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Value of Work Place Services in the Middle East
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Continuity & Resilience (CORE)
ISO 22301 BCM Consulting Firm
Presentations by speakers at the
8th ME Business & IT Resilience Summit
March 10, 2019 at The Address Hotel, Duabi Mall, Dubai, UAE
Our Contact Details:
UAE INDIA
Continuity and Resilience
Website: www.coreconsulting.ae
Tel: +971 2 6594006
PO Box: 25722, Abu Dhabi, United Arab Emirates
Email: info@continuityandresilience.com
Continuity and Resilience
Tel: +91 11 41055534 | Direct: +91 11 6467 9380
Email: info@continuityandresilience.com
Website: www.coreconsulting.ae
Level 15, Eros Corporate Towers, Nehru Place, New
Delhi – 110019, India
2. VALUE OF WORKPLACE SERVICES
IN THE
MIDDLE EAST
10TH MARCH 2019
Brendan Seifried
Director, Workplace
Recovery Solutions-EMEA
2
Middle East Business & IT
Resilience Summit
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Regus
Part of the IWG plc family of companies (LON:IWG)
The largest coworking office provider with 3000+ locati
150,000+ desks available for recovery on any given da
Founded in 1989
First Recovery took place in April 1992 in London
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Key facts about the Regus Recovery Team and Program
Recovery
Operations
in 120
countries
globally
Manage on
average
600+
recoveries
each year
Dedicated
and
Dynamic
recovery
programs
Conduct
2,500+
tests per
year
Source: IWG data 2018
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Regus Dynamic Recovery
Multiple Site Recovery Strategy
• Recover Close to your Office/Premises
• Recover Close to where your employees live
• Recover Far Away from Both (supporting an area wide incident)
Industry Recognition:
BCI – Continuity & Resilience Innovation, Europe – 2016
BCI – Continuity & Resilience Innovation, Australasia – 2017
BCI – Service Provider of the Year, India – 2017
BCI – Hall of Fame, Global Innovation – 2017
BCI – Continuity & Resilience Provider, Middle East – 2018
BCI – Continuity & Resilience Provider, Asia - 2018
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Other interesting facts
• Recovery near your primary office, another location or home
• Location determined at the time of the disaster on the Dynamic program
• No oversubscription
• No competition for seats
at the time of a major
widespread event
• Many locations within city
center or within a
reasonable driving
distance
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About Regus.
Regus Middle East Presence - 2018
• Middle East – 130 Centres
• Over 5,000 Workplace Recovery Positions
i.e.: Bahrain, KSA, Kuwait, Oman, Qatar, UAE
• Dubai Market – 12 Centres
• 2,400 Positions/Workstations
• 900 Available for Workplace Recovery
• Abu Dhabi Market – 8 Centres
• 2,070 Positions/Workstations
1,160 Available for Workplace Recovery
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• United Kingdom – 372 Centres
• France – 126 Centres
• Germany – 132 Centres
• Belgium & Luxembourg – 55 Centres
• Nordic Countries – 113 Centres
• East Central Europe – 30 Centres
Europe & Middle East
Presence
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BCMS/ISO 22301.
ISO 22301 is an international standard that sets out the requirements for
a business continuity management system (BCMS).
Challenge: Creating a BCMS aligned with ISO 22301
The boards of companies must make sure their organisation has
developed testable business continuity and disaster recovery
plans that mitigate all risks.
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How people affect your BC Plan.
• Planning for your staff in a crisis, isn’t the same as
recovering data or managing your supply chain.
• People are an unknown quantity with differing
requirements, expectations, commitment and, the hardest
to plan for, emotions.
• From the upheaval of a change of address to deal with a
burst pipe in the office, to the aftermath of a citywide
disaster – how will your staff react to your plan?
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Failure of Recovery Plans.
Human Emotions
‘Single Static’ Recovery Site
Recovery site - Inaccessible
Syndicated Seats
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Major Global Impact Events.
Japan - 2011
Sandy - 2012
• 740,000 businesses
• 80,000 went out of business
• 300,000 employees displaced
• $209b in losses
• ~100,000 businesses
• 30% Out of Business
Today!
• 52% lost sales/ revenues
• 65% customer issues
• 47% employee issues
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Major Global Impact Events.
Paris -2015
Apennines Region Earthquake-
2016
• Businesses were closed or
had to find alternative
solutions for their
employees
• Brussels was locked
down for 6 days
• 299 Lives Lost
• 390 People Injured
• 10,000 Homeless
• USD 6 Billion in Economic
Loss
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ME/North Africa Incidents.
• 2018 Dubai Almas & Zen Tower Fires
• 2018 Khalidiya, Abu Dhabi Tower Fire
• 2011 Van Earthquake , Turkey
• 2009 Jeddah Torrential Floods
• 2001 Algiers and Bab El Oued Flooding
• 1992 Cairo Earthquake
• 1996 Yemen Flood
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Do It Yourself
Undated
Large
Corporates
with excess
office space
For Campus
companies/
Large Call
Centers
Static Recovery
Circa 1980s, still
currently seen
Outsourced DIY
to Single-site,
named recovery
facility, has close
friend – Mobile
Recovery
For Campus
companies that
want to share
with others
Work From
Home
Circa 2010s,
emerging option
Recovery strategy
tells people to
stay at home
For companies
where Production
work force largely
works from home
already, non-
critical employees
Multi-Site
Recovery
The future……
Multiple-site
recovery where
employees can be
sure to access
and be productive
Enabled by IT
advancements
and connectivity,
more secure than
WFH
Types of Workplace Recovery.
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Issues with Static Recovery.
Most problems associated with static recovery are only
discovered when disaster strikes
Too Close
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Issues with Static Recovery.
Most problems associated with static recovery are only
discovered when disaster strikes
Too Small
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Issues with Static Recovery.
Most problems associated with static recovery are only
discovered when disaster strikes
Too Far Away
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Striking the correct balance
Source: IWG data 2018
Cross
site coverage Work From Home
Alternative
Workspace –
Desirable
Environments
Close to Home!
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Dynamic Solutions Are the Future.
Companies have different requirement now than in the past
• Recovery near your
primary office, another
location or to work
from home
• Location determined
at the time of the
disaster
• Single facility could be
inaccessible
(widespread disaster)
• Alternative sites need
to be available
• No oversubscription
• No competition for
seats at the time of a
major widespread
event
• Infrastructure to
support working:
Anytime, Anyplace,
Local Recovery
Resiliency from
multiple sites Guaranteed access
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Thank you!
For a presentation of this or if you would like webinar for your
organization,
please contact Regus at workplace.recovery@regus.com
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Continuity & Resilience (CORE)
ISO 22301 BCM Consulting Firm
Presentations by our partners and
extended team of industry experts
UAE INDIA
Continuity and Resilience
Website: www.coreconsulting.ae
Tel: +971 2 6594006
PO Box: 25722, Abu Dhabi, United Arab Emirates
Email: info@continuityandresilience.com
Continuity and Resilience
Tel: +91 11 41055534 | Direct: +91 11 6467 9380
Email: info@continuityandresilience.com
Website: www.coreconsulting.ae
Level 15, Eros Corporate Towers, Nehru Place, New
Delhi – 110019, India