Experiences and lessons learnt from working collaboratively with an SME on a major infrastructure project - George Holder & Alex Siljanovski (Costain/ATC & Basestone)
Photogrammetry - Is there a business value to construction? #COMIT2016
Ähnlich wie Experiences and lessons learnt from working collaboratively with an SME on a major infrastructure project - George Holder & Alex Siljanovski (Costain/ATC & Basestone)
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Experiences and lessons learnt from working collaboratively with an SME on a major infrastructure project - George Holder & Alex Siljanovski (Costain/ATC & Basestone)
1. ‘EXPECTATION VS REALITY’
George Holder & Alex Siljanovski
How working with an SME on Europe’s largest
project is making a difference
2. OUR JOURNEY
Crossrail & C610
(The Project) Challenges Faced
Engaging with an SME
(Getting started + 6 sigma)
Working with an SME
(Collaborative development)
Little vs Large
(overall benefits)
The solution
3. PRIVATE AND CONFIDENTIAL - DO NOT DISTRIBUTE@basestone
PRIVATE AND CONFIDENTIAL - DO NOT DISTRIBUTE
CROSSRAIL
@basestone
3
17. WHAT DID WE RECOGNISE
Need to get
information to
and from site in
a timely manner
Lots of teams
giving us
drawings
Coordinating
drawings on
Europe’s
largest
infrastructure
19. ENGAGING WITH AN SME
BaseStone
INV00478 Field Trial of Digitised
Redline Review System
Report v1.5
20. ENGAGING WITH AN SME
User feedback:
Quick, friendly and
proactive
Welcome addition to
the toolbox
C610 TRIAL
On site and
with design
team
Client 6 sigma
team
22. PRIVATE AND CONFIDENTIAL - DO NOT DISTRIBUTE@basestone
ROLES TESTED
CAD MANAGER
FIELD ENGINEER
DESIGN
ENGINEER
DESIGN INTERFACE
COORDINATOR
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23. PRIVATE AND CONFIDENTIAL - DO NOT DISTRIBUTE@basestone
AREAS TESTED
Quality
Enhanced Content
Enhanced Context
Data Transparency
Synchronisation
Work Process Streamlining
Accessibility
Systems Integration
Materials Cost reduction
Productivity gains - direct
Productivity gains - indirect
✓ ✓ ✓ ✓ ✓
✓ ✓ ✓ ✓ ✓
✓ ✓ ✓ ✓
✓ ✓
✓ ✓ ✓ ✓ ✓
✓ ✓ ✓ ✓ ✓
✓ ✓ ✓ ✓
✓ ✓ ✓ ✓
✓ ✓ ✓ ✓
✓ ✓ ✓
✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓
Collaboration ✓ ✓ ✓ ✓
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24. PRIVATE AND CONFIDENTIAL - DO NOT DISTRIBUTE@basestone
RESULTS
£1.2M £3.7M
10% 90%
24
55%
PRODUCTIVITY GAIN
95%
PRODUCTIVITY GAIN
MINIMUM AVERAGE
PRODUCTIVITY GAIN
£1,040
PER USER PER
MONTH
25. PRIVATE AND CONFIDENTIAL - DO NOT DISTRIBUTE@basestone
@basestone
CROSSRAIL PROGRESS
XRAIL FILES
ISSUES
USERS
80
631
9
20K +
10K +
211
COUNTRIES
1
44
25
26. ENGAGING WITH AN SME
User feedback
Draft 6-sigma
report
Internal
estimations
Title/sub-title changes welcome.
I had opted for the ‘expectation vs reality’ main heading as it (I thought!) can lead to some humorous comparisons and provides a nice running theme through the story we’re trying to tell – typically expectations are better than reality but in this case the reality is better than the ‘industry perceived’ expectations .
Section headings subject to change
So c610 is the railway systems portion of this chart, C610 started here (1st red line), in mid 2013 but this was a lot of the planning, preparation and design works. We started on site here, in early-mid 2015 (second red line). So at this point we can see that the tunnelling is almost finished (which is handy as we needed that to be done in order to have something to full up) and that stations construction is well underway.
As we have seen, C610 interfaces with every station, shaft and portal on the route. And it’s in this delivery portion from early 2015 until now that we will focus on, especially our expectations VS reality.
We all have certain expectations
But reality doesn’t always match up
When I tell people I live in london, they often expect fantastic views and wide open penthouses
Versus the harsh reality of rising london rent
And when I tell people I work in central london they often say, WOW, you must have a great office! I’ve heard all about the slides and office bars!
But of course the reality is often very different. It would be great if we had readily available wifi/internet, and hotdesks with PCs availble to us, or even printers we can use! (let alone slides and minibars)
But the reality is often far from this, we work in construction at the front end and when we move into an area it can often be, literally, with what we can carry with us.
This isn’t of course to say these offices don’t get set up in the fullness of time, but when first starting it can take time to get IT resources in.
And we’re not just in once place either, ATC currently have either offices or office space at over 15 stations and shafts.
And we recognised these challenges early, we recognised that we would be moving worksites as our linear project progressed and that we would be interfacing with a number of contractors. despite this we would need access to our drawings every stage of the way
So aside from the logistical challenges we also recognised that with a project of this size and the number of interfaces we would have, we would be receiving a huge amount of drawings, not just from other contractors but our suppliers and internal designers too
Crossrail does have a common environment using 3D models as part of BIM and it would be the ideal and perhaps the expected way to exchange information now, the reality then looked a little different.
to get this information (in particular the construction drawings) for us was still looking very much like 2D drawings and paper based. It also seemed as though it would remain this way for getting information back from site.
Estimated something like 4,500 thousand drawings, each with multiple revisions, that a significant amount of paper and moving of paper to and from offices, on and off computers. (welcome to suggestions on a better way to show us being overwhelmed by drawings!)
But where were all these drawings going to be coming from (image needs updating)? - these 3 contributors, which then have to be approved by our client and distributed to us over eB. Good, keeps it organised, acts as the single source for approved drawing information but doesn’t help us necessarily get information to or from site.
Reality is a longer process, But that link between client and site team is larger and it takes time at each step. More discussed in the 6 sigma report later.
As on slide
Few features we use, how we use, stats/figures
Started with involvement with the client innovaiton programme innovate18.
Highlighted needs to them, they put us in touch with the team at C405, paddington, using BaseStone.
We saw their report of using BaseStone for snagging and thought it had potential, met with the BaseStone team and looked to set up a trial on c610, nobody like to be the first mouse, nor the second it would seem! But it was important to us to prove the business case on a project that was different in nature and make sure we would get value. BaseStone still a new company at this stage, we were about to use them for drawing management on the final stage of the crossrail project so we needed to know what to expect.
So we began our own trial on C610, with the expectation of a working product but little knowledge of what the team were like to work with. The reality was a productive and fruitful period where both teams learnt a lot about each other. The trial here was important to not only trial the product but also trial the people and the company we would be working with. Feedback from the site teams indicated the BaseStone team was ‘quick friendly and proactive’ . The possibility to work closely in the development and roadmapping of the product with the SME gave us a great opportunity to have our problems met quickly and we not only belived in the product but also the people. ‘features in development’ really did mean that, not just empty promises.
Proving the business case
Productivity gains
Units of work, use team on other tasks
Value add vs non-value add
Reduce risk pot
Speed up productivity
Procurement and contracts can always be tricky, I don’t think anybody expected it to be easy, though the reality threw up several hurdles to get over. Traditional contracts do not neccesarily fit the start up, software as a service model. Equally, stipulations in clauses are not neccesarily practical. Escrow for code would have, given the amount of updates to the software, have cost us just as much as the liscences to use it! Equaly, intellectual property moving forwards (i.e foreground) would need to remain with BaseStone, we didn’t want it, but it required a small edit to the contract in order to make sure they retained it. Certainly some lessons learnt here. And Costain have been doing some great work with adam golden and pinsent masons to improve contracts and facilitate innovation
Our perspective as a major t1 on crossrail
From a technical perspective, we have More regular updates, Turnaround times on our problems are fast ensuring
Problems faced now, such as red tag system. QR codes developed within BaseStone to link tags to physical assets on site
All political opinions aside, there is Certainly an amount of enjoyment and pride that comes from using locally developed software from an SME to help deliver
And because they are local, they are able to engage with us on a more personal level on site and speak to all our users not just management
Lessons learnt and drawbacks:
Unrealistic to say it’s all positive and easy
People are still learning what the product is, not a ‘hosuehold name’ yet. Have to push to raise awareness and get it to the people where it is of most use.
As product develops, so does the best way to use it. Flexible but robust processes to ensure nothing is lost or confused.
Expectations are unknown, could apply to any startup, arguably higher burden of proof required to demonstratue value – takes time, but very much worth the effort. Stick at it. Believe in the numbers as well as the feedback from people using the software.
Industry mismatch between availability of hardware and software
To summarise our journey, nobody is fired for buying big name software from multinational companies but they might not always meet the need or provide the level of service required.
Working with an SME needn’t be as uncertain as you think, many are more than happy to engage, business goals are aligned, everyone wants to see the project and product do well.
Working closely to facilitate developments that benefit both parties is a big part of this, very personal and get to know teams well. Provides a personal experience.