45.7% 43.4% 47.4% 40.4% 8% 35.0% 1999 2008 2017E* 2008 2004 2005 2006 2007 2008 2009 ABC DE Brazil USA Source: ABECS, CPS/FGV based on PNAD/IBGE data * ABECS forecast 5
  • 6. CSU is an important investment opportunity in Brazil's electronic payment means processing industry • Rapid industry growth driven by stronger consumption and increased use of financial services; • Largest independent processor of electronic payment means in Brazil; • The opening up of the Acquirer industry in July 2010 created an important opportunity for CSU; • Our Contact Center is well positioned to grow and increase profitability; • Our strategy is supported by an operational platform developed over 20 years and adapted to the needs of the Brazilian market. 6
  • 7. Electronic payment chain Money Money Brands (Visa, MasterCard, Amex) Request for Approval Request for Approval Approval Approval Issuers (Banks and Retailers) Acquirers Capture of Money Card / Billing Electronic Money Transactions Commercial Transactions Card Holders Merchants 7
  • 8. CSU offers a full range of services to card issuers in Brazil • Financial Information • Authorization • Interchange • MIS • Electronic Transaction Processing • Contact Center Brands • Accounting • Processing (Visa, MasterCard, Amex) • Fraud Prevention • Operational Control Issuers (CSU Clients) Acquirers CSU CardSystem • Billing • Invoicing • Conflict Resolution CSU plays a central role • Customer Support in Brazil’s electronic Card Holders transaction industry Merchants 8
  • 9. Our Business Model: multiple revenue sources, high client loyalty and economies of scale Total Revenue and EBITDA Margin • We generate the same amount of revenue per card 3,014.9 (US$ million/2009) as the United States, despite the lower transaction 1,741.9 1,688.1 volume; 36.2% 34.8% 29.5% 182.2 • Gross margin of First Data is the highest due to the 32.3% royalties from Vision Plus, which represent the bulk First Data Fidelity Tsys CSU of its revenue; Client Turnover (unit) 19 • Low client turnover 16 16 17 • High-quality services and attractive prices; • High transition cost; 2 1 1 0 • Long contracts and high penalties for terminating contracts. 2006 2007 2008 2009 Number of Clients Clients Turnover Gross Income and Gross Margin • CSU's high fixed processing costs give it competitive (R$/million) costs as market leader; 94.3 • We share our competitive costs with our clients to 71.2 74.9 increase loyalty and limit competition. 54.4 50.9 43.4% 40.4% 37.7% 36.0% 34.4% 2006 2007 2008 2009 9M10 Source: CSU and websites of companies cited. 9
  • 10. CSU is an important investment opportunity in Brazil's electronic payment means processing industry • Rapid industry growth driven by stronger consumption and increased use of financial services; • Largest independent processor of electronic payment means in Brazil; • The opening up of the Acquirer industry in July 2010 created an important opportunity for CSU; • Our Contact Center is well positioned to grow and increase profitability; • Our strategy is supported by an operational platform developed over 20 years and adapted to the needs of the Brazilian market. 10
  • 11. Acquirer business is undergoing significant changes in Brazil driven by new regulatory framework Previous Situation With the New Regulations • Two acquirers dominated the • Market open to competition Brazilian market • Several acquirers • Exclusivity agreements with Antitrust authorities Visa and MasterCard limited forced the end competitiveness of the exclusivity agreement • Acquirers generated in June 2010 New operators in Brazil's acquirer extraordinary profits market Net Income and Number of POS Transactions Net Margin in 2009 and Number of Acquirers (US$ million/%) 58.116 771 700 7.701 5.322 103 0.801 45.4% 2 10 12 42.4% 215 101 12.7% USA Brasil Reino Unido México 2.7% Número de Transações (bilhões/2008) Cielo Redecard Fidelity Tsys Número de Adquirentes Source: Companies’ Annual Reports Source: BIS, Central Banks and ABECS 11
  • 12. CSU is ready to offer a complete package of processing services to Acquirers and Merchants New Services • Operations management • Authorization Brands • Billing (Visa, MasterCard, Amex) • Network • Accounting • Processing • Back Office • MIS Issuers Acquirers (CSU Clients) (CSU Clients) • Network Capture (POS) CSU CardSystem • Contact Center • Conflict Resolution • Billing Card Holders Merchants 12
  • 13. CSU is an important investment opportunity in Brazil's electronic payment means processing industry • Rapid industry growth driven by stronger consumption and increased use of financial services; • Largest independent processor of electronic payment means in Brazil; • The opening up of the Acquirer industry in July 2010 created an important opportunity for CSU; • Our Contact Center is well positioned to grow and increase profitability; • Our strategy is supported by an operational platform developed over 20 years and adapted to the needs of the Brazilian market. 13
  • 14. Our Contact Center underwent major changes and is positioned for profitable growth • 9th Largest Contact Center in Brazil; • Changes concluded in February 2010 • 5 sites closed; • 1 site opened with lower Gross Income and Gross Margin (R$ million) operational costs; CAGR 06-09 -16.3% 135% 11.6 • More than 10 contracts 9.7 8.1 2.4 terminated due to poor financial 0.9 7.7% 7.8% 6.7% 0.5% 1.5% performance. -3.2% -5.4 2006 2007 2008 2009 9M09 9M10 • Financial results improved and continue improving as a result of the higher capacity utilization – current focus is on sales efforts. 14
  • 15. CSU is an important investment opportunity in Brazil's electronic payment means processing industry • Rapid industry growth driven by stronger consumption and increased use of financial services; • Largest independent processor of electronic payment means in Brazil; • The opening up of the Acquirer industry in July 2010 created an important opportunity for CSU; • Our Contact Center is well positioned to grow and increase profitability; • Our strategy is supported by an operational platform developed over 20 years and adapted to the needs of the Brazilian market. 15
  • 16. Our strategy is supported by an operational platform developed over 20 years and adapted to the needs of the Brazilian market Belo Horizonte Back-up site (São Paulo) Alphaview site • Our new Vision Plus software was developed over 20 years and has been extensively customized for the Brazilian market and is the only platform in Brazil that is fully prepared to handle multiple clients; • Highly qualified development team and technicians; • Alphaview Contact Center is state of the art in terms of facilities and its low operating costs. 16
  • 17. Our strategy seeks growth with strong profitability Continue expanding Consolidate our entry in the card into the card processing segment processing segment for issuers for acquirers Continue investing in Expand the Contact technology and Center segment while software increasing development profitability 17
  • 19. Payment transaction services: strong operational performance CSU Card Base CAGR 06-09 (million) 24.9 • Rapid industry growth and new clients support 26% expansion in the company's card base; Banco 4.9 Nossa Caixa 19.0 23.2 20.0 CSU Base • Growth above industry average in past 4 years; 15.6 11.3 3T06 3T07 3T08 3T09 3T10 Gross Revenue • Our complete range of financial services assures CAGR 06-09 (R$ million) 17% -1.5% higher profitability per card; 253.7 213.9 156.7 159.2 189.5 186.6 • Negative variation in 12 months is due to loss of Banco Nossa Caixa after its acquisition by Banco do Brasil, which processes internally; 2006 2007 2008 2009 9M09 9M10 Gross Income and Gross Margin • Competitive costs due to constant investment in (R$ million) CAGR 06-09 11.2% technology and the large card base; 20% 94.3 74.9 71.2 67.3 • Scale gains shared with clients to increase loyalty 54.4 50.9 43.4% 40.4% and discourage competition. 37.7% 36.0% 38.6% 34.4% 2006 2007 2008 2009 9M09 9M10 Source: CSU 19
  • 20. Contact Center: positioned for profitable growth Number of Workstations (thousands) 4,796 • Changes concluded in February 2010; 4,283 4,225 3,494 3,468 • Number of workstations begins to grow once again; 2006 2007 2008 2009 3T10 • Higher revenue per workstation keeps the unit's Gross Revenue (R$ million) revenue stable, despite the lower number of -3.2% 197.6 174.3 177.2 172.7 workstations; 132.6 128.4 • Expectations of revenue growth due to focus on sales efforts; 2006 2007 2008 2009 9M09 9M10 Gross Income and Gross Margin (R$ million) -16.3% • Management focused on margin expansion; 11.6 9.7 8.1 • Profitability should increase as capacity 0.9 2.4 7.8% 7.7% 6.7% utilization recovers. 0.5% 1.5% -3.2% -5.4 2006 2007 2008 2009 9M09 9M10 Source: CSU 20
  • 21. Continuous investment in our software and substantial improvement in net debt CAPEX (R$ million) 43.7 46,9 40.6 28.9 21.0 11.4 25.4 21.0 24.4 13.9 4.3 2.2 • Strong cash generation: 19.3 15.0 25.9 21.1 29.2 18.8 CSU generates sufficient 2005 2006 2007 2008 2009 9M10 cash to support its Software Outros investment plan (CAPEX), Net Debt and Net Debt/EBITDA reduce net debt and make (R$ million) shareholder payments. 109.1 95.0 59.5 55.5 21.6 3.2x 16.0 1.5x 1.5x 0.5x 0.7x 0.2x 2005 2006 2007 2008 2009 9M10 Source: CSU 21
  • 22. Consolidated Financial Information (R$ million) 2006 2007 2008 2009 9M10 Net Revenue 317.9 318.6 363.7 394.8 292.4 Gross Income 46.3 45.5 73.7 106 82.9 Gross Margin 14.6% 14.3% 20.3% 26.8% 28.4% Processing Services 54.4 50.9 71.2 94.3 74.9 Gross Margin 37.7% 34.4% 36.0% 40.4% 43.4% Contact Center -8.1 -5.4 2.4 11.6 8.1 Gross Margin 0.5% -3.2% 1.5% 7.2% 6.7% EBITDA 39.2 33.9 64.4 78.9 61.3 Net Income -16.9 -6.3 9.5 17.9 19.6 Net Debt 59.5 109.1 95.0 55.5 16.0 Capex 28.9 46.9 25.4 40.6 21.0 Source: CSU 22
  • 23. High level of Corporate Governance 100% common shares and 44% free float Novo Mercado (100% tag-along rights) 6 independent board members Fiscal Council 3 members, with 1 appointed by minority shareholders Solid investor relations culture Investment by private equity funds since 1997 Well structured internal controls Stock option plan for executives Alignment of management's and shareholders' interests No poison pills 23
  • 24. Questions? Investor Relations Tel: +55 (11) 3030-3821 E-mail: ri@csu.com.br Web site: www.csu.com.br/ir