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Before You Hit  Send  or  Hang Up : Creating a Positive Presence Through E-mail and Phone Communication
E-Mail Essentials ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
More E-Mail Essentials ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Helpful E-mail Etiquette Sites ,[object Object],[object Object],[object Object]
Phone Etiquette ,[object Object],[object Object],[object Object]
Speak with a  ,[object Object],[object Object],[object Object],[object Object],[object Object]
Suggested phone approach ,[object Object],[object Object],[object Object],[object Object],[object Object]
…and if your contact isn’t in ,[object Object],[object Object],[object Object],[object Object]
If you reach voice mail… ,[object Object],[object Object],[object Object],[object Object]
If you reach voice mail… ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
If you’re worried about what  to say ,[object Object],[object Object],[object Object]
Phone Practice ,[object Object],[object Object],[object Object]

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E Mail And Phone Etiquette

  • 1. Before You Hit Send or Hang Up : Creating a Positive Presence Through E-mail and Phone Communication
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