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The 2016
Facebook Advertising Summit
HOW TO APPROACH FACEBOOK PERFORMANCE MARKETING DURING THE Q4 SHOPPING RUSH
2016 Facebook Summit Layout
Day 1
Optimizing Your Facebook Dynamic Ads
Day 2
How To Fix Non-Converting Social Traffic
Day 3
Custom Audiences: From Zero to Hero in 4 steps
Event Logistics
• Submit Questions In the Chat Box to the Right
• Session Recording Will Be Sent 9/16/16
• More Resources In the Handouts Section to the Right
• Poll Questions Throughout Presentation
Event Coordinator
Nick Cotter
Marketing Operations Coordinator
How to Fix Non-Converting
Social Traffic
Why your Facebook traffic won’t convert
#AddShoppersNow
Your presenter
Peter Messmer
Director + Growth at
AddShoppers
I. The current state of social
traffic
II. Strategy Shift
III. Turbocharge Micro
Moments
IV. #PopupDoomsday
Summary
We increase your Average
Revenue Per Visitor by
seamlessly turning
browsers into buyers and
buyers into advocates.
Trusted by 1,000+ brands
worldwide
Our clients’ average increase
in revenue per visitor38%
The current state
of social traffic
Why do people use social?
Addictive time killer
Connecting & sharing with friends
Stay connected with brands
they love
1
2
3
How do people use social?
Via mobile devices (90% of
Facebook daily active visitors
connect via mobile1)
All times of the day (The average
Facebook user logs in 4x per day2)
Everywhere
1
2
3
1. Source: http://thenextweb.com/facebook/2016/01/27/90-of-facebooks-daily-and-monthly-active-users-access-it-via-mobile/#gref
2. Source: http://www.convinceandconvert.com/social-media-research/11-shocking-new-social-media-statistics-in-america/
Why is this important?
2 key trends
Facebook’s traffic impact is
increasing...
21.9%
More traffic driven by Facebook
to eCommerce sites in 2015
From our 2015 On-Site Marketing Breakdown: shop.pe/2em8v
$200
$160
$80
$40
$0
100%
80%
60%
40%
$0
Tablets Smartphones PCs
OnlineSales(billions)
...and so is mobile’s.
$14
$26
$18
$35
$181
$193
84%
93%
6%
2014
2015
Y-o-Y
Growth
From Marketyze.com
Why is this significant?
Average Conversion Rates by device type
Desktop 4.66%
Tablets 3.89%
Smartphones 1.43% (2.3x lower than desktop!)
US Traffic from Q4 2015
1. Source: http://thenextweb.com/facebook/2016/01/27/90-of-facebooks-daily-and-monthly-active-users-access-it-via-mobile/#gref
Seems like a
convergence of two
negative forces, doesn’t it?
So what do we do?
Let’s start by understanding
EXACTLY how social traffic converts
(and differs from search
traffic, for example)
Social Traffic Requires More Touchpoints...
1 touchpoint
conversions
12+ touchpoint
conversions
vs.
...and more time.
0 day
conversions
12+ day
conversions
vs.
POLL QUESTION:
What percentage of traffic do
you get from social?
Strategy Shift
Micro moments: more touchpoints, more conversions
Mobile micro-moments
Influencing the longer social conversion cycle
“Your social + mobile strategy should be
built around generating micro moments
and capturing secondary conversions.”
#AddShoppersNow
Tweet This
A secondary conversion is a conversion that leads to
a primary conversion (placing an order).
Good: Cookie a visitor for remarketing
Better: Capture a visitor's e-mail address
Best: Getting a visitor to create an account
(or capturing email + rich data)
Ultimate: Data + Generating a customer referral
Hierarchy of Secondary Conversions
“Better” Secondary Conversion:
Capturing Emails
Welcome!
Join our newsletter and
get free shipping
X No Thanks
Join Now
Email Address
This is an example of a “better”
secondary conversion.
Make sure you’re capturing emails from
your Facebook traffic so you can
continue marketing to them after they
leave your site (and they will!).
Example campaigns: Giveaways, free
shipping, coupon codes, secret sales,
free gifts, etc.
Segmented Coupon Offer
“Best” Secondary Conversion:
Social Login
Not just emails collected --
store accounts created.
Capture more rich data than
just email (with less effort).
Increase checkout conversion
rates.
1
2
3
Welcome!
Connect with Facebook
for free shipping
| Connect
No Thanks
Trending Wall
Embedded social products
Allow your visitors to see
your most shared products
Increase AOV and page views
Integrate real-time social
data (Likes, Tweets, Pins,
Wants, etc)
Customize to match your
brand
SEO indexable fresh content
1st Party Social
Data made
actionable
What data can you get from Social Login?
First Name / Last Name
Peter Messmer
Email Address
peter@addshoppers.com
Male / Female
Male
Birthday
4/17/1988
Location
Charlotte, NC
Klout Score
58
Follow Stats
✓ Follows You
# Of Social Shares
9
Profile Picture
# Of Social Clicks
127
Amount Of Social Revenue
$497.68
# Of Social Referrals
3
“Ultimate” Secondary Conversion:
Incentivized Social Sharing
Case Study: Miracle Noodle
+1,994% +2,127%
Sharing Social Referral Traffic
+826%
Social Revenue
* Over 40% of these increases came from Facebook alone.
Turbocharge micro moments
Some more advanced strategies
Referring Source
Targeting
captures 29% more emails
Facebook
exclusive
offer!
Connect with
Facebook to join our
newsletter and get $10
off your first purchase:
| Connect
No Thanks
1:1 personalized
offers
Drive 9% more revenue & 600%
more actions
No Thanks
Yes, I’d Like $25
Happy
Birthday
Mike!
On your special day,
we’d like to offer you
$25 towards any
purchase of $100+
Mobile Abandonment
Targeting
Plus personalization drives 16%
higher conversion rate
Are you ready for
#PopupDoomsday?
January 10th, 2017
Google is killing mobile popups.
Will you be ready?
Learn More: PopupDoomsday.com
JAN 10TH
Want a free #PopupDoomsday audit
from AddShoppers?
To learn more about AddShoppers, join an
upcoming live demo:
addshoppers.com/live-demo
Additional Questions? Follow Up?
peter@addshoppers.com
@TheBigCatSays

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How To Fix Non-Converting Social Traffic

  • 1. The 2016 Facebook Advertising Summit HOW TO APPROACH FACEBOOK PERFORMANCE MARKETING DURING THE Q4 SHOPPING RUSH
  • 2. 2016 Facebook Summit Layout Day 1 Optimizing Your Facebook Dynamic Ads Day 2 How To Fix Non-Converting Social Traffic Day 3 Custom Audiences: From Zero to Hero in 4 steps
  • 3. Event Logistics • Submit Questions In the Chat Box to the Right • Session Recording Will Be Sent 9/16/16 • More Resources In the Handouts Section to the Right • Poll Questions Throughout Presentation Event Coordinator Nick Cotter Marketing Operations Coordinator
  • 4. How to Fix Non-Converting Social Traffic Why your Facebook traffic won’t convert #AddShoppersNow
  • 5. Your presenter Peter Messmer Director + Growth at AddShoppers
  • 6. I. The current state of social traffic II. Strategy Shift III. Turbocharge Micro Moments IV. #PopupDoomsday Summary
  • 7. We increase your Average Revenue Per Visitor by seamlessly turning browsers into buyers and buyers into advocates. Trusted by 1,000+ brands worldwide Our clients’ average increase in revenue per visitor38%
  • 8. The current state of social traffic
  • 9. Why do people use social? Addictive time killer Connecting & sharing with friends Stay connected with brands they love 1 2 3
  • 10. How do people use social? Via mobile devices (90% of Facebook daily active visitors connect via mobile1) All times of the day (The average Facebook user logs in 4x per day2) Everywhere 1 2 3 1. Source: http://thenextweb.com/facebook/2016/01/27/90-of-facebooks-daily-and-monthly-active-users-access-it-via-mobile/#gref 2. Source: http://www.convinceandconvert.com/social-media-research/11-shocking-new-social-media-statistics-in-america/
  • 11. Why is this important? 2 key trends
  • 12. Facebook’s traffic impact is increasing... 21.9% More traffic driven by Facebook to eCommerce sites in 2015 From our 2015 On-Site Marketing Breakdown: shop.pe/2em8v
  • 13. $200 $160 $80 $40 $0 100% 80% 60% 40% $0 Tablets Smartphones PCs OnlineSales(billions) ...and so is mobile’s. $14 $26 $18 $35 $181 $193 84% 93% 6% 2014 2015 Y-o-Y Growth From Marketyze.com
  • 14. Why is this significant? Average Conversion Rates by device type Desktop 4.66% Tablets 3.89% Smartphones 1.43% (2.3x lower than desktop!) US Traffic from Q4 2015 1. Source: http://thenextweb.com/facebook/2016/01/27/90-of-facebooks-daily-and-monthly-active-users-access-it-via-mobile/#gref
  • 15. Seems like a convergence of two negative forces, doesn’t it?
  • 16. So what do we do?
  • 17. Let’s start by understanding EXACTLY how social traffic converts (and differs from search traffic, for example)
  • 18. Social Traffic Requires More Touchpoints... 1 touchpoint conversions 12+ touchpoint conversions vs.
  • 19. ...and more time. 0 day conversions 12+ day conversions vs.
  • 20. POLL QUESTION: What percentage of traffic do you get from social?
  • 21. Strategy Shift Micro moments: more touchpoints, more conversions
  • 22. Mobile micro-moments Influencing the longer social conversion cycle
  • 23. “Your social + mobile strategy should be built around generating micro moments and capturing secondary conversions.” #AddShoppersNow Tweet This
  • 24. A secondary conversion is a conversion that leads to a primary conversion (placing an order).
  • 25. Good: Cookie a visitor for remarketing Better: Capture a visitor's e-mail address Best: Getting a visitor to create an account (or capturing email + rich data) Ultimate: Data + Generating a customer referral Hierarchy of Secondary Conversions
  • 26. “Better” Secondary Conversion: Capturing Emails Welcome! Join our newsletter and get free shipping X No Thanks Join Now Email Address This is an example of a “better” secondary conversion. Make sure you’re capturing emails from your Facebook traffic so you can continue marketing to them after they leave your site (and they will!). Example campaigns: Giveaways, free shipping, coupon codes, secret sales, free gifts, etc.
  • 28. “Best” Secondary Conversion: Social Login Not just emails collected -- store accounts created. Capture more rich data than just email (with less effort). Increase checkout conversion rates. 1 2 3 Welcome! Connect with Facebook for free shipping | Connect No Thanks
  • 29. Trending Wall Embedded social products Allow your visitors to see your most shared products Increase AOV and page views Integrate real-time social data (Likes, Tweets, Pins, Wants, etc) Customize to match your brand SEO indexable fresh content 1st Party Social Data made actionable What data can you get from Social Login? First Name / Last Name Peter Messmer Email Address peter@addshoppers.com Male / Female Male Birthday 4/17/1988 Location Charlotte, NC Klout Score 58 Follow Stats ✓ Follows You # Of Social Shares 9 Profile Picture # Of Social Clicks 127 Amount Of Social Revenue $497.68 # Of Social Referrals 3
  • 31. Case Study: Miracle Noodle +1,994% +2,127% Sharing Social Referral Traffic +826% Social Revenue * Over 40% of these increases came from Facebook alone.
  • 32. Turbocharge micro moments Some more advanced strategies
  • 33. Referring Source Targeting captures 29% more emails Facebook exclusive offer! Connect with Facebook to join our newsletter and get $10 off your first purchase: | Connect No Thanks
  • 34. 1:1 personalized offers Drive 9% more revenue & 600% more actions No Thanks Yes, I’d Like $25 Happy Birthday Mike! On your special day, we’d like to offer you $25 towards any purchase of $100+
  • 35. Mobile Abandonment Targeting Plus personalization drives 16% higher conversion rate
  • 36. Are you ready for #PopupDoomsday? January 10th, 2017
  • 37. Google is killing mobile popups. Will you be ready? Learn More: PopupDoomsday.com JAN 10TH
  • 38. Want a free #PopupDoomsday audit from AddShoppers?
  • 39. To learn more about AddShoppers, join an upcoming live demo: addshoppers.com/live-demo Additional Questions? Follow Up? peter@addshoppers.com @TheBigCatSays